TripAdvisor Traveler Rating

We had a wonderful experience! The greatest impact was Justin our personal assistant, Yeraly in star class pool, and Josue during our Cabana. Had a great time

First time and it was good. Rooms clean, the pool area well kept. Felipe and Rigo did great at the main buffet restaurant. There are ladies at the beach that give get massages for a great price. Food and drinks are on par with most all inclusive.

Amazing place to stay in Costa Rica! Beautiful property, spotless pool area, delicious food, and outstanding customer service. The rooms were modern, spacious, and very comfortable. Special thanks to Gabriel from Nomad Tours Costa Rica for helping us with all our transportation from La Fortuna to Monteverde and Guanacaste. Everything was punctual, comfortable, and very well organized. Highly recommend this place and Nomad Tours Costa Rica for private transportation and outdoor activities. We would definitely come back!

What a wonderful hotel. We really enjoyed the steakhouse and Esmeralda took incredible care of us. Fabulous hotel in a wonderful country.

The resort was welcoming at first. At check in we were informed our directors 2 bedroom suite was not available the first night. We had the option to stay in the two bed garden room the entire time or change the next night. We confirmed our family of four was to be in 2 bedroom suite with star class. The first night was to be refunded the difference. Spoke to Christian and he confirmed it would be. We went about our vacation and switched rooms the 2nd night. Resort is definitely dated and not much to do there. The star class was a disappointment. There was no private lounge like others. We only had a better options of alcohol. Very limited. It would have been better to buy your own bottle and bring it with you. Last day and checking out I asked for copy of receipt because I never seen the difference credited back. Christian came back to speak to us and insured it would. A week has passed and still no credit on my credit card. I will NOT ever return to a roylaton property. I am a platinum bonvoy member very disappointed with all bonvoy resorts I’ve ever booked for myself and clients. I am an advocate for all Hyatt properties including dreams, and secrets. That is where I will book myself and clients getaway from now on. This was the icing on the cake.