Overview
Sun Palace is the perfect couples escape. This resort lies along the coast overlooking the turquoise Caribbean Sea that offers the perfect backdrop to a resort that provides service and amenities of the highest level.
Adults only 18+
Stay at 1, Play at 4 - Guests have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Playacar Palace and Sun Palace. Transportation to sister properties not included, please see hotel front desk for complete details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
252
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed
- 1 king bed
- Minimum 2 adults, maximum 2 adults
- Balcony
- Climate control
- Jetted tub
- Smoking rooms available (upon request)
- Stocked liquor dispenser
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Room service
- Safe
- Slippers
- Turndown service
- TV
- CD player
Amenities
Spa
Fitness Centre
El Alamo
Oriental Lounge
Location
Reviews
TripAdvisor Traveler Rating
Sun Palace Cancun Resort Review
Pamela P on Jan 10, 2026
Sun Palace Cancun is an incredible resort that truly checks all the boxes. The location is one of the best in Cancun, especially for ocean swimming—the water here is some of the clearest and calmest we’ve experienced. The atmosphere is welcoming and relaxed; everyone is friendly, the resort is spotless, and it genuinely feels worth every dollar. One of the things we appreciate most is the noise level—it’s much quieter than many other resorts, making it perfect for a peaceful getaway. The rooms are excellent: spacious, extremely clean, and very well maintained. Cleanliness throughout the entire resort is top-tier and never disappoints. The amenities are amazing, especially the spa. The spa staff (the ladies in particular) are absolutely wonderful, and the hot and cold plunge is always such an enjoyable and relaxing experience. The entertainment staff deserves a special mention—they are so encouraging, fun, and genuinely make the experience memorable. Jonathan was here both last year and this year and is incredibly kind. Pedro, Balaria, and Jesus, along with the rest of the entertainment team, always do an amazing job and bring great energy every day. The service overall is outstanding. The staff consistently goes above and beyond, and that’s a huge reason we love coming back. This was our second year at Sun Palace, and the way the staff treats guests makes it feel like coming home. We’re already thinking about returning again next year. Highly recommend this resort for anyone looking for great value, exceptional service, and a relaxing yet fun Cancun experience. ???
What a way to bring-in 2026!
T1224POsusanb on Jan 10, 2026
Overall, we were very satisfied with our stay at Sun Palace. The resort experience was overwhelmingly positive, and we would like to recognize several staff members and service highlights that truly stood out. High Points & Kudos • We were extremely impressed and grateful for how attentive Sun Palace was regarding the food allergies within our party. The care and consistency shown gave us great peace of mind. • Our room was always impeccably cleaned, and requests for additional amenities—such as extra hangers and foam pillows—were handled promptly and efficiently. • A huge thank you to the Entertainment Team—Jonathan, Jesus, and Valeria—for the fun, hilarious daily pool activities and for creating and hosting the most EPIC New Year’s Eve party… truly the BEST EVER! • Guillermo delivered a wine tasting and pairing that was fun, interactive, and informative. We thoroughly enjoyed the experience and loved running into him and chatting throughout our stay. • Karina, our bar waitress at The Bar, was always friendly and attentive—and quickly learned everyone’s favorite drinks (no small task with seven of us!). She always had my Maker’s 46 ready. • Monica, our drink server at Trattoria, went above and beyond by personally going to The Bar to get my Maker’s 46. • Abel, our waiter at Trattoria, was exceptionally attentive to our group’s needs—again, there were seven of us, including two guests with allergies. Areas for Improvement Background: While we truly enjoyed both the food and service at most restaurants—so much so that we dined at Fuego, Trattoria, and Thai twice—the one exception was dinner at Aurora. It’s important to note that breakfast and lunch at Aurora were consistently excellent, with great variety and attentive service. Dinner at Aurora – Issues Encountered: • Dinner service was lacking and disappointing. • It took 1 hour and 12 minutes (yes, we timed it) to receive the complimentary mushroom dish. • Even after more than an hour, appetizers had still not been served. • A particularly disappointing moment occurred when I ordered my usual double Maker’s Mark 46, fully aware of the up-charge, as this had been my go-to dinner drink throughout our stay. • When the drink arrived, it did not taste like Maker’s 46. I asked my husband to verify his drink in case there was a mix-up; his Johnny Walker Black was correct. • We informed our server, Alfredo, that my drink was incorrect. • When Alfredo returned, he explained that because Maker’s 46 carried an up-charge, the drink had been substituted with Johnny Walker Red. • This was extremely disappointing. Substituting an order—especially without informing or consulting the guest—is unacceptable. The choice to substitute, and what it is substituted with, should always be made by the customer. For reference, I am not a fan of Johnny Walker. • Ironically, this decision resulted in lost revenue for Sun Palace. I was already accustomed to the up-charge and typically enjoyed two double pours with dinner. Because of this experience, I chose to forgo my usual drink altogether. By the time dinner was finally served, my appetite—and the overall dining experience—had been negatively impacted by both the excessive wait time and the drink issue. Final Thoughts Despite this experience, the majority of our stay was excellent, and the staff overall provided outstanding service. There were far more positives than negatives, and we sincerely appreciate the many team members who made our vacation memorable.
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