TripAdvisor Traveler Rating

We loves this place! Yes it is older, but the experience is amazing. Let me start with the negative: 1. The entertainment staff is not the best. Shani, Jada and another guy were very cliquish and did not mingle with the guests very much at all. I have been to other resorts were by the end of the week they know you pretty well. The would plan activities at the swim-up pool and never show-up for the activities. When they did show up we had a great time, but 80% of the time the activity never happened. There was one activity (something fishing) were one guy played and won and walked away with the prize. I waited for my turn and he said he only had one prize?????? so one plays and no one else gets a chance?? 2. The piano player at the piano bar on August 27, 2024 was horrible. Literally 10 people got up and walked out! of key and sang songs in a way that no one sang them. Now the positives is everything else. The rooms were awesome and very comfortable. the food is amazing in all the restaurants. Not one meal was I disappointed in. The service for the most part was awesome, a few workers I think hated their job. The grounds were kept up well. The spa and massage was awesome. the room service and mini bar was great. The bars around the resort were all good, and they keep good liquor in the well. The piano bar was a fu place to hang out at night except for the one night. The main pianist was amazing. I am giving it a 5 overall and more than likely will return.

When deciding on an adult all-inclusive, I have prioritized resorts solely on whether the property in its entirety is “adults only”. Many advertise as “adults only” but it really consists of a designated building and pool. Couples Tower Isle was “adults only” so I didn't run into children at breakfast. The location of the resort is excellent. My oceanview room overlooked both a pool and the ocean including a parallel view of the horizon. Additionally, the resort is very intimate due to the limited number of rooms. It was nice to not have to stand in line for use of the amenities or to refrain from certain areas due to overcrowding. There were many times when my partner and I felt by ourselves in common areas. The intimacy also enhanced the level of service we received from the staff. Our interactions with the staff were always pleasant and they were accommodating to our requests. The food was delicious. I tried to eat the fried snapper sandwich at the pool grill everyday and the offerings ranged from curried goat chops, to a delectable watermelon salad. It was also nice to be able to experience all of the restaurants on property with even same-day reservations. If you are impatient with leisurely meal service, you may get grumpy. We were allowed to visit San Souci for a day and we enjoyed the snorkeling trip. We also enjoyed the nightly entertainment although we typically wandered off to the pier or the room by 10pm. The bands featured at the resort are top tier. If you listen closely as you wander the hallways, some of the staff are well on their way to stardom as well. We are thankful to Erica, Dwight, Conrad, Travis, Okeem, and the entire staff who made our time so wonderful.

We booked the private villa for our 25th wedding anniversary. I recommend not booking it because it was a waste of money. The villas are near the road so you hear traffic nonstop, the pool has wires hanging out in the water and mold in the room. The furniture is on the ground so if you cannot get down, you won’t be able to get up. The food was subpar and the staff seemed unhappy. There’s a long list of things that need to be improved on before it can be a 5 star resort!

It's definitely not worth the price. The tile was broken off all pools and bars. The pools were not cleaned. There was mold and mildrew all around. We stayed in a villa. The private pool had mold/mildew in it. We asked for it to be cleaned. They said they tried. We didn't even take advantage of it. The food was mediocre. The service was good! But this is not a 5 star hotel. In my opinion, they need a renovation. My husband had to fix the shower head. We called for it to get fixed. They never sent anyone.

Beautiful resort and amazing staff! Very clean. Air conditioning in our room was incredible and bed super comfy. Special shout outs to Santana at the bar-made us fun drinks -Darcia in housekeeping was the best and Saanya made perfect eggs for us in the morning. Loved the piano bar and the main pool that looks over the ocean.