TripAdvisor Traveler Rating

Resort was beautiful. Room view (swim up pool room) and pool great. Inside of the room was bad. Lengthly list of broken items and not clean. General mold smell and visable mold. I liked the resort, but would not stay there again based on the room condition. Beach was amazing along with the view. Many parts of resort are reserved for upgraded memberships, which is very high pressure to buy into when you arrive. Not what I wanted to experience when we arrived. Employees are friendly. Lots of restuarants but not all are open on any given lunch/dinner. Limited options depending on the day and time. Snorkling right off the beach was perfect.

The rooms look NOTHING like the pictures! If you don't do the preferred club (which we did not) the rooms are dated, the "mini bar" is just a small dorm fridge in the corner, there was no couch, chair/etc on the room. The shower design is so bad that it gets water ALL OVER the bathroom floor! House keeping/fresh towels were hit or miss. Even the resort staff made comments about how the accommodations are crappy unless you are in the preferred club! The food is "meh", nothing special and limited variety, but edible and have good hours! You do not need reservations for supper (except for the hibachi table), which we like, but it did mean waiting for maybe 45 minutes one night for a table (but we didn't mind, we just around, not like we had anywhere else to be!). Plus sides are that the beach and pool areas were nice, there is a nice log dock going out over the water, and you can do some snorkeling off shore. We went for the sun and warmth, so we were fine with the "imperfections", but definitely was not "luxurious"! Also, DO NOT let them twist your arm into doing their sales presentation unless you have a spare $30000 sitting around--they are very pushy and the whole thing takes like 3 hours (they say it's only 90 minutes).

Best place to stay to relax and definitely enjoy the snorkeling/diving. The reef is AMAZING and you can get picked up right at the resort dock by scuba/excursion services. Some parts of the resort are being updated so if you don't mind some work happening, it's really the best beach access. Love this place.

Our friends are Ultimate Vacation Club members and have wanted us to travel with them for a while. We were there from Dec 29 to Jan 5th and we really enjoyed ourselves. Yes its under construction but it didnt interfere with our vacation. I'd love to go back to see it once its done. We hung at the Manatees pool most days and Miguel really took care of us. He was a great waiter and such a nice guy. He even went to find me towels when they were gone. My friend and I enjoyed the activities with Wendy and Irving (aka sexy chocolate lol). The foam party is a must. The New years Eve beach party was really fun. The buffet was impressive and well stocked. We had another Miguel as our waiter that evening who was also very attentive and made sure the drinks kept coming. We had another great waiter at Windows but I didnt catch his name. He made great recommendations. The appetizer flights were so delicious we went a second time just for the apps...and we got the same waiter!! My favorite restaurant was Bordeaux. It had the best overall meal and the staff was working their butts off. The beach was private and beautiful. Best to bring water shoes though. I highly recommend the snorkeling excursion with Dive Palancar. We booked a private tour and our guide was great. We swam with turtles, rays, and so many fish on the reef. I travel alot... 3 to 4 vacations a year and I would recommend grabbing some friends and heading here.

We got 4 rooms in 6 nights. The ceilings were leaking in every room. Literally caving in. Managernwas extremely rude like it was our fault. No staff knew what restaurants were open, ever. Front desk, concierge over the phone, and even staff in the restaurants were clueless. Front desk was so unenthusiastic about helping at all- busy on their cell phones. We were never given the promised bottle of wine or cheese plate on arrival. We were promised a bottle of wine after our 2nd room move, and that never came. There is not 1 good thing I can say about this place. The beach is dirty. The sand is crunchy. Lots of construction noise. Staff is openly rude.