Luna Palace reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.3
  • Service 4.4
  • Value 4.4

1678 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great hotel!

TravelFour-Life21 (Edmonton, Canada) on Mar 10, 2026

We stayed at the Luna Palace for a couple of weeks in February. Our suite had ample room with a kitchenette and two bathrooms. Housekeeping was awesome (they work really hard), always smiling and left us some fun towel art. Plenty of bottled waters were provided but we did purchase more on our own. Good size fridge and two burner stove (basics provided of pots, pans, dishes, glasses, cutlery). The hotel has a nice pool area and beach front lounge chair seating. Always somewhere to sit. Great ocean views too. We found that more long-term stays are good for this hotel. Just wish they had a laundry room. The location is great. Very walkable to stores, markets and restaurants. The staff were pleasant and we thoroughly enjoyed our stay.

TripAdvisor users rated this property 4 out of 5

Good Place for an Extra Night Stay in Mazatlan

KenN281 (Fort Collins, Colorado) on Jan 27, 2026

My wife and I were vacationing in Mazatlan for a week at a different resort. On the day we were scheduled to leave for home, the airlines canceled our flight. Fortunately, we were able to get a rebooked flight on the nest day; therefore, we needed to find a hotel for one night. Through TripAdvisor, we found Luna Palace Hotel and Suites, and it was nearby from our original resort. We got in our room and it was nice and quiet. Room was furnished with a refrigerator, TV and free Wi-Fi. There was a swimming pool with a swim up bar outside. The only drawback was there was some mini ants on the kitchen countertop early the next morning that I wound up squashing.

TripAdvisor users rated this property 5 out of 5

A good place to stay

Henry M on Jan 27, 2026

Very nice staff friendly very well maintained The front staff spoke English and were very helpful especially Maury and Nelly The pools and landscaping were meticulous and the beach sand was also cleaned Excellent restaurants within walking distance Check out La Catrina ,fat fish ,and Ponchos

TripAdvisor users rated this property 3 out of 5

Luna palace inFeb 26 can’t find answers. European plan. Can we charge drinks/meals to the room? Menu and cost please?

Don C (Saskatchewan) on Jan 21, 2026

At Luna in Feb ‘26took the European plan. Can we still charge bar or food to our room? Menu and prices please. crispy@sasktel.net

TripAdvisor users rated this property 5 out of 5

Great Service

Gerry2142 on Jan 18, 2026

The Eclipse restaurant at the Luna Palace is staffed by very friendly and competent employees. You are always warmly greeted and service is outstanding. I was never forgotten about. Of particular note are Nancy and Juan Pablo who have made my stay truly memorable and enjoyable. Mucho gracias por su Amistad y excelente service.

View All