El Cid El Moro Beach Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

3384 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

The facilities are very nice. We did not eat at the restaurants.

Carla B (Jacksonville, Florida) on Jul 04, 2022

I'm sure the food is good, but we ate at local restaurants for a more authentic flavor, and were very pleased. The pool for adults was very nice and pleasant. Our room was very comfortable, with a separate living room area and two bathrooms.

TripAdvisor users rated this property 1 out of 5


Explorer08470856776 on Jul 04, 2022

You have to upgrade your check inn procedures, we were on a Family vacation trip to rest, we were coming all the way from SFO Airport and we were tired. The rooms were already pre-paid so the check in doesn't have to be that long. We are on the digital age, you need to improve the process when receiving people or Family with kids.

TripAdvisor users rated this property 1 out of 5

Too crowded, poor service

Q6258RCtina (Port Mansfield, Texas) on Jun 30, 2022

Poor overall. Long check in process even though paid in advance, no English maps/info, bathroom door broken, lobby & elevators dirty, room service not included in all inclusive price, badgered to attend time share mtg every time walked through lobby (3x’s day of arrival) regardless of declining. Ended vacation early (have never done that)d/t disappointment in El Cid El Moro Beach Hotel in Mazatlan.

TripAdvisor users rated this property 4 out of 5

Family Vacation In Mazatlan at the El Cid El Moro

kennethrl2017 on Jun 29, 2022

We enjoy going to Mazatlan and especially staying at the El Cid El Moro Beach Hotel. Over the years we have made many memories and friends with the wonderful people who work at the hotel. We appreciate the poolside (and beach) staff and have made some very good friends with them all, especially Ignacio. He has always made sure our stay was enjoyable. Our time to go there has been a busy time for the hotel and much is going on, but it it also nice to be able to head to the adult pool on the back side of the hotel for a little quiet time when needed. We travel with friends many times and our friends have also said that they feel so welcome at the Moro that it makes for a relaxing and wonderful vacation time. We will go back to Mazatlan and we will stay at the Moro again.

TripAdvisor users rated this property 5 out of 5

Wonderful Resort

jesusgirl2695 on Jun 28, 2022

El Cid El Moro Beach Hotel is a delightful resort. Once you arrive, you really don’t have to leave again. It is centrally located and going into town is an easy walk. The beaches and the facilities are wonderful, but what makes El Cid El Moro Beach so wonderful is the people! The staff became friends while I was there.

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