Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

6756 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Pura Bida Costa Rica

Passport32895551551 on Jul 13, 2024

The staff is awesome! Henry & Fran made us feel so welcome! The entertainment was fun and the room service was fantastic! You can’t beat the views and there is a variety of food and drinks to enjoy. We were so lucky to visit this beautiful place.

TripAdvisor users rated this property 5 out of 5

Fun at Planet Hollywood!!

Jordan B on Jul 13, 2024

The entertainment staff is extremely friendly and very good at getting everyone’s the pool involved in the activities especially Fran who is willing to get in the pool and get participate in the activities as well. The activities are very entertaining including volleyball, relay races, and pool parties.

TripAdvisor users rated this property 5 out of 5

Upcoming reservation

Joanna T (Nanuet, New York) on Jul 12, 2024

Few months ago I made a reservation at Planet Hollywood. It’s our first time in Costa Rica therefore lots of thought was put into choosing the right hotel for us , especially 2 other families made reservations as well based on our choice. Likely got in touch with Kimberly reservations agent at the property. Kimberly’s prompt professional assistance is extraordinary and made us feel welcome already. Thank you so much and see you in two weeks

TripAdvisor users rated this property 1 out of 5

Poor customer service

David E on Jul 12, 2024

1. The hotel management is not accommodating. We asked for a thirty minute late check out and that was too difficult for them. 2, The room was supposed to be non smoking and it smelled like cigarette smoke.. 3. We accidentally booked the room, not realizing that it was a price for one person , and they charged 150$ more to have my spouse …..very misleading…

TripAdvisor users rated this property 5 out of 5

Great all-inclusive hotel in Guancaste/Papagayo area of Costa Rica.!

Genelyn A (Los Angeles, California) on Jul 11, 2024

Great and beautiful hotel in Guancaste region of Costa Rica. If you’re looking for an all-inclusive hotel with good food and fantastic customer service, Planet Hollywood is it. I came here as a guest for a wedding and they did a phenomenal job at making sure all the guests needs were met. If there were any issues they were right on top of it. For such a huge property with so many rooms, the staff always made sure they tended to your request immediately. They do an excellent job of keeping the property looking clean and well maintained. I always see them every day morning or night, cleaning the marble floors, windows, restrooms. As for the amenities and activities, there’s so much to do on the property that you really don’t want to leave. The entertainment crew always has fun activities and shows. The Spa / Gym has their own programming as well. As for food, there’s the main buffet area, a sushi/teppanyaki restaurant that’s really good, an Italian, Mexican and a burger joint by the pool area. And if you’re not up for going out there’s also 24hour room service that’s also complimentary in your all-inclusive package. Almost forgot that’s there’s a coffee & ice cream shop that’s also complimentary. I’ve been on many cruises and the specialty coffee & ice cream was never complimentary. So I was very excited about this! Lastly I just want to give a shout out to our buffet waitress Tamara. She really took care of me and my family every morning for breakfast.

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