Stayed here early February 2024, three of us traveled to celebrate my father’s belated birthday. Had an amazing experience!
Things to consider if booking this resort - it is on a hill, but the golf carts run very regularly. Each building is a walk up if you have mobility issues requesting a first or second floor room would be highly recommended. The final is check in time vs arrival time - I’d recommend arriving as close to 3 or after 3pm if at all possible. Not many adventure parks are close the 30ish min travel for us was almost always at least an hour, so plan accordingly for f adventure parks are part of your plan.
The best part of our visit:
We booked a private romantic dinner for the two of us. Our dinner was option 2 of the menu and we weren’t able to eat on the beach as there was a large corporate event so we opted for the terrace. We were VERY impressed! The set up was beautiful, meal was perfectly cooked and large portions- bring your appetite. On top of this lovely night, we had a dedicated server and cook - Juan Ponce was the light of our whole trip. His service, kindness, and overall hospitality was incredible! The chef Shirley who cooked for us made every dish mouthwatering. Thank you both for the best experience and evening.
The staff here is beyond amazing. We had great experiences. Smooth transport arrangements. Golf carts up and down from the main building to all buildings - Jeremy was always so fun to chat with and very friendly. The lobby bar was a saving grace when we arrived and during our wait - thank you to Franklin and Miguel. We rented the pool side cabanas for two different days - I cannot recommend this option enough. Having private space and dedicated service was incredible- we had 3 servers in the cabanas. The lady that took care of us day one I missed her name but she was so helpful, kind, and attentive. The other two gentlemen who helped us in the cabanas Josue - who I cannot sing higher praises for him so polite, quick, and very friendly-if you get the pleasure of meeting him you’re in luck, and Nester also is very friendly, and attentive. The black sand beach is smaller but you’re able to walk around the gulf quite far. The beach is hot so water shoes or sandals down to the water is highly recommended. There are vendors on the beach but they really do not harass you, they approach you but if you say no thank you they’re great and leave you be. You see lots of monkeys on the beach, so don’t take too much with you or guard your bags.
First and the biggest is check-in. We arrived very early in the day after flying all night and we were looking forward to having a nap and then hitting the resort in the afternoon. First, we were able to get our wristbands and get breakfast and our luggage was taken care of. The downside was our carry ons had nowhere to secure them safely. We didn’t get an opportunity to get anything from our luggage (having under estimated the heat - we need a better change of clothes). Also, no rooms would be available to us until around 3pm. This was a 7 hour wait. The upset here was we were given no options, and before we traveled I had attempted to contact the resort to make a plan 3 times via their website with no reply. My recommendation to travellers is plan your arrival as close to 3pm as possible don’t waste paying for a travel day to sit in the lobby. My recommendation to the resort is allow people the chance to have a secure locker for their personal effects - carrying a backpack around for 7 hours sucks! Also, options for the wait yes we had our wristbands and luggage was stored but could we have been give a half price cabana with a locker this would allow us to change and secure our belongings or even have napped. We know the day we arrived half the cabanas were available. If not a cabana, what about a short tour or guided trip being offered. Something is better than nothing.
The last opportunity- to the resort please change the steak restaurant to one that requires reservations. For guests considering this resort when we visited only one restaurant needed reservations this was sushi/teppanyaki, we were able to book this same day no problems. We heard this was different if you pay for star class - which apparently allows you to reserve at any restaurant ahead of time- a service not extended to the non star class. Of note, we spoke with many who were star class and paid for it almost all of them stated the extra cost wasn’t worth it. However, the steak restaurant when we visited Feb 2024 took “no reservations” which meant you had to walk in and hope you got a spot. It is alway PACKED every night. Our first attempt to eat here we were told it was a minimum 1.5 hour wait. Our second attempt we luckily lined up to be there right at opening and lucked out. With how packed it is and how long the wait is taking reservations like all other resorts I’ve visited would only take the stress out of eating here.
All in all we’d visit again for sure but would be very mindful of the few things mentioned such arrival time, walk up buildings, and distance of excursions.
Great service by HENRY!
Feb 17, 2024
Henry made our stay awesome! He was attentive, thoughtful and most of all extremely nice and personable! I would highly recommend Henry as your butler if you get a choice! He made all our reservations and helped suggest excursions. Our group had a fabulous trip!
Gusto Italian restaurant
Feb 17, 2024
Wendy did a great job at Gusto. Very sweet and prompt. Food was delicious. My husband ordered lamb and it was very good. Best one has had in a while.
He also ordered n add on Lobster ?? and it was very good. Desert was fresh and tasty. We definitely recommend this place for a couple or company dinner.
If you’re not star class, you’re nobody
Feb 17, 2024
If you don’t upgrade to “star class”, then it feels like everything requires an extra charge. Chips and guac at the pool was not available if you’re not star class. Room layout is inconvenient. Plenty of room issues with rooms for our group (missing lights, missing doors). Bare minimum housekeeping.
Josue was the best cabana server.
Feb 17, 2024
Josue was amazing. Best at the cabana service. Could not have been better service. great all around because of Josue. We will request Josue again when we do another day at cabanas. The food and the drinks were amazing. We loved it. thank you! ??