TripAdvisor Traveler Rating

The resort was dirty and the restaurants were bad. The food was very low quality. Who can’t do French fries ? The restaurants were never all open at once and I paid for premium status. The kicker was the hot water never worked. Think twice. ??. The people were nice but the hotel was rundown and nothing like the photos. All the restaurants, bars and features are not all here, they are spread over two neighboring properties. I’ve never left a review before but after 7 days here, I felt compelled to leave this warning for the next guy. ????beware????

If you're looking for a tropical location with lush plants, a well loved hotel, and an amazing beach for snorkeling this is your place. However, for someone wanting a foodie experience this is not your spot. It was great for relaxation at a leisurely pace! Arbey and the entertainment team are very helpful and engaging with guests and activities. The staff is always friendly and attentive (although hotel seems understaffed). Having access to the 2 adjacent properties is a great bonus. This is our second visit in 3 years and I still love this place.

It was very nice and quiet. I enjoyed that you always could get a seat by the pool or beach and did not have to wait or make reservations at the returants. It was nnice having a swim out that had a waterslide to our pool. Wish I knew about preferred club beforehand, they did not have nicer rooms but an extra pool and better breakfast options. The hotel was looking a little run down but overall we enjoyed our stay.

My wife and I stayed at Secrets for 6 nights as preferred guests. It was a work reward trip and was fully comped by my employer so it may sound petty I am complaining since we did not pay for most of the stay (we did pay for 2 additional nights at a cost of $500 per night for double occupancy. First the positive of the resort: The staff was very friendly. Not always helpful but they were friendly. The beachfront room with a patio only steps from the ocean was the highlight of the stay. This is where the positive ends: Not all the restaurants are open every day. Most days only 2-3 of the restaurants are open. The food was NOT good, and service was lacking. What you ordered off the menu was often not what you were served at the table. This happened multiple times to us and our party. One morning when we went to eat at the buffet we were surprised to find NO plates – bowls or glasses! Nothing! This went on for 5-10 minutes – WTF! The drinks – watered down and weak. Overall, I would rate the food as a 5 of 10. Pool towels – this is a beach resort – there should always be beach towels available at the pool and beach but multiple times a clean, dry towel could not be found. Unacceptable. Houskeeping: When we arrived we had a full set of bath towels, hand towels, wash clothes and a bath mat. After the first housekeeping visit we were left with only bath towels. This went on for 2 days. My wife notified the front desk of the issue but nothing. We notified the front desk a 2nd time (the next day) of the issue and when we returned to our room after dinner were greeted to a STACK of towels and robs left on our bed! Just a big stack of robs, bath towels, hand towels, wash clothes, bathmat and robs!! As I mentioned above, I hate to look a gift horse in the mouth and complain about a stay I did not pay for (we did pay the $1000 for 2 nights) but I would never stay at this resort again. And if I did pay for the entire trip I would have asked for a partial refund.

Don’t bother coming here. Service is terrible. Staff is inattentive, food is terrible. If you have an issue, good luck trying to get it resolved in a timely manner. They expect you to follow their rules but when you ask them to do the same, they don’t apply.