I started my vacation at the Star palace and after a day of no hot water and no one speaking English we moved to the Luna Palace. What a difference it was. Pool areas were kept very clean. The Outside dining area by the Eclipse restaurant was the best. Jose the waiter from the pool bar went above and beyond to make sure we were always having a great time. My glass was always full and we had great conversations. The morning breakfast and lunch at the Eclipse was amazing hot fresh and the way you want it. The ocean view from my room was amazing . The only thing I can say negative about the Luna would be that the paint fumes in the room I was staying in was almost overwhelming. So many coats of paint on the doors that they can’t close properly. The 7 floor room I stayed in is getting tiered and could use a refresh. Other than that I would recommend the Luna Palace to anyone who wants to have a relaxing vacation with great food, drink and service. If you are going down say hi to Jose for me. You’ll see.
Dec 27, 2022
We have stayed at the Luna many times. Did two weeks with my daughter. Could not of asked for a better stay. Room had been renovated so nice and bright beds were very comfortable. Such a wonderful change to see. Was even able to get English Tv not sure how but was nice. Front desk staff were very friendly and accommodating as our flight was canceled so had to stay a extra night and they let us stay in the same room. And allowed for a late checkout the next day. Would stay there again anytime.
Dec 04, 2022
We couldn't have been happier. Great studio room with kitchen and a killer view of the ocean. We were right on the beach. Were either in the pool or ocean every day. Two weeks was much to short of time. Good thing we're moving there next year. Staff was the best ever. Our housekeepers were top notch, and Paola, at the front desk seemed more like our daughter, than a desk clerk. She was always smiling, and so very helpful. We left our video camera and still camera in a cab, so told her what happened as soon as we got back to the hotel, and withing the hour, they were returned to our hotel. Will be going back to visit her when we move there. Was wonderful!!!!!!
Worse Place Ever
Nov 03, 2022
Roaches in the room, spiders, broken and old appliances, plumbing system from kitchen and bathroom drowned our kitchen and livingroom. Dirty and the worse customer service ever!! Do NOT waste your money and time at this dump
Holidays in a beautiful place
Aug 04, 2022
The most excellent stay, the staff was wonderful and friendly. Everyday we saw only welcoming people. The service was what you needed. Our room was cozy. We felt we well looked after and we will definitely stay here next time!