Couples Tower Isle reviews
4833 TripAdvisor reviews
Couples Tower Isle, Preserving the Legacy of Jamaican Hospitality
JT M (Gainesville Florida) on Jan 31, 2025
This was our first visit to Tower Isle, but it probably won’t be our last. We stayed at Couples Sans Souci a few years ago and found our experience there was an absolute pleasure. For this trip, when we were hunting for a destination, Tower Isle was a better value than Sans Souci and since we hadn’t been there, yet we booked it. We always use Club MoBay at MBJ airport, and the Couples airport lounge is right next door to the Club MoBay so that’s really convenient. The two-hour ride to the resort may test you but it is worth it. We had a great driver who visited with us from MBJ all the way to the resort. The Toyota minivan we rode in was in excellent condition and just by chance my wife and I were the only passengers, so it was easy to converse with our driver. This made the longish drive much more interesting. Upon arrival there were just a few guests checking in at the same time we were and there was no waiting. Before we knew it a bellman was showing us to our room. A quick stop at the restaurant and activities reservation desk and we had a solid agenda set for the catamaran cruise and dinner reservations at Eight Rivers and Bay Side. Our bellman escorted us to our room in building 4, number 4302. No surprises with the room and we were very happy with the awesome balcony view of the Party Pool with the Caribbean Sea beyond and Sapphire Island, the resorts Tower Isle, just off in the distance. We spent a lot of time enjoying this fantastic view. The room was everything we expected as we were well up on reviews of TI. However, we were not prepared for the endless condensate water that dripped and sometimes ran from the overhead A/C unit in the hallway ceiling of this room. We live in Florida, and we are well educated in the how and whys of air conditioning and this is not how A/C works. The quick solution was to place a towel under the A/C unit to soak up the water. The weather was mild therefore we didn’t have to run the A/C around the clock, so the situation was under control as long as the A/C was off. We talked to our housekeeper about this, and she assured us that “all the rooms do that.” Talking with other guests we found the situation to be abundant. With plenty of bathmats available we just ignored it and continued to enjoy our stay. However, everything in the hanging closet became damp, really, really damp. No worries, you are in Jamaica Mon, enjoy! So, we thoroughly enjoyed the food and the bar service. Plenty of popular liquors for your cocktails. All I really missed was a good brandy for after dinner, but I did acquire a taste for the Jamaican Brandy. The food was wonderful with plenty of choices and lots of Jamaican dishes to keep you healthy. Five course dinners are a true pleasure. Tablecloths, napkins, towels and sheets were all in excellent condition. Housekeeping was superb. Our room was kept spotless every day with turndown service nightly. All that was missing was towel art and a mint on the pillow. Drinking plenty of water is absolutely mandatory while drinking adult beverages in the sun all day. Instead of bottled water, the resort has purified water stations throughout where guests fill and refill their room’s carafe and curtesy water bottles. This eliminates the ecological problem that one time use water bottles cause but provides excellent, safe drinking water to all. Domestic cats abound with a small collection of parrots and parakeets on the garden side of building 4. Speaking of gardens, the nature walk was awesome as the property is loaded with plants and trees you may have never seen before. The majority of the staff are superb with a few duds here and there but that’s human. And speaking of human, the resort’s guests are great to be around. A simple ice breaker “Where are you from?” may lead to a wonderful new friendship for a week or a lifetime. As you have read in other reviews, there are plenty of return guests. This says volumes for the entire resort and its operations. We enjoyed the evening entertainment, classic Jamaican resort fare. Another reason we love Jamacia. The piano bar is great as we do enjoy a sing along. Water sports are alive and well. Plenty of SCUBA and snorkel trips. The glass bottom boat ride was filled with local waterfront info, but we didn’t see much on the reefs. However, the crew was excellent. The catamaran cruise was worth the effort. You take a short bus ride to the cruise port in Ocho where the cat is tied up. Lots of rum punch on board and friendly water sports staff to keep you entertained. All good things come to an end, and we dreaded leaving with the two-hour ride to MBJ facing us. Just by luck, once again, there was only my wife and me needing transport to the airport and our driver was a brilliant man named Rohan. With just the three of us in the car, we had a two-hour, thought-provoking conversation from start to finish. Rohan shared facts about Jamicia that we had not learned in all the trips we have taken to Jamaica over the past 20 years. With Tower Isle now on the list of Jamaican resorts we have stayed at, it is truly one that we will work on revisiting. True Jamaican hospitality because it is owned by true Jamaicans.
AMAZING place!!
Debra A on Jan 29, 2025
This was our 2nd visit! Deluxe Garden Room's still lovely! 12 nights was perfect! Shout-out to staff glass bottom Dwight, pontoon Paul, housekeeping Movita, Verandah Devon, bar Devon/Rashaun & Santana, AN bar Sanjay, Patio Shaneece & Tio, entertainment Jada & Shanti, lobby Byron, coffee Kasey & Stacey, scuba Kurt/Roger/Acme/Zeus & Andrew, guy in gift shop w/beard, & entertainment guy w/goggles, Sofia the hat, beads & crazy socks! CTI has become our home away from home. You could not want for anything. LOVE the history, housekeeping (!!), view from our balcony, staff, food, AN island, & private beach! Great seeing staff again + friends made from past trip. We'll be back Jan 2026!
"A beautiful rose with a few sharp thorns"
Guide790621 on Jan 28, 2025
"A beautiful rose with a few sharp thorns". The resort has great food, a great location, is clean and is smaller than your larger resorts. There are a few problems with the staff. The majority of the staff is friendly and professional. There were several employees who were verbally aggressive, intentionally intimidating and down right rude. Unfortunately those "thorns" take away from all the positives. A system of accountability to expose those negative employees/experiences will help this resort further prosper in a very competitive market. Good ethics prevent me from detailing these employees and their verifiable bad interactions publicly, unfortunately many of them had no problem creating a hostile customer experience for us and others. (I can provide validated detail and multiple emails to senior management if warranted, in an effort for improvement/accountability.). The resort is top notch, but the few bad apples can tarnish the experience. Respect!
10 out of 100 would recommend.
shaunagay27 on Jan 27, 2025
We stayed at couples last November 2024 and it was one of my best hotel experiences.Customer service was top teir,food was everything and the variety. Experiences was 100 out of 10 I looking forward to going back.
50th birthday trip
michtizzy on Jan 27, 2025
The rooms are a bit dated but housekeeping amazing. Always clean, never an issue. Food amazing everywhere we are. Drinks great. Only negative was small beach, water sports were not avail most of week due to weather. Also I thought catamaran trip included but not anymore.