Fairmont Chateau Whistler reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

5116 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Another Great Stay!

Matt W (Kamloops, Canada) on Jun 22, 2024

My wife and I stayed for 2 nights. We received a complimentary upgrade due to Accor status and the room had an excellent view. The room was very clean and the bed very comfortable. Service in the hotel was excellent with staff checking in via text to ensure needs were being met. We received a nice box of chocolates in our room that were very good. We will be back again this summer and won’t hesitate to return to the Fairmont Whistler.

TripAdvisor users rated this property 5 out of 5

Highly recommend the Fairmont Chateau Whistler

ADreger (Port Moody, Canada) on Jun 22, 2024

Fantastic staff in all departments. Great food, Portobello has the best sandwiches. Rooms are lovely rooms! Best hotel in Whistler and the golf course is amazing. Highly recommend the Chateau and look forward to my next visit. Would also recommend staying on Gold! That’s worth the additional $$!!

TripAdvisor users rated this property 3 out of 5

Busy hotel but Grill Room was the highlight

LORRAINEH05 (Glasgow, United Kingdom) on Jun 10, 2024

Hotel is huge and like the rest of whistler is pretty noisy and super busy The hotel is a bit dated needs a bit of attention Staff all seemed really nice and helpful We ate in the Grill Room and that was superb both service and food were fantastic, restaurant staff were just lovely

TripAdvisor users rated this property 5 out of 5

Fantastic service and accomodations.

John B (White Rock, British Columbia) on Jun 06, 2024

We have stayed at the Chateau Fairmont several times over the years and it has always been a top rated Hotel but this year was exceptional. All staff from housekeeping to check in and Concierge and Bar/Restaurant staff went out of their way to make us feel welcome and took great care to ensure we had a great stay. We got the feeling that everybody truly enjoyed their jobs and it showed. Good Job Fairmont!

TripAdvisor users rated this property 1 out of 5

Bad stay right from pre check in to post check out

peacex (Singapore, Singapore) on Jun 03, 2024

My stay was marred by multiple bad events starting from pre check in till post check out. Precheckin: i was asked to sign n online authorisation to prepay for my stay. The amt i was given was inaccurate and had to take a few emails to sort it out. After the cost was confirmed, i proceeded to indicate clearly (as what was written in the online form that only this specific amt will be charged) the cost and signed off. 3hours before check in, i was billed a sum to my credit card that was beyond the earlier agreed amt. I emailed fairmont to check but was told, there were no such charge and left me hanging. At check in: check in staff did not raise the issue i faced nor respond to my email. I booked a accor step rate which should include an upgrade but i wasnt given one/neither was there any explanation why i wasnt give one. Whistler is def at its off peak season so full occupancy shouldnt be an excuse. Regardless, i had to raise it with the front desk and i was told oh its a preauthorisation and if i change a card, they can remove the authorisation hold on my other card on the online form (that card is a debit card and i am already shortchanged due to fx charges. I raised this but front desk didnt care and didnt address my concern). I changed the credit card and did not pursue this matter as i didnt want to spoil my own holiday over a few dollars. During my stay: body wash was not replaced despite it almost empty during check in and totally empty after the 2nd day..housekeeping were extremely inconsistent. Some days ive got new towels, some days none. Asked for a foam pillow but 2 separate instances still gave me a wrong pillow. Bed was very saggy and overused. Gave me a bad backache. Check out day: was sent an email invoice which was miscalculated. My package came with a usd100 credit which i was billed as a debit instead of a credit. I asked the front desk and i was told that there is no error. It took another front desk staff to realise it does not make sense and agreed to amend the bill for me. She waived the resort fees for this mistake and i thank her for that. I was told the overall bill has a credit sum but it can only be processed backend and the credit may take a week or so. I was ok with this. Nevertheless, this ordeal took 1 hour+ to resolve. Post check out: on the flight back home, i noticed i was issued another bill and my credit card on file was charged for additional fees (based on the updated bill) instead of e bill agreed on upon check out. I was billed for the resort charges that was offered to be waived at check out. I had to email ken hall the GM and he assured me nothing was charged (in fact it was already charged and i had to take a screenshot of my account to prove it). Ken offered me a complimentary future night. However, this was not useful as i am a 20+ hours flight away from whistler. Another staff took over and tried to sort out my bill. Thankfully after a few email exchanges and a call it was sorted out and im awaiting for my refund/credit after fairmont's repeated mistakes as they waived my resort and car park fees. Despite it being resolved eventually, this incident gave me a terrible impression of fairmont and fairmont whistler. After all the inconvenience and trouble i had to face and time spent in getting back what i was inaccurately charged for with no mistake/fault on my part, the service recovery was really insincere. A simple credit of accor points or vouchers that i could use at other fairmonts/accor hotels would have been much more useful. At the end of the whole ordeal, the GM did not come back to me to check if all my issues have been resolved or if he can offer any other help. My feedback on their bed was also not addressed. Ive stayed in many other 5 star hotels or hotels who pride themselves in having good service standards, fairmont has got to be the lowest level of service standard ive obtained right from pre check in to post check out.

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