TripAdvisor Traveler Rating

We stayed at Planet Hollywood Costa Rica for six nights in a junior suite with an ocean view, and overall it was a relaxing and enjoyable experience with a few quirks worth knowing about. Our room was consistently clean, with fresh towels and a made bed every day. Housekeeping was great about bringing new sheets when requested, and the mini fridge was restocked daily with water, soda, juice, and beer. Snacks, coffee, and additional liquor weren’t automatically replenished, but they were easy enough to request. Room service is available 24/7, which is a nice perk, though it tended to be very slow. The resort app was helpful but buggy, so calling the front desk directly sometimes was the better option. Food-wise, the buffet was plentiful and changed things up daily. The à la carte restaurants were included but required reservations, and those were surprisingly hard to secure. Menus were also on the limited side. For lunch, Guy’s Burger Joint was fine for something quick by the pool, but the main buffet almost always ended up being the better option. The on-site coffee shop became our go-to in the mornings, especially on excursion days when we didn’t have time for a full breakfast. The resort itself is spread across steep hills, so the shuttle carts were genuinely helpful and ran often and on request. Pools were spacious and well maintained, and the pool bars were consistently good. Nightly entertainment was pleasant but not a major highlight of our stay. The beach area is beautiful in the early morning and late afternoon, though hucksters on the beach can be a bit pushy mid-morning, so timing your visit helps. The hillside location overlooking the bay is one of the resort’s best features, with excellent sunrise and sunset vistas. Staff across the board were friendly, knowledgeable, and approachable. The only odd note was that some managerial staff tended to hover in a way that felt a little off-putting. The buildings themselves were in good repair, and everything felt well maintained. Check-in was the one part that felt more chaotic than it needed to be, especially if you arrive mid- to late-afternoon on a busy day, but check-out was quick and easy. The crowd was a healthy mix of families, couples, and spring breakers, and the atmosphere stayed comfortable throughout. We didn’t use the spa or fitness center, and we didn’t upgrade to the Star Class, so I can’t speak to those experiences. All in all, Planet Hollywood Costa Rica delivered a comfortable, friendly, and scenic stay with great staff and solid amenities. A few operational hiccups and reservation challenges keep it from being perfect, but we still had a wonderful time and left feeling relaxed.

The staff are very nice. You can actually see monkeys on the beach and Costa Rica is beautiful. However, I would avoid booking a Star Class reservation. When researching this hotel, we were lead to believe dinner reservations would be much easier to secure, that was absolutely not true. Of the ~5 on-site restaurants on-site, we could not get reservations at the 2 we really wanted. Why pay the premium for Star Class?? The "dedicated" butler that comes with Star Class, was missing in action after day 1. Also, the room AC barely worked. The one positive thing was the excursion, it was awesome, and salvaged what would have been a complete disappointment considering the cost. Definitely think twice before booking.

Our family absolutely loved our stay for the week! From the gorgeous unique black sand beach to the beautiful grounds to the AMAZING customer service everywhere (coffee baristas at Fuel, every server, every attendant, housekeeper etc) and the yummy food in the restaurants it was all great! Our 8 year old loved Kids Club (they even hosted a Master Chef competition!) and our 13 year old loved all the activities like pool volleyball, the 3 point competition, etc. The spa was gorgeous. We enjoyed the kayaks in the gulf. The rooms are beautiful and huge with gorgeous views of the ocean, sunrise & sunsets, monkeys, parrots and more. We ate at all the speciality dining & every meal was excellent. We also ate at the buffet for breakfast- and wow! It has everything you can imagine and more. The pool can get loud but it is part of the vibe. I’d go to the beach if I wanted some quiet. We spent time doing lots of excursions offsite and when onsite it was our home away from home. I don’t know how anyone could complain about this hotel. I especially want to thank Belkis (helped reserve our room selected in advance via email when the website was having issues) and Gabriela for helping with the dining reservations (app was having some issues). Our stay was better knowing we had that all set up and they were amazing.

There truly isn’t enough space to write a proper review. This was an experience that my boyfriend and I will never forget. Gerardo, Hector, Carolina, Jeremy and Edu!!!

Modern and vibrant property full of excellent staff boasting the Pura Vida motto. Rooms are spacious, spacious and give off a great vibe. Lots of fun and entertainment at this resort. Food is amazing! Book your à la cartes as soon as you check in (this is the only down side to the property. That and cutlery seems to be at a premium, so hold onto your forks!) All and all, an amazing spot