TripAdvisor Traveler Rating

Carlos was amazing made our time awesome. I consider him family and I think we both like casamigos tequila. Carlos and RJ are attentive and great bartenders. Bahama for life!!!

When I first called the hotel for arrival transportation information, I was disappointed with the level of service I received, it did not meet my expectations. The agent was RUDE. However, once we arrived, Darnell and the concierge team completely turned the experience around with their exceptional hospitality and attention to detail. They truly made a positive impact on our stay. The room itself was beautiful and very comfortable, which we appreciated. That said, there were a few maintenance issues worth noting: the door latch was broken, the mirror had writing on it in sharpie, and the balcony table was damaged. These details didn’t overshadow the overall experience, but they are areas for improvement. Overall, thanks to Darnell and the concierge team, our stay ended on a high note. With a little more attention to initial service and room upkeep, this property could easily deliver a flawless experience.

Good location, slides were a lot of fun for kids and adults (although when we were there not all 8 slides were open at once- the hotel was not at full capacity). Our room in the Coral had some nicks in it and we had some issues with our TV, but maintenance helped with everything and the check out team (especially Danielle) was very accommodating and made up for it. Also, the location to the marina was perfect and it was nice at night with all the lights. We went to Fish by Jose Andres restaurant and it was very nice atmosphere and the shuttle was very easy to take there. The aquarium animals were very cool and the kids loved them. Seemed like every place we walked there was an aquarium like experience including the Dig and predator walk. We did a lot of walking, averaged 10k steps a day easily.

We had a wonderful time during our stay. The staff are so friendly and helpful. I'd like to particularly give a huge complement to our housekeeper, Sophia, at the Coral. Sophia was so friendly and helpful during our stay. She really made us feel at home and cared for.

started with a smelly mouldy room. finally moved us, same room higher floor. too tired to move again. terrible room, no water, all the water machines and ice machines were broken on the 3 floors they have water. (why only 3 floors not sure) room service 1.5 hours to get ice. machines were broken, maybe put some water in the rooms. old hotel bathroom from 1985 service no existent it was like the staff did not want to be there and you were an inconvenience. it is a very dated old hotel i would never go there again, experience was terrible.