TripAdvisor Traveler Rating

The best vacation ever. The resort is the best and excellent service. My family and I will comd again.

Our stay was pleasant and loved the area! The hotel is a little older and could use some updates, but I still see where it gets it's 5-star rating. Would recommend this hotel to anyone who is looking for a beautiful area to visit and a little relaxation.

I travel to Huatulco on vacation during the last week of April, an overall review the hotel is great the food was excellent, however one of the buffet Dona Rosa the pastries were to sweet or poor selection of the hotel. Also, on the hotel lobby it was very hot that day, and was waiting to go the City Tour, the lobby has lobby bar for the guests. I proceeded to ask for strawberry daiquiris with no alcohol and the person on the bar denied my request to served me the drink. The bar server name ( Estela Cruz) told me very rude to go to swimming pool bar and asked for one. I said why should , I go to the bar at the pool when you are serving the drinks to other guests. The servers overall are rude, they asked what do you want to drink and never bring what you asked. I believe Barceló needs to improve on their guest experience with their servers. Another thing about the so-called Tours the hotel offers, the tours are misleading to the guests and person or tour tells you that he taking to tried Oaxaca culinary moles, chocolates and mezcal. The tour takes you to a town store in which has little samples of what he makes you believe that you experience trying different foods of large portions. I believe the Tours are NOT worth to pay, are misleading by the hotel tour guide. I don’t recommend this tours are very poor for the guests.

We had great time, service 10!! bar and entertainment 10!!! food needs more variety but good taste! Hernan at the bar was amazing, marco and juventina at the dona rosa buffet too great bed and balcony, mini bar needs more attention but still very good.

Only has 2 good servers the whole stay. Refilling or taking drink orders was terrible close to a 10 min wait. A/C was mid. Food was terrible no salt or flavor. Genuinely would not stay here again even for free.