Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

7632 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Loved Planet Hollywood Costa Rica, Great outdoor excursions!!

Jim F (Atlanta, Georgia) on Feb 09, 2025

This is a great resort. I highly recommend it. Beautiful grounds. Our Suite was Top Notch. The Staff was exceptional. Karolina and Irene took such great care of me and my Sister during our days lounging at the Star Class pool. The very best restaurant on the resort is the Sunset Strip Steak House. Try the Beef Brisket. Awesome We did several excursions..Nomad Tourscr He was super responsive and accommodating. We did Buena Vista Adventure which was our absolute favorite, Jet ski tour, Volcano Hike and we did the sloth and coffee tour with a waterfall. Special shout out to julio who made our sloth and coffee tour incredibly amazing! We will miss the beach and the incredible sunsets! We adored the monkeys and iguanas on the property. We had such a fun time and will definitely be back! Pura Vida!

TripAdvisor users rated this property 4 out of 5

Good for families, wouldn’t go there if I didn’t have a kid

Travelling_Sonichka (Montreal, Canada) on Feb 08, 2025

Food: good overall, not many snacks options. Reserve your a la carte restaurants in advance, it’s always full Spa: sauna doesn’t work so have a water jet and a mild jacuzzi Kids club: it’s no moon palace, it’s small but has activities all day, my 8yo daughter loved it Gym: small but has what it needs. Classes are unreliable (show up and the class isn’t happening, yet, still on the schedule) Service: okay, hit or miss depending on who you deal with but generally not customer service oriented like most other resorts, majority don’t speak English. At the buffet you will have to get your own coffee, cream salt and pepper (everyday) or else they bring it when you’re done eating. Beach: clean and nice, public no no chairs Unless you go to the area under the trees Rooms: we had the director suite, nice room, modern but not fully clean. We had to have them come back to clean the toilet upon our arrival and the other doesn’t flush well. The pull up couch is for kids only, you will have back pain for a week if you’re an adult trying to sleep on it, and expect waking up every 30 minutes (I’m not even a picky sleeper, I can sleep on couches without problem) Animation: typical family resort didn’t stay in the hotel enough to prononce myself Tours : Nexxus at the lobby: they tell you to be there “15 minutes early” but really it’s 45 because they always give themselves an extra 30minutes to make sure you’re on time. We went to Diamante either them, they had the best price. Tours offered on the beach : don’t offer Diamante, they will say Diamante mistreats animals to sell you their day tours. Best prices with these people. I took a Nicaragua tour with travel with Alex, since it was way cheaper and operated by Nicaragua natives, I suggest you negotiate to stay an extra night because you are being really rushed in the tour. Costco tours: surprisingly the most expensive option for no added value. They say they have more négociation room for the tour that are not operated by third parties (like Diamante) but they will remain more expensive than the tours sold on the beach that are the exact same thing. Overall, small resort, well kept, modern, clean, decent for families.

TripAdvisor users rated this property 5 out of 5

Freddy was Fantastic!

nicolemR8083AF (Muskego, Wisconsin) on Feb 07, 2025

Our group farewell dinner at the SoCal buffet on 2/7 had fantastic service from Freddy and our other server. They did great for all 45 of us! Accommodations at the resort were great! (Make sure to take advantage of the golf carts when you don’t want a work out! lol) Restaurants were all delicious!

TripAdvisor users rated this property 5 out of 5

Love this place and I would highly recommend you stay at Planet Hollywood!

Devils30 (Winnipeg, Canada) on Feb 07, 2025

Would highly recommend this resort! Food was amazing at all restaurants - lots of variety. This resort is very clean, the staff is SUPER friendly. The shows in the evenings were amazing / the staff work really hard and you can tell. The rooms are well laid out - we paid extra for a view of the ocean and it was well worth it. The peninsula views are amazing! You are about 40mins from the airport, remote location, but being in the mountains was spectacular. You are about 1-1.5 hours from excursions, if you wish to do that type of thing. I would recommend getting off the resort and do a couple of excursions, it's well worth it! The beach was always clean, there were monkeys right on the beach. The thing I would caution is that this is not a resort where you can party all night. Everything closes at 10pm sharp! They only have 1 bar that's open until 1 am and it's very small.

TripAdvisor users rated this property 5 out of 5

Birthday Trip

Janet S (Olmsted Falls, Ohio) on Feb 07, 2025

We recently stayed at Planet Hollywood, Costa Rica for a joint birthday celebration. There was a large group of us. We opted for the Star Class Suite. The rooms were clean, and the staff always kept our room stocked with everything we needed. Everyone was very friendly at the resort. Our personal butler was Francis, he went above and beyond to make our stay great. He was very attentive, and paid attention to small details. He made our trip very enjoyable. I've heard people make comments about the reservations, we had a bigger group, so at times that was challenging, but they made it happen. Overall it was a very enjoyable, relaxing trip.

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