TripAdvisor Traveler Rating

Great staff and location. Buffet food should be improved. AC unit in room was very loud. Food at Agave was great!

This is not a 5 star hotel more like 1 star ! Outdated and the food is food poisoning guaranteed!! My entire family got sick here ! Most food is reheated for next day !

We had a great experience at this resort. It has two pools, an adult pool and a family pool. We were a large group with two children. We were too big a group to be comfortable in the family pool with the children, and they would not allow our children with us in the adult pool. I understand the reason. Our children are older and did not want to be in the "kid" pool without us. Mentioning this in case you are traveling with a large group of mixed ages. Overall, the resort is beautiful. Food options were plenty. Two buffets were delicious. We had dinner at La Fontana and Agave; both were amazing. The location is not far from the airport or from the town. The rooms were clean, and the beds were comfortable. Great place to visit!

They need to learn and get knowledge on how to speak to their guest at this resort . I did not like how they handle a situation at all. & wasted of vacation trying to resolve it

My overall experience was OK. It was not wonderful. The best part was the pool activities very fun and entertaining!! Jocelyn was amazing!! The shows need a lot of work. It’s the same show dancing every night just different music, mostly English, crowd looked bored. a little bit of acting would have been nice, and more Spanish music. The worst part was being ripped off by the travel agency inside the hotel. One of the tour guides charged us $1800 pesos For Some digital pictures. They take advantage of you because you’re American. Please be Beware.