Luna Palace reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.5

1377 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Quiet, well-kept property, comfortable bed

vlaurend (Los Angeles, California) on Apr 10, 2024

We stayed at the Luna Palace for 3 nights to see the April 8, 2024 eclipse, having moved our reservation from the Star Palace to the Luna Palace just a week before our April 6 arrival, thanks to a few rooms suddenly opening up at the Luna. There were a few things about our room that disappointed us but we're giving it 5 stars anyway, as we were happy to have gotten a room there and would probably have been able to request a different room under normal circumstances. The room we were assigned was #1003, which was on the ground floor facing the pool. This was a handicapped accessible room, which might have been why it wasn't released until a week before the big influx of guests. The good: Beautiful big apartment with a comfortable king bed, 2 full bathrooms and 2 foam sofas in the living room that people could also have comfortably slept on. A full-sized refrigerator & freezer, a drip coffee maker (we brought our own filters and ground coffee), a microwave and a stovetop with two induction burners. It was very convenient to exit our room, take a right and exit right out to the pool area. The heated pool was very nicely kept, with a couple of slides for the kids and immature adults like us. The property was surprisingly quiet at night, with the bandas on the beach only making noise during the day. The bad: Zero privacy, since our patio and bedroom window were right next to the pool area and our only options were to have our black-out curtains open and have everyone see us in our room or to have them closed and have the room completely dark with no view. We had really been looking forward to the ocean view promised in the room description but the ground floor rooms aren't high enough to get an ocean view; you just see the pool. The weirdest thing about our stay was that there was a sign in the kitchen saying guests would incur a 60 peso fee if we didn't wash our own dishes, but they provided no dish detergent, dish sponge/cloth or paper towels for us to wash them with! So we just washed them with hot water and a washcloth from the bathroom, all the while hoping the maid hadn't just left us the "clean" dishes from the previous guests who had also had no dish detergent to use. There did not seem to be a dinner restaurant open on the property when we were there, but there were fortunately some decent restaurants down the beach (we went to La Costa Marinera for a sunset dinner) and the Austin BBQ place across the street was very good, too.

TripAdvisor users rated this property 5 out of 5

Hidden Gem!!

StevieP1959 (Saskatchewan, Canada) on Feb 22, 2024

Luna Palace was booked on a bit of a whim! And what a great thing. LP is located off the Gold Zone but still lots of good,drink,shopping, Entertainment and BEACH! The resort was clean, very friendly, great brekkie buffet and all rooms have an ocean view. Great pool and area. Beach is pretty quiet but clean ,compared to farther down. Many excellent eateries/pubs nearby. This property is associated with Star and Ocean Palace resorts , just a couple of blocks away. We chose not all inclusive but had purchased brekkie each AM…. Amazing! Cost was $240 pesos and well worth it. All with an uninterrupted view. Definitely will go again!

TripAdvisor users rated this property 5 out of 5


Tori C on Jan 23, 2024

Luna Palace was great! Had the most wonderful experience with great staff and great time. Beautiful resort with amazing views and tons of opportunity for fun! Friendly area and you always feel safe, many things to do outside of the resort aswell.

TripAdvisor users rated this property 5 out of 5

Great place to stay.

Mike Q on Jan 12, 2024

Nice, clean and quiet place. Definitely will come back. Easy access to the beach, plenty of chairs available. Beautiful view of the islands. The pool is clean and aqua classes are available on request. Close to restaurants and convenience stores.

TripAdvisor users rated this property 5 out of 5

Great place to enjoy relaxing or not!

Terezija J (Mississauga, Canada) on Jan 01, 2024

Great hotel. Right on the beach, great resort style pool. So close to many many good restaurants! Gotta try Diego's! Main street is right in front abd easy to get transportation to the downtown area.

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