Couples Tower Isle reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.5

4836 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Happy times in Jamaican resort

paggers (Hermitage, Pennsylvania) on Feb 03, 2025

We visited Jamaica this year for the first time since our honeymoon 50 years ago at Montego Bay. We couldn't have picked a better place for our one-week stay than at Couples Tower Isle in Ocho Rios. Everything about the vacation was first rate from the comfortable and clean room to the tremendous and delicious breakfasts , lunches and dinners at their five restaurants, the nightly entertainment and of course, the weather. January is Jamaica's "coolest" month yet as far as we were concerned, it was summer weather. Highs in the low 80s and lows in the mid 70s. The staff was friendly, happy and helpful. The beach was beautiful but small and there are all kinds of activities to keep you busy if you didn't want to just beach it all day. It was a great vacation at a reasonable price.

TripAdvisor users rated this property 5 out of 5

Lovely smaller low-key resort with great customer service

578melissal (Mansfield, Texas) on Feb 02, 2025

I start my review by disclosing, I have been visited a lot of all-inclusive resorts over the last several decades. I truly enjoyed my first trip to Couples. Tower Isle resort is smaller sized but did not lack for things to do or eat. Let's start at the beginning Danielle at the front desk always had a smile and was oh so helpful. I loved how close everything was to the ocean; you could hear the ocean from almost every location throughout the property. The bar staff was top notch with special shout outs to Whitley, Devon, Deon, and Conrad. All the specialty restaurants were excellent, but Eight Rivers was over the top. Not to be forgotten the Veggie Bar during the day served bright, healthy, and cool food and drinks. The entertainment staff was ultra friendly and full of energy. My favorites were Cyril, Jada, and Shaquie. So many watersports' activities available and included even a catamaran cruise. Martin with watersport dept was extra helpful. Can't wait till I return next February.

TripAdvisor users rated this property 5 out of 5

Excellent Stay All Around

Crystal L on Feb 02, 2025

We had an excellent experience at Couples Tower Isle. The layout of the resort is easy to navigate and the sights are beautiful at the resort and at the Tower. The beach is clean, big, and there is lots of shade. The food and food service was amazing! There is always food available somewhere on the resort, and there are themed nights at the buffet offering a variety of flavours every night, with some form of live entertainment around 7 or 8pm. It’s nice to have the option of attending the sister resort minutes away for the day. We met so many great people (staff and guests), though we can’t name them all. On arrival we were greeted by Kirk, who helped us with our bags; he was so kind and laid back. We got a tour of the resort from Shani who is part of the entertainment team; she’s so sweet and has a great sense of humour. We spent a lot of time on the beach doing on-site activities. This resort has a variety of activities and excursions available to guests; some are free with your stay some cost, it depends on your booking package. We spent a lot of time with the entertainment team and the water-sport team; they are well-organized, their equipment is very clean, the staff always make you feel safe and comfortable, and they were always willing to join in on the fun — this added so much to our experience. They always make sure you are safe and happy, they got your back. Shout out to Cyril, Ronaldhino, Brittany, Shaquie, Jada, Jumaane, Dwight and many others for their great company, sense of humour and sportsmanship. They have scuba diving on-site; Capn’ Kurt is a great instructor. The housekeeping staff does a great job at keeping the rooms very clean. Make sure to keep any food you bring to your room sealed or refrigerate to prevent attracting insects - the kitchen staff was amazing for always wrapping our “to-go” food with plastic wrap. The rooms are big and the beds are very comfortable. The spa is clean and comfortable, and the staff was great. Our massages by Christine and Sharon were a great way to start and end our vacation. The resort offers a rewards program with great prices for return guests. We will certainly be returning to this wonderful resort, and recommend it to anyone!

TripAdvisor users rated this property 5 out of 5

Couples Tower Isle, Preserving the Legacy of Jamaican Hospitality

JT M (Gainesville Florida) on Jan 31, 2025

This was our first visit to Tower Isle, but it probably won’t be our last. We stayed at Couples Sans Souci a few years ago and found our experience there was an absolute pleasure. For this trip, when we were hunting for a destination, Tower Isle was a better value than Sans Souci and since we hadn’t been there, yet we booked it. We always use Club MoBay at MBJ airport, and the Couples airport lounge is right next door to the Club MoBay so that’s really convenient. The two-hour ride to the resort may test you but it is worth it. We had a great driver who visited with us from MBJ all the way to the resort. The Toyota minivan we rode in was in excellent condition and just by chance my wife and I were the only passengers, so it was easy to converse with our driver. This made the longish drive much more interesting. Upon arrival there were just a few guests checking in at the same time we were and there was no waiting. Before we knew it a bellman was showing us to our room. A quick stop at the restaurant and activities reservation desk and we had a solid agenda set for the catamaran cruise and dinner reservations at Eight Rivers and Bay Side. Our bellman escorted us to our room in building 4, number 4302. No surprises with the room and we were very happy with the awesome balcony view of the Party Pool with the Caribbean Sea beyond and Sapphire Island, the resorts Tower Isle, just off in the distance. We spent a lot of time enjoying this fantastic view. The room was everything we expected as we were well up on reviews of TI. However, we were not prepared for the endless condensate water that dripped and sometimes ran from the overhead A/C unit in the hallway ceiling of this room. We live in Florida, and we are well educated in the how and whys of air conditioning and this is not how A/C works. The quick solution was to place a towel under the A/C unit to soak up the water. The weather was mild therefore we didn’t have to run the A/C around the clock, so the situation was under control as long as the A/C was off. We talked to our housekeeper about this, and she assured us that “all the rooms do that.” Talking with other guests we found the situation to be abundant. With plenty of bathmats available we just ignored it and continued to enjoy our stay. However, everything in the hanging closet became damp, really, really damp. No worries, you are in Jamaica Mon, enjoy! So, we thoroughly enjoyed the food and the bar service. Plenty of popular liquors for your cocktails. All I really missed was a good brandy for after dinner, but I did acquire a taste for the Jamaican Brandy. The food was wonderful with plenty of choices and lots of Jamaican dishes to keep you healthy. Five course dinners are a true pleasure. Tablecloths, napkins, towels and sheets were all in excellent condition. Housekeeping was superb. Our room was kept spotless every day with turndown service nightly. All that was missing was towel art and a mint on the pillow. Drinking plenty of water is absolutely mandatory while drinking adult beverages in the sun all day. Instead of bottled water, the resort has purified water stations throughout where guests fill and refill their room’s carafe and curtesy water bottles. This eliminates the ecological problem that one time use water bottles cause but provides excellent, safe drinking water to all. Domestic cats abound with a small collection of parrots and parakeets on the garden side of building 4. Speaking of gardens, the nature walk was awesome as the property is loaded with plants and trees you may have never seen before. The majority of the staff are superb with a few duds here and there but that’s human. And speaking of human, the resort’s guests are great to be around. A simple ice breaker “Where are you from?” may lead to a wonderful new friendship for a week or a lifetime. As you have read in other reviews, there are plenty of return guests. This says volumes for the entire resort and its operations. We enjoyed the evening entertainment, classic Jamaican resort fare. Another reason we love Jamacia. The piano bar is great as we do enjoy a sing along. Water sports are alive and well. Plenty of SCUBA and snorkel trips. The glass bottom boat ride was filled with local waterfront info, but we didn’t see much on the reefs. However, the crew was excellent. The catamaran cruise was worth the effort. You take a short bus ride to the cruise port in Ocho where the cat is tied up. Lots of rum punch on board and friendly water sports staff to keep you entertained. All good things come to an end, and we dreaded leaving with the two-hour ride to MBJ facing us. Just by luck, once again, there was only my wife and me needing transport to the airport and our driver was a brilliant man named Rohan. With just the three of us in the car, we had a two-hour, thought-provoking conversation from start to finish. Rohan shared facts about Jamicia that we had not learned in all the trips we have taken to Jamaica over the past 20 years. With Tower Isle now on the list of Jamaican resorts we have stayed at, it is truly one that we will work on revisiting. True Jamaican hospitality because it is owned by true Jamaicans.

TripAdvisor users rated this property 5 out of 5

AMAZING place!!

Debra A on Jan 29, 2025

This was our 2nd visit! Deluxe Garden Room's still lovely! 12 nights was perfect! Shout-out to staff glass bottom Dwight, pontoon Paul, housekeeping Movita, Verandah Devon, bar Devon/Rashaun & Santana, AN bar Sanjay, Patio Shaneece & Tio, entertainment Jada & Shanti, lobby Byron, coffee Kasey & Stacey, scuba Kurt/Roger/Acme/Zeus & Andrew, guy in gift shop w/beard, & entertainment guy w/goggles, Sofia the hat, beads & crazy socks! CTI has become our home away from home. You could not want for anything. LOVE the history, housekeeping (!!), view from our balcony, staff, food, AN island, & private beach! Great seeing staff again + friends made from past trip. We'll be back Jan 2026!

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