Overview
Secrets Aura Cozumel, the only All-inclusive Adults Only Resort in Cozumel Island, Mexico. Located just 15 minutes from Downtown Cozumel and 20 minutes away from Cozumel International airport (CZM).
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per room per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
266
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- All taxes
Rooms
- 1 king bed
- Pool view
- No more than 2 guests in the room
- 1 king bed
- Pool view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Mini fridge
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed
- Pool view
- No more than 2 guests in the room
- 1 king bed
- Pool view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Mini fridge
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed
- Pool view
- No more than 2 guests in the room
- 1 king bed
- Pool view
- Located on floors 2 to 3
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Mini fridge
- Patio
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed
- Pool view
- No more than 2 guests in the room
- 1 king bed
- Pool view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
Preferred club amenities include:
- Private club lounge, preferred status and amenities,
- Concierge services,
- Daily continental breakfast service in Preferred lounge,
- Fine liquors in the Preferred lounge,
- Complimentary internet access in room or suite,
- Upgraded mini-bar service
- Upgraded bath amenities
- Spa access.
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Concierge service
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
Preferred club amenities include:
- Private club lounge, preferred status and amenities,
- Concierge services,
- Daily continental breakfast service in Preferred lounge,
- Fine liquors in the Preferred lounge,
- Complimentary internet access in room or suite,
- Upgraded mini-bar service
- Upgraded bath amenities
- Spa access.
Amenities
Pier at night
Beach
Preferred Club beach
Pool by the beach
Dinner on the pier
Pool
Pool
Gym
Spa
Pool bar
Preferred Club
Market Café
Oceana
Wine cellar
Desires
Coco Café
Plaza
Windows
Bordeaux
Sky Bar
Lounge
Wedding Facilities
Location
Reviews
Customer Service Could be Better
Freedom22386143788 on Apr 27, 2024
The snorkeling at Secrets Aura Cozumel is very good and one of the main reasons we stay there. This was our third time to stay and noticed the customer service in some of the restaurants was not as good as in the past. Mainly in Oceana. On this visit some of the restaurants would close for evening dinner which resulted in long waits at the restaurants that were opened. On two occasions we waited 45 minutes to an hour. The waiters seemed overwhelmed which resulted in poor customer service. We also encountered this at lunch in Oceana which was open for Preferred members only. We had gone for lunch a couple of times but on one occasion we were given a very rude waiter and decided not to go back for lunch even though the food was very good. We didn't have any problems with any of the other restaurants. Some of the staff understand good customer service which was very appreciated. Unfortunately bad apples can ruin the perspective of the whole bunch.
Not a great experience
AZmom2boys on Apr 27, 2024
Based on reviews I expected more from this resort. They did not pick us up from the airport although we arranged it through the resort. It took over an hour to check in. The food was a disappointment. The guy at the airport sells me some sort of a timeshare or membership lunch without telling me that’s what he is selling. So I got swindled out of $50 which was annoying. I explained to supervisor at the resort but he didn’t really care. No refund for missed shuttle, no refund for fake excursion. I ended up paying twice and doing it on my own. Not a great experience for our 20th Anniversary. The location is nice, the beach was lovely and the property was clean and quiet. All of the employees were very nice.
Vacation Offers
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