TripAdvisor Traveler Rating

Bahamas is beautiful. The hotel was ok. Had bad smell near lobby almost always. Several of the servers came across rude. The beds were some of the worst we have ever had.

2nd time here Last time was 9 years ago Pros - constant sea life every where you go - staff like Danielle at the front desk who never seemed to leave was happy and pleasant - lots to do between restaurants, pools, movies - close to Marina so easy to go on a boat ride or eat at Margaritaville which never had lines or a wait Cons - costs you to breathe.. get over it.. 4k+ for a family of 4 for a week - service is pretty slow ( an hour to get a drink from the time we sat at like 5 different restaurants) and going around Easter meant you either booked days ahead or eat at 830pm.. so we had to eat late! - Coral is showing its age with a broken elevator the entire trip and with only 2 available and full capacity.. meant 10 flights of stairs multiple times a day to go back to our room - slides were so busy we never got to use them and were here for a week... couldn't stand in an hour line and a bunch were never working Overall .. we spent days at the inside Lagoon which was never busy and with calm ocean water and sealife to explore; plus the backdrop of the Atlantis main building - felt relaxing and kids insisted on going there daily

Do not stay here. They have deceptive tactics when booking and checking out. We were given one "grand total" when we booked. Then when we checked in we were given a new grand total that's was $600 higher and were told it was for incedentials and would get it back at the end. We didnt use any of it. Then when we checked out were told the extra wasnt for incedentials, it was all extra resort fees and was not refundable. To top it off we booked 2 queens for the 3 of us. We were charged an extra $50 per night because of the 3rd person but then when we checked in were told we had a king room and they had no other options. So I had to sleep on a terrible broken roll away bed for several hundred dollars a night. Half of the waterslides were closed everyday so the lines were insane to get on any of them.

Kids pool water was dirty. It made my skin reacting, they wanted $255 so a doctor can see my foot and tell me what their pool did to me. The jungle slide was closed. The surge slide was closed. The challenger slide was closed.. long lineups on other slide. Waited 40 per slide for 2 slides that’s 20% of the day wasted waiting. We could have gone to any other hotel pool and had the same fun.

This was by far the WORST hotel experience I have ever had in my life. During our stay, we were most likely bitten by bed bugs,the bedsheet is not clean at all . After a few days, my entire body became extremely itchy, covered with countless red bumps. I could not sleep for two nights because of the severe itching. It was unbearable. Later, after we come back to the US and seeing a doctor, we were told it was very likely caused by bed bug bites. What made things even worse was the complete lack of proper medical support. The so-called “nursing service” had no medication available and no real doctor on site. We felt completely unsafe and had no choice but to cut our trip short and return to the United States. My child also woke up with a swollen ear, which was very alarming. The bedding was clearly not clean. When we requested to have the sheets changed, no one responded or took action. On top of that, the food safety was extremely concerning. After eating at the hotel, both of my children started vomiting repeatedly—one of them vomited seven times before we could even get back to the U.S. This has been the most terrible and stressful travel experience we have ever had. We reported everything to the hotel and were told they would investigate. It has now been two days, and we have received absolutely no response or follow-up. It is clear that this hotel only cares about money and not about the safety or well-being of its guests. We will NEVER come back.