TripAdvisor Traveler Rating

I travel to Huatulco on vacation during the last week of April, an overall review the hotel is great the food was excellent, however one of the buffet Dona Rosa the pastries were to sweet or poor selection of the hotel. Also, on the hotel lobby it was very hot that day, and was waiting to go the City Tour, the lobby has lobby bar for the guests. I proceeded to ask for strawberry daiquiris with no alcohol and the person on the bar denied my request to served me the drink. The bar server name ( Estela Cruz) told me very rude to go to swimming pool bar and asked for one. I said why should , I go to the bar at the pool when you are serving the drinks to other guests. The servers overall are rude, they asked what do you want to drink and never bring what you asked. I believe Barceló needs to improve on their guest experience with their servers. Another thing about the so-called Tours the hotel offers, the tours are misleading to the guests and person or tour tells you that he taking to tried Oaxaca culinary moles, chocolates and mezcal. The tour takes you to a town store in which has little samples of what he makes you believe that you experience trying different foods of large portions. I believe the Tours are NOT worth to pay, are misleading by the hotel tour guide. I don’t recommend this tours are very poor for the guests.

We had great time, service 10!! bar and entertainment 10!!! food needs more variety but good taste! Hernan at the bar was amazing, marco and juventina at the dona rosa buffet too great bed and balcony, mini bar needs more attention but still very good.

Only has 2 good servers the whole stay. Refilling or taking drink orders was terrible close to a 10 min wait. A/C was mid. Food was terrible no salt or flavor. Genuinely would not stay here again even for free.

The location was nice. It was very dry in April as it was the ending of their season. The hotel itself was nice. The pool was great and the Ocean was right there. Nice water sports, sailboat and paddle boards that were included. However we did not know it was included , we saw the other people at the beach who were going. The rooms were nice, had a balcony that was facing the ocean. Stayed in a double room with two beds. The balcony was nice. Was only a stand up shower, no bathtub. The Cleanliness was great , they restocked out mini fridge every day which was nice, with pop and beer and some chips and peanuts. The noise level was pretty good. The theatre they have was quite loud and in the theatre most likely needed the volume turned down on their speaker system. Now we get to service, the restaurant staff were nice and friendly. The chef even was great. Got my daughter a whole bowl of maricino cherries! The bar staff is where it lacked big time. I felt that they catered toward males who tipped all the time. I am a single mom on a trip with my daughter. I am causasian. They ignored me at the lobby bar multiple times as , people came up to order drinks after me. I had to call them out and say hey can i please get my drink i ordered before. The one older man was very rude every time and rolled his eyes or huffed every time i ordered a drink. The pool bar was no better, The staff there were also quite rude. The resort i feel catered more toward Mexican people as they were there from different areas and visiting for a few days. I was there for a week and did not get good treatment and i feel they were annoyed every time. I tried to enjoy my time but for someone on vacation from Canada, i feel they did not welcome me and will not be visiting this place again. I would go more to a more populated area , more touristy as i think they like the tourists better there.

My favourite in Huatulco love the people here and smaller resort with good food. Always a fun time with entertainment if we wanted.