TripAdvisor Traveler Rating

Excellent service in all areas, very attentive and accommodating. Good food selections. Great pool area & atmosphere. Extremely well maintained and organized.

First time in huatulco , not our last . Great vacation, staff are incredible and so friendly , beach is great for walking and swimming. Food was good and varied daily . Room was comfortable and clean, everything work d and cleaning staff are fantastic . Over great holiday , bring sun screen is very warm and sunny always mid 30s during the day .

Barcelo is a good value compared to other resorts like Club Med, Sandals, Beaches, Dreams. The don't have as many activities as Club Med, but they have enough to make it interesting. Water aerobics daily, kayaking, sailing, tennis, trivia. There's usually a show at 9:00 pm. By 10 pm, if you're not in the Jongo bar, it gets pretty quiet, which is fine by me because I'm a morning person. Just know that they settle down a little early while Las Brisas is still partying.

Let me start with the good stuff: There were several top notch front-line employees, and only because of them am I improving the review from one to two stars. These included Enerio, who made us feel welcome at the Agave restaurant, and Francisca, who cooked us a wonderful meal there. I also appreciated Omar, who was helpful when we checked out sailboats, and Karla, who was always a friendly hostess at that various restaurants we encountered her at. The bleh stuff: The food at the primary buffet restaurant was mediocre. Not bad, just not particularly tasty. The cocktails were also very watery. We were on a large family trip, and most tables had a capacity of four people, meaning we frequently had to split our party and hope to sit near each other. Our hotel room was *very* noisy--every morning we awoke to perfectly clear conversations of other guests as they waited for the elevator. We also wanted to watch movies at night after retiring to our room, but there was no access to Netflix or the like. The bad stuff: As part of a family reunion trip, we had several rooms booked for our group. The grandparents in our group somehow got charged multiple times for their room. After complaining, we got it sorted out, but it was a bad way to start the trip. Our room, on the other hand, was accidentally undercharged due to an honest mistake by one of the employees. However, when they realized the mistake a few days later, rather than trying to get a hold of us and asking us to pay the balance, they simply deactivated our room keys, leaving us locked out, confused, and annoyed. Once we ended up at the front desk we payed the balance and our room keys were reactivated, but this was an inappropriate way for them to go about things. They also have limited access to the good restaurants at dinner (a reservation is required), and guests are only entitled to one reservation total during a four or five night stay. When we checked in on Monday, we tried to reserve for Thanksgiving dinner, but were told that reservations could only be made same-day, so we'd have to try Thursday morning. When we asked more about this on Tuesday, we were told that actually, you could book in advance and all reservations for Thanksgiving were now taken (!). The worst stuff: there is a game room with pool, ping pong, arcade games, etc. On the first night there, we went with our 10-year-old daughter to play ping pong. We observed that one of the two ping pong tables was dilapidated and dangerous, so we played on the other table. At one point the ball bounced over to the other table, our daughter leaned over it to grab the ball, and the table collapsed, cutting her leg and causing a large bruise, and naturally upsetting her. The lone employee managing the game room was apologetic, so while this seemed like reasonable grounds for a lawsuit, we just moved on, trying not to let it ruin our vacation. Three days later, as we were enjoying our final meal, the manager, Monica, popped by our table to inform us that she really should charge us for the damage we inflicted to her ping pong table, but as a gracious act and in recognition of all the other hassles we'd faced during our stay she was going to waive the fees (!!!). I couldn't believe her audacity. We hadn't brought the issue up to management, so if she knew about it, it seems the appropriate action on her part would have been to check in on the well being of our daughter, apologize, offer us a discount due to the trauma, etc. etc. etc. We found her behavior and demeanor deeply disrespectful and demeaning, and it ruined the last night of our trip--my wife was in tears after the interaction. I would expect a manager in particular to be much more competent in customer service.

We so enjoy our trips to the Barcelo. From when you first enter, everyone is there to make your visit a great one. The resort is the perfect size. It’s not too big that you get lost but it is big enough to have all the amenities and has quiet places to get away and relax if that is what you are looking for. But really what makes the Barcelo are the people. Everyone is friendly and thoughtful but there are some people who go the extra mile to take your experience to the next level. Some include: Alvaro at the pool bar, Carlos and Miguel at la tortuga restaurant, Nancy keeping everything clean with a big smile on her face, Francisco taking care of everything, Karla and Gloria keeping everything running smoothly, & Victor at the Dona Rosa restaurant. We’ve been here three years in a row and are already planning our next trip