TripAdvisor Traveler Rating

Yeraly is excellent! Our experience was fantastic and Yeraly was the reason for our amazing trip! Highly recommend coming to the star class pool and meeting him!

Check in horrible and long. All our family in different buildings. Kids far away some at to of hill others at bottom. Safe is not big enough for laptops and they admit not safe to not have getting locked and made us sign but no place to actually store them Gave Diet Pepsi one day and asked if could get the same the next day and each day after and never given Diet Pepsi again. yoga was great. Pool staff very entertaining and engaging first few days and had a full schedule of activities that was mostly followed. Only buffet that is way up the steep hill for lunch or have to settle for same hamburger for lunch every day which was very repetitive or pay a lot more Beautiful setting Jedder at pool was very sweet and remembered all my families names could see monkeys in eco tour and iguanas. Monkeys really don’t like the weed Eater every day and you can hear them howling at the yard Maintence guys. The app works for schedule but not to get any assistance w mini bar or room service etc foam party kids enjoyed

This has to be the most disappointing trip we have ever taken. We paid extra for Star Class to get the extra perks. We did not get what they promised! "Personalized snacks' didn't happen, "Priority dinner reservations" didn't happen. 'Ocean View room" we got a tree view room. The rooms, at least ours, has not been maintained. We spent the day hiking through the jungle, got back to our room at 4:00 pm, it had not been touched. We spoke to a "manager" who only managed to frustrate us and offer no solutions or even an apology. How much do you have to spend to get good service?

Planet Hollywood was a great resort for our family vacation. We stayed in the Director’s Suite with Star Class and had an amazing stay. The restaurants had very good food and drinks, and the staff was always friendly and helpful. Spending time at the beach by the hotel was very relaxing, surrounded by nature and beautiful views. Before arriving, we booked our tours in advance with Gabriel from Nomad Tours Costa Rica. We did the rainforest tour where we saw sloths, went snorkeling, enjoyed a fishing trip, and did the Buena Vista Mega Combo, including a beautiful waterfall with crystal clear water He is located on the beach outside the resort, and you can also find Nomad on Facebook...Pura Vida

What a great deal - Priced right and best experience w VIP touches! Loved it