Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

6303 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

East Restaurant - Fabulous!

333kerryt (Isle of Man, United Kingdom) on Apr 13, 2024

My husband and I ate at the East Restaurant this evening and the food was excellent!! I had the spicy tuna dragon rolls to start and the hubby ordered the dumplings. For mains we both decided on the chicken Pad Thai and a prawn teppanyaki extra on the side (which could have been a main dish on its own!!). We were blown away by the quality of the food and cannot recall having a nicer Pad Thai or prawns that were as perfectly cooked as those in the teppanyaki. We had to give our compliments to Chef Cesar for the tastiest dishes and also a special mention to the staff who looked after us as they were all great - thanks to Alfredo, Rebecca and Gaudy :) Keep up the great food and service.

TripAdvisor users rated this property 5 out of 5

Planet Hollywood Costa Rica 2024

Mike K on Apr 13, 2024

Josue was absolutely amazing at the cabanas. He has been the best part of our trip here at planet Hollywood. He is absolutely amazing. Very attentive and was incredible with our kids. We had the cabanas for 3 days and he was with us every day. I can’t say enough good things about Josue. Honestly was the best server we had and all around great guy. Definitely someone you want around

TripAdvisor users rated this property 3 out of 5

Really disappointing

2021HappyGuest (London, United Kingdom) on Apr 13, 2024

We had looked forward to our holiday for a year and at the high price point were expecting 5 star service especially as we had upgraded to ‘star class’. Our private butler service to make reservations was a farce. He consistently ignored my daughter’s allergy and booked the Asian restaurant despite us telling him numerous times. Reservations changed and he was impossible to get hold of in the morning. Mainly due to not arriving until noon and one day 2pm. Many days we never received the breakdown of the activities. After a week of disappointment, I complained to a supervisor and her suggestion was us going to the front desk at 6am to make our own reservation. This we did and it worked. Paying the upgrade for star class though and then to have to get up at 6am to make a reservation was insulting. Having to set your alarm to wake up early to get a dinner reservation was beyond parody when it was one of the services we were paying for via star class (and paying a lot). Fortunately our rep left PH and we had Omar who was excellent for the last few days. A summary of other areas: Positives *the golf carts were so frequent and never waited longer than a few mins * spa was excellent * the cabanas are a great idea and well worth it * quality and choice of food in the buffet for breakfast was very good * Martyn in the tour office was a star. * rooms cleaned to a very high standard * the pool entertainment team worked so hard. Full of enthusiasm Negatives. * star class is anything but and you are not treated like a star as per my earlier comments. * the room service food was the worst I’ve seen in 40+ years of travelling * service in steakhouse was poor. No steak knives on first night. Our mains arriving before we finished our starters on another. Raw and uncooked baked potato. * the ‘green lounge’ is not a lounge but rather the checking in office with two seats and a shelf with sandwiches and alcohol. This is VERY misleading. Other hotels selling ‘club’ access have a dedicated space. This is a tiny room where you cannot stay and relax. You take a sandwich and have to sit out in the main lobby. Costa Rica is an amazing place and we will 100% return but cannot see us coming back to Planet Hollywood. The customer service you get in other 5 star hotels does not exist here.

TripAdvisor users rated this property 5 out of 5

Great time!

Rodney S on Apr 12, 2024

Great location! Good food at the Italian restaurant, loved the lamb. Ana was our server and had superior service she seemed to know what I food I wanted and had great recommendations. Only here one night for business but definitely want to come back.

TripAdvisor users rated this property 4 out of 5

A great place for families

katiesK2964PR on Apr 12, 2024

We went to planet Hollywood for spring break. We had some of the most amazing people working there during our trip, who really made a huge difference to us! It was my daughter’s birthday one morning and Hazel collected all the people that worked there (Ana, Kimberley, Katarina and Maria) to all sing happy birthday to her and made her feel so special! We also had Tamara one morning who made us traditional Costa Rican coffee, which was so special. We had excellent service at every restaurant every night! Oscar for the star class service went above and beyond for us when we ran into some trouble while booking our dinner reservations. He really went out of his way to make sure our trip was top shelf service! Our children were so tired from all the excursion and he made sure we got an early reservation one night so that we could get to bed on time. The pool was amazing and so clean! Even though we had one tiny hiccup during our trip, we really truly enjoyed planet Hollywood, especially the staff!

View All