TripAdvisor Traveler Rating

Costa Rica, Planet Hollywood Hotel. I had a great time attending the wedding of a cousin. The ceremony, seating, cocktail hour, and reception were beautifully done. The food…oh boy????. Loved it and the staff made sure we partied well ?????? The atmosphere was very upbeat and the people who work there are top notch with the service and attention to guests. Always ready to offer a hand, clean, or just ask if we needed anything. Very proud of what they do. I ate at East Sushi and Fioiella explained the menu to me. That was very sweet of her.???? Rebecca followed up on me, as well. The both of them were excellent servers. I want to thank room service attendants for always bringing food promptly. Those stairs are no joke. ??I commend them for having a smile each and every time. Checking in was awesome, felt like a celebrity when people clapped??. Quite the surprise. I wouldn’t mind returning.

Angel, our personal assistant staff in Star Class this week at Planet Hollywood Cancun Adult Scene, was absolutely outstanding. Angel was attentive, professional, and genuinely committed to making our stay effortless and enjoyable. Every request was handled quickly with a friendly attitude, and he consistently went above and beyond to ensure every detail was perfect. Angel made sure our checkout experience was seamless and hassle-free as well. Angel went above and beyond for our anniversary, providing special surprises in our room that made the celebration unforgettable We highly recommend Angel for butler services and look forward to returning to the resort in the near future.

We were treated very well at the main restaurant. Maria, Tamara & Rigo took really good care of us! Thank you for your hospitality.

My family spent April vacation at Costa Rica‘s Planet Hollywood hotel. We had a wonderful experience. Our personal assistant Gerardo was welcoming and attentive, and saw to all of our needs. He helped with reservations, recommendations, booking hydrotherapy and even grabbing ice for us one night. He made sure our room was well stocked with my favorite espresso pods too! We enjoyed the Eco walk and kayak tours offered at the hotel which were included in our trip price. We also really enjoyed the hydro therapy. There was a wide variety of food available at the SoCal buffet and the specialty restaurants were enjoyable. Reserve as soon as you arrive and adjust later. They fill very quickly. Fuel was a great place to grab a cappuccino and pastry on the go. Great donuts and ice cream too! Thank you again to the staff at the star class pool; you made us feel welcome and special. We loved the virgin cocktails and the nachos with guacamole were delish. A final shout out to morning yoga outdoors on a rooftop amid the singing birds. What a lovely time. The entertainment was enjoyable too. Great dancers. Highly recommend.

Our stay at Planet Hollywood Costa Rica completely exceeded our expectations. We initially we not sure what to expect, as some reviews can vary. My advice is to visit and form your own opinion. The property itself is beautiful, the views are incredible, and the overall atmosphere made it really easy to relax and enjoy the trip. The location is a bit hilly, but golf carts are running back and forth constantly, so if you need or want a ride anywhere on property you wont have any trouble. What stood out the most though was the staff. Everyone we interacted with was genuinely friendly and helpful, and you could tell they really cared about making sure guests had a great experience. Dennis at the front desk/check-in was especially great and made us feel welcomed right away. I appreciated him answering all of our questions and for the friendly interactions and professionalism. For dinner, we went to the hibachi restaurant and it was phenomenal. Probably one of the best I have ever been to. We had a great dining experience, and everything tasted amazing. We also had a great breakfast at Blue Star Tex-Mex Cantina. Our server was William, and he was attentive, personable, and just overall fantastic throughout the meal. Service like that really makes a vacation memorable. We only stayed for one night before heading home, but during that stay I was already planning on returning soon. The only small hiccup I want to mention is that our mini bar was a little bare upon getting to the room, but we used the app on the TV to restock and they instantly brought more waters and drinks. Huge thanks to the team at Planet Hollywood for such a great experience and we are looking forward to returning soon!