TripAdvisor Traveler Rating

The recent reviews on trip advisor had us completely stunned when we showed up. We could not figure out why this resort had such great reviews. This was not our experience AT ALL! The rooms are extremely dated- nothing elegant about them except for the view. All of the jacuzzi's at the resort were COLD, including the spa jacuzzis. We let the resort staff know, and nothing was done about it. The men's steam room was down for maintenance. The pools were also freezing. The beach has washed away and looks nothing like the photos on the website. Two friends became ill after eating at the Rivers restaurant. For as much as we spent, we did not think it was worth the money. This review was also left with the resort upon checkout. We won't be going back to this resort or any Couples resort for that matter!

It’s like the Dollar General of resorts. It’s not just dated - it’s very very old. I would have to be paid to stay here again. The spa lockers do not work (would barely call it a spa). Walmart equivalent trash cans in the bathrooms, drinks - not that great. Why have a wine list when the bars do not have them as advertised? The most misleading website I have ever encountered. The showers were like gym showers. Ratted and disgusting shower curtain. Not nearly enough space for the clothes to put away/pack in the room. Piano room smelled like mold. Food came out wrong on multiple occasions. I will never ever understand the appeal of CTI. Pools were cold, only saw one hot tub working.

We are leaving CTI today. The weather has not been great. Coldest and windiest in our 16 years of coming to Jamaica. However we had a great time. The staff are A++; the very best food we have ever had at an All Inclusive , kudos to all the chefs and especially the manager over all dining, Stephan! As it has been stated many times, the resort is dated but it is very clean! The guests are all friendly and we loved the small, quaint size of the overall resort. Unfortunately the beach has taken a beating but we were told it will come back. We have struggled to find our" home" in Jamaica since The Jewel Dunns River closed a few years ago. We can now call CTI our new Jamaican home. We will be back...same time next year.

Couples Tower Isle is a lovely resort with such a great staff and food. My husband and I enjoyed our recent stay throughly. I was amazed again with how many guests return year after year. The repeater's dinner was truly special. The seafood mac and cheese was the best I've ever had. Other highlights were the entertainment staff (Shaquie, Shani, Duvoun, Brittany, Garth, Rojay), Craygon the sing along piano singer, and the yoga classes. My favorite bartender was Deon. Her mixology skills were over the top.

Having read lots of reviews on here before booking I was really expecting to be wowed by this resort, but I wasn’t. I appreciate CTI was built in the 1950s but I found many of the communal areas to be tired and tatty. There was a literal puddle in our corridor for most of our 2 week vacation due to a leak in the ceiling. Other than a maintenance sign and a soggy towel, little effort appeared to be made to deal with it. Our room was perfectly fine and functional and the bed comfortable. It was cleaned by Jean who was such a lovely lady and clearly took pride in ensuring she did a great job. When the weather was good we managed to get out on the snorkel trips, however we had around 6 days of then wet and windy weather and I found there was little to do around the resort. As another person has commented, for a Couples resort, there were several loud, rowdy groups celebrating birthdays/weddings which was quite impactful for those of us that were hoping for a quiet getaway! Broken glass around the jacuzzi area one day was a health hazard and a couple openly smoking weed in the jacuzzi with little consideration for other guests. The buffet did not have a great amount of choice but what was there was nice and well flavoured. We dined at least twice at each of Verandah, Bayside and Eight Rivers and these meals were superb. The coffee shop was a nice touch but it depended on who was serving, put it this way, some had a more cheerful demeanour than others! The majority of staff were warm and welcoming whilst some were clearly not bothered. I won’t name names, but there were tips handed to those that I felt gave good service and it was deserved. This is supposed to be a non tipping resort, hence why I didn’t automatically give a gratuity as this shouldn’t have had an impact on service given. On one of the wet days we utilised the advertised excursion into Ocho Rios - we really shouldn’t have bothered. 5 couples in a small mini van that smelt so badly of diesel that we felt light headed. We were taken to specific shops where I felt like we were being pressured into buying tat. After 2 hrs we insisted on going back to the hotel and we complained to guest services. They sent a bottle of wine to the room and a plate of cheese and biscuits…..at an AI resort, whilst appreciated it seemed a little pointless. We couldn’t even eat the plate of food, as despite being covered in food wrap, there were small flies in the food! Overall our experience here was disappointing. We had saved for 2 years for this trip, which was a treat for my 50th birthday. I so wanted to be blown away but was just left feeling meh.