TripAdvisor Traveler Rating

From the moment we walked into the Sun Palace Resort my husband and I felt welcomed by everyone. The room blew us away with how nice everything was. The beds were comfortable and everything was clean. We didn't have any issues with the room. We actually had a corner room, so we had two balconies, which was amazing! The food was delicious, especially for an all inclusive. Everything was perfect for us, no complaints!

We had the most wonderful time at Sun Palace Resort, Cancun! The room was clean and gorgeous, the pools were pristine and the staff was amazing ! Alexis and Roberto at the pool made each day super fun and welcoming Pedro hypes the shows and helps everyone get excited about it ! Leonardo in the spa was helpful and accommodating, Veronica gave me fabulous massage and Gerta in the salon did an awesome job. Alejandra at the spa service desk did a great job helping me book services- she did it expertly and with a smile! Diego the manager really goes the extra mile and Raul at guest services was extremely helpful. Gabby and Armando in Tratorria provided excellent service. All of the restaurants honestly were amazing with excellent staff. So grateful to spend my vacation with incredible people Can’t wait to go back ??

We have been Palace members since 2008. This was our 32nd visit to Sun Palace. We consider each and every Sun Palace employee as a family member of ours! We love them all! We were at Sun Palace for 2 glorious weeks beginning June 25th. Once again, like each previous visit, everything and everyone were just phenomenal! Our trips typically consist of days spent at the activity pool, in the spa, and enjoying the fabulous food and nightly entertainment! When at the activity pool, you can enjoy games, volleyball, drinks and wonderful poolside food. The pizza is great, and so are the Palace dogs and burgers! Chicken wings are also a hit for us as well! But when they are making fresh guac by the pool it is to die for!! So don’t miss that! There are many wonderful servers by the pool that will gladly get you whatever you want, whenever you want it! I’d like to give a huge shoutout to those hard workers! Much thanks to Orlando, Sylvio, Enedino, Daniel, Gabriel, Enrique, Carlos, Elizabeth, Johana and two great pool concierges Geronimo and Rachel! During the day around the pool and into the night, the entertainment staff will make sure that you’re having a great time! These tireless workers go hard all day long! Thanks so much to Pedro, Alexis, Jonathan, Alan, Alexander, Roberto, Uriel and a sweet intern Samantha! One of our favorite meals of the day is the breakfast buffet in the Aurora restaurant! We are waiting eagerly each morning for the doors to open!! We have many long time friends that work the buffet! The food is always great and the service is always impeccable! The hard working team in the buffet are Jesus, Juan, Estrella, Mario, Jorge, Rodolpho, Eduardo and two awesome buffet cooks to make your omelettes, pancakes, waffles and anything else! They were Maria and Ricardo! Two of the cutest hostesses will greet and seat you once you come in! Kisses to Brisa and Ariadna! Before I go further on the restaurants I must give a shout out to all of our bartender family! These people actually rotate to different areas of the resort. The drinks, anywhere, are the best! Any kind, any flavor and made so professionally! Gracias por todos Amigos!!!! These great bartenders are Jose Luis, Hugo, Mario, Elias, Marcus, Miguel, Ignacio, Alfonso, Francisco and Rosalia! Now back to the food! There are 4 restaurants for evening meals. Let’s start with my favorite, La Tratoria! This is Italian cuisine and it’s absolutely scrumptious! Try the lasagna and spaghetti carbonara! And…..end the meal with cannolis! Perfecto! The Tratoria family in managed by Monica who is an absolute sweetheart! Also during our trip there was a beautiful lady, Ingrid, that was training to become a restaurant manager! The serving staff that make it even better than the taste is Abel, Gabby, David and Armondo! You will be welcomed to the restaurant by a beautiful hostess, Sharon! Thanks to all of you! Next we have Fuego. This is a steak/chicken/rib/brisket type of food! It’s an outside restaurant with amazing views of the blue Caribbean Sea! The food here is also so very, very good! Fuego is managed by a very charming gentleman, Renan! Our servers at Fuego were Juan Carlos “Papa”, Marcos, Roman and Raul. Jorge was a wonderful host that will get you seated and underway! Now let’s talk about the Aurora! This is Mexican cuisine! The neat thing about this restaurant is that they have 3 different nightly menus! They have a “street food” night which is tacos, quesadillas, enchiladas and all of your typical Mexican foods that you may be accustomed to. They also have menus that are from certain areas of Mexico. I believe there are 2 different menus for these. You will have to check the menu for a particular night to see which they are serving. We LOVE street food nights! The Aurora is managed by our long time friend, Efraim. We have know him for more than 15 years! Such a great guy! We were greeted by a beautiful hostess Miriam! Our servers during the trip were Leydi, Jesus and Sandy! Last, but surely not least is the Thai restaurant! This is oriental cuisine! Sushi, veggie rolls, Ishiaky, fried rice…..and more! Yumalicious! The Thai is managed by Uwaldo and our sever was Aldo! It was our first time meeting these two and they were great! And are now part of Sun Palace family! Any night, or any day, if you have a sweet tooth that needs attention…..head to the “Sweet and Coffee”! It’s located just outside the Aurora restaurant! Oh my!! Candies, cakes, cookies, crepes, sandwiches, lattes and all kinds of coffees!! It is so wonderful! If you’re lucky you will be served by Valiera! She is a beautiful sweetheart! As we understand, all of the restaurants each have there own manager, and they are all managed by our dear friend Friesa! Many years ago we met Fresia as a hostess at the breakfast buffet! It is so special for us to watch our friends learn, grow and promote within the resort! We REALLY REALLY enjoy massages while we are there! We each get several during our stay! All of them are marvelous, and all of the therapists are very good, professional and such sweet ladies! This trip the therapists we had were Suemy, Monica, Karen, Geraldine and Victoria! Thanks you ladies!! Our concierge for this trip was Maria. She was so helpful! Anything we needed and any question we had she was able to help with! We went to the Moon Grand for a day during our trip to visit our daughter and granddaughters and Maria worked out the transfers and day pass for us! Another concierge that has been a friend for many years, that wasn’t our concierge, actually tracked us down just to say hi! Yess is a wonderfully sweet lady and is a sweetheart to us! Another group of guys that need to be mentioned are the bellboys! When you don’t have to worry with getting your bags up to the room, and back down when you leave it really takes a load off of you! Also these guys are the first people you will see once you arrive! They will give you a cool cloth and the ladies even get a flower! They take care of you as far as pointing you to the reception and getting your vacation started!! Gracias por todos Samuel, Luis, Rodolpho and Hector! I have purposely waited until the end of my review to mention one special person. When you go to the lobby bar, or “The Bar” in the evening for all of the special music, fun and activities you will be served by an absolute Angel! Karina Sandoval is truly one of a kind! So hard working, as she typically takes care of the entire place by herself! And always, always with such a great smile and such a sweet spirit! She deserves all of the accolades that she gets, and there are many! Love you Karina! In closing I want to thank the new GM, Heriberto Cota, for taking time out of his busy schedule to meet and get to know us! We enjoyed the meeting and now we will enjoy building a great relationship with him! Gracias Senior Cota! Barbara and Eddie Morehead

Isaac and the chef team food was amazing. Jonathan was amazing host and the opera singer was amazing also. Great entertainment and food, I would recommend this to everyone and will do it again when we come back. The opera singer should have his own show.

My overall experience at sun palace never disappoints. We always have a great time when we visit every year. The staff is great and the chef's dinner is exceptional. Jonathan, the host is funny and keeps us entertained. The opera singer is amazing and the chef team is top notch.