Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

3730 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

PH gym staff

855titom on Jul 01, 2022

Jorge, at the gym, is awesome!!! Great ab work out this am! Thanks. A sure way to burn all the calories I’ve consumed ??. That was yesterday- today I worked out with Jorge again - pumped phit! Great work out. Fun. He’s an excellent motivator!!!! Did the yaga with the stars, very fun and relaxing experience!

TripAdvisor users rated this property 5 out of 5

My 40th birthday!!

aliciatY7589BO on Jul 01, 2022

Carlos for entertainment Melissa and Dylan from cabanas Best birthday ever!! When you come to visit make sure you find these people they will help you have the greatest time ever! Birthday turn up! Get into it!

TripAdvisor users rated this property 5 out of 5

Star Class Breakfast at Blue Star!

24Stephanie (Walchwil, Switzerland) on Jul 01, 2022

We visited as a family group of 8. Breakfast every morning in the Star Class breakfast restaurant Blue Star. Excellent food and excellent service. Every server was friendly and attentive. Special, first class service from Luis, Maria and Maria, Hania, and Danilo! They always remembered our names, our favorite food and drink, and are so fun and entertaining! Thank you, we’ll be back!

TripAdvisor users rated this property 5 out of 5

Great Customer Service

V2870TJtonyc on Jul 01, 2022

The thing that stood out mostly to me during our stay at Planet Hollywood was the level of customer service. My customer service experience started about a week prior to our arrival. I called the hotel to get information on excursions. I was connected to Mr. Luis M. Luis immediately sent me information via WhatsApp. I had several questions prior to booking over the course of a few days. Every time (morning, afternoon, evening) that I reached out to this gentleman, he responded. Once I arrived in Costa Rica, I was finally able to meet Mr. Luis M. It is a very comforting feeling to arrive in a country and feel like you "know" someone. The customer service that this gentleman provided me was above and beyond anything that I have ever experienced when traveling. I reached out to him daily. He graciously assisted me and is still assisting me with an issue that I wasn't able to resolve before we left Costa Rica. While Mr. Luis M. provided me invaluable customer service experience, the entire staff at Planet Hollywood were very nice, supportive, and responsive. I would highly recommend this place if you are looking for great customer service!

TripAdvisor users rated this property 5 out of 5

Excellent Customer Service

elysetraci (United States) on Jun 30, 2022

First I'd like to say this hotel is BEAUTIFUL. The property is meticulously maintained, the entertainment is excellent, and the staff is AMAZING. On my second night at the resort, I experienced an issue with my room, and Shirley at the front desk provided outstanding customer service. She was able to upgrade me to different room. While I waited for the concierge to exchange my luggage, she gave me her WhatsApp number to ensure I was taken care off. Fast forward to 2 months after my stay, I needed a copy of my receipt, and I contacted Shirley. She not only remembered me, but she provided me with a copy of my receipt within 30 minutes. The staff, particularly Shirley, is WONDERFUL. I highly recommend this resort.

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