TripAdvisor Traveler Rating

They try to scam you out of $20 upon arrival at the airport for all of these excursions. Don’t fall for the lies! You are signing up for their timeshare sales pitch…and you haven’t even stepped foot on their property. There’s a reason why they do that, because you won’t ever want to return to this awful place.

Our trip has been absolutely phenomenal! The service is outstanding and like none other. We, of course, had our favorite staff throughout the day. For breakfast, it was Luis Loaiza! He was so attentive and made sure we were always well taken care of! We are a large family, so we didn’t always fit at one large table. Luis would make sure to set another one aside for us so we could all be close together. For the pool, Jorge made sure to take excellent care of us and made sure our cups were never dry. He definitely kept the drinks flowing. He would have snacks readily available for the kids as well! This has been a trip we will never forget, and these gentlemen added to the wonderful experience!!

Visited here on a family trip. Food was excellent. Service was magnificent and we had a great time. Waiters were very attentive. Special thanks to Luis Loaiza who provided us excellent service during our breakfast time. He always made sure that we were taken care of even if we didn't get seated in his area.

Our experience at La Concha restaurant at El Cid was made exceptional thanks to our amazing server, Luis Loaiza, despite our large group of 16, he and his partners were incredibly attentive, organized, and patient throughout the entire meal. Every request was met with a smile, and no detail was overlooked. Our drinks were always full, orders were accurate, and the timing of each course was perfect. The server managed the group with ease and professionalism, making everyone feel cared for and welcome. Their friendly attitude and outstanding service truly elevated our dining experience. We’re so grateful and highly recommend their service!.

We had a great time at El Cid Mazatlan. The food was delicious; the buffet had something for everyone. You truly get the best service from ALL the staff. Special shout out to Antonio, at Restaurant la Terraza; Ignacio at the poolside in the El Moro side; Alejandro at La Marina poolside; and Jesus at the breakfast buffet in La Concha Restaurant. The activities staff were wonderful as well. The ladies are the kids club were so great to my daughters. We will definitely be back soon!