It's tough to complain for the amount we paid. We had a Premium Level, ocean-front suite that was FANTASTIC. Plenty of room for a family of 4. It was actually 2 adjoining rooms where one room had been converted to a living room with table, couch, etc. Strangely enough, though we had booked this huge room with a family of 4, the only sleeping option was the king-sized bed in the main room. The couch in the "living room" wasn't a pull-out. And, while it slept well for our 12yo, it wasn't ideal to have our 7yo sleep with us while on vacation. Luckily, a call to the front desk got us a rollaway that we were able to use for the rest of the trip.
Service in the Premium lounge was great - Deyna was VERY helpful, patient and kind. I did not catch the name of the server(s) in the lounge, but every time I was there, they were great - especially when it came to making Tequila selections! :)
Restaurants - we didn't find out until we got there that the non-buffet restaurants have a dress code. The dress code basically boils down to requiring men to wear long pants and covered shoes. This can be jeans and athletic shoes, but the requirements seem fairly strict. But, have no fear - DEYNA TO THE RESCUE! They have loaner pants! I'm not sure if this is a premium-only perk, but she hooked me up with a pair of black pants that I was able to pair with my Nikes to gain entry into the Italian and Mexican restaurant.
Speaking of - I'm not sure how it works, but when we arrived on Monday for a 5-night stay, we only had the opportunity to book 2 restaurant reservations. We chose the sushi restaurant for night #3 and the Mexican restaurant for night #4. The sushi place is VERY small. When we showed up, we were initially told it would be another 15 minutes. After that, we were told it just wasn't going to happen and they re-routed us to the Italian restaurant. The kids had their heart set on sushi so they were a little disappointed, but the Italian restaurant was good, so not all was lost. And the Mexican restaurant was excellent.
Americans - I knew this wouldn't be the typical Cancun/Puerto Vallarta experience, but I didn't expect to stick out *quite* as much as we did. But that was fine for the most part - we love being immersed in Spanish culture. We found almost everyone to be VERY warm, patient and helpful with us as we dealt with the language barrier. We had a big laugh with our server at Tortugas as we ordered "horchata" and received a spoon ("cuchara"). :) We did have an embarrassing incident with a life guard making fun of our meager attempts at communicating with him in Spanish. It could have been good-natured, but it certainly made us uncomfortable as everyone around us laughed.
Also, the COVID test that was required for US re-entry was a bigger deal than I had expected. To get the test documentation required, we had to go to the front desk and provide our passports to book an appointment. With the time-sensitive nature of this process, that added a layer of anxiety. We were able to schedule an appointment within the required window and were told that the doctor would just knock on our door at the specified time. I didn't have a good feeling about that, but he did show up at the scheduled time. However, the charge for this service, for 4 people, was $333 (US), paid directly to the doctor in cash. Luckily there were ATMs on site because we didn't bring nearly as much cash as we needed.
Beach - unfortunately, the beach was red-flagged the entire time we were there. We tried to venture out a few times, but it was just too rough to swim. But Ricky (Elvis??) and the rest of the crew at the rental hut were extremely helpful with life jackets, kayaks, etc to help deal with the waves.
But, overall it was a fun experience. Huatulco is gorgeous and most of the people we encountered were very nice, patient and accomodating.
Barceló is so very special
Sep 15, 2021
Our stay was absolutely fantastic.
We enjoyed every minute of our time here. Dayna is so personable and kind. She made us feel so very special. All of the employees go above and beyond to give the best service possible. I highly recommend staying at Barceló in Huatulco.
Aug 22, 2021
Soledad Bolan great service hostess at the DOÑA ROSA restuarant. All friendly . Gym facilities and tennis courts in excellent conditions. The menu changes everyday with breakfast , lunch and dinner. Hotel location surrounded by the most beautiful beaches.
Did not met my expectations
(Los Angeles, California)
Aug 20, 2021
I was disappointed with my stay since checkin. It took forever to check in because allegedly there was no reservation then they found it. Didn’t have my room ready until hours later. The food was not good at all from the buffets. I tried making reservations for the restaurants and they allegedly had none until 2 days in advance; I stayed at an all inclusive for this reason and it was disappointing and frustrating. When I asked for the covid test they said their doctor would charge an extra fee double the price $75 per person and when I declined they didn’t want to give me information of where else to go for a covid test. Luckily I found a clinic and lab that was excellent service, fast and at a reasonable price. The drinks were at best okay, nothing especial about this place.
Summer Holiday with the Family
Aug 17, 2021
It was overall a positive experience. The beach is just fantastic, and we felt safer as it is protected with a net Location is also wonderful. Staff very friendly and supportive. elevators failed constantly and at some point it became an issue. Food: good but nothing exciting (note that I am a Mexican American of very ample criteria when it comes to food). You will definitely enjoy it as long as your expectations are not those of a Grand Tourism place.