All inclusive

Secrets Aura Cozumel

Cozumel 5.0

Overview

Secrets Aura Cozumel, the only All-inclusive Adults Only Resort in Cozumel Island, Mexico. Located just 15 minutes from Downtown Cozumel and 20 minutes away from Cozumel International airport (CZM).

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

266

Rooms

Junior Suite Pool View
  • 1 king bed
  • Pool view
  • No more than 2 guests in the room
Junior Suite Pool View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Concierge service
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV

Junior Suite Pool View Swim-up
  • 1 king bed
  • Pool view
  • No more than 2 guests in the room
Junior Suite Pool View Swim-up
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Concierge service
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV

Junior Suite Ocean View
  • 1 king bed
  • Pool view
  • No more than 2 guests in the room
Junior Suite Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Concierge service
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV

Preferred Club Junior Suite Pool View
750 square feet
  • 1 king bed
  • Pool view
  • No more than 2 guests in the room
Preferred Club Junior Suite Pool View
750 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Concierge service
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Preferred club amenities include:

  • Private club lounge, preferred status and amenities,
  • Concierge services,
  • Daily continental breakfast service in Preferred lounge,
  • Fine liquors in the Preferred lounge, 
  • Complimentary internet access in room or suite,
  • Upgraded mini-bar service
  • Upgraded bath amenities
  • Spa access.

Preferred Club Junior Suite Ocean View
750 square feet
  • 1 king bed
  • Ocean view
  • No more than 2 guests in the room
Preferred Club Junior Suite Ocean View
750 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Concierge service
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV
Additional details

Preferred club amenities include:

  • Private club lounge, preferred status and amenities,
  • Concierge services,
  • Daily continental breakfast service in Preferred lounge,
  • Fine liquors in the Preferred lounge, 
  • Complimentary internet access in room or suite,
  • Upgraded mini-bar service
  • Upgraded bath amenities
  • Spa access.

Junior Suite
550 square feet
  • 1 king bed
  • No more than 2 guests in the room
Junior Suite
550 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Concierge service
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • TV

Amenities


Location

Address
Carretera Costera Sur KM 12.9, Zona Hotelera Sur, Cozumel, Mexico
6 km from CZM airport

Reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 3.5
TripAdvisor users rated this property 4 out of 5

We enjoyed it!

Jordyn T (Brockville, Canada) on Nov 02, 2024

My husband and I visited secrets aura on a timeshare travel package so it’s important to note that we did not pay what other guests may have paid and so we may be a little more lenient. Also I am a fairly relaxed traveller in general. This was our first time in Mexico and only our second all-inclusive so our prior experience relating to all-inclusives specifically is minimal as well. But we honestly had a really great time and thought the resort was beautiful. Yes there are a few minor inconveniences but for us the pros outweighed the cons by a lot. We got a complimentary upgrade to the “preferred” beach front room which was stunning. Room was big, the bathroom was lovely, we had hot water everyday, the housekeeping came daily and the mini fridge was stocked daily. We had our own little patio with our own beach lounge chairs which we loved. The preferred beach section is great IF you could get a chair which was hard even at 9am as most people get a towel and plunk it on a chair for the entire day even if they aren’t there - very annoying. But the service at this part of the beach was great and you could order food and drinks right from your chair. The preferred pool honestly was nothing to write home about - we only hung out there for maybe an hour. I think getting the upgrade to preferred really made the trip so if it’s possible to get this then I would just to have access to all areas of the hotel. Some cons were just minimal. Like there were never any towels when I needed one but again that was more inconsiderate people vs the hotel not supplying the towels. There are a lot of sales people trying to push either their tours, the timeshares, their products etc. it was annoying but it seems to be common. The food was really good pretty much each time we ate and the service was good.

TripAdvisor users rated this property 1 out of 5

Beautiful beach snorkeling and that's it!

Jeff B (World) on Nov 01, 2024

There is no way this is a 5 rated resort. It used to be, but that ship has sailed. Visited here before COVID and is a completely different place. The check-in experience is painfully slow. Rooms are not ready, then suddenly everyone who is waiting is suddenly available. Very disappointing for a 5 star resort. After getting to our room the wear and tear and run down conditions were very obvious. Power recepticles were falling out of the wall. Sold surfaces in the bathroom are stained and worn. The shower pressure was horrible. There was hardly any hot water. It was Luke warm at best. Complained and someone came to the room to fix it. He put his hand in it and said it would be fixed the next day. We complained the next day...same response. We complained again, heard no one else has issues but told us it would be fixed. After 3 days of 8 VIP rep Veronica finally got us a new room. The desk manager first said there would be a charge for the room change but quickly reversed that thought. I was ready for a loud fight if necessary. I'm not complaining from a first world complainer. This was a three thousand dollar vacation with Luke warm water at the best. Our first room was adequate but our neighbors had heavy mold, cold water, and one had raw sewage coming in from a light fixture. No 5 star resort here. Thank God they have a good beach. A little raking would go a long way to make it ideal. When other posters say to stay away - take note!

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