Couples Sans Souci reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

5211 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Beautiful and relaxing!!!

Jeanne P (Florence, Mississippi) on Jun 08, 2024

Honest personal opinion…we are repeaters at CSS. The service, staff, facilities, grounds, food, etc. have always been EXCEPTIONAL! After reading some of the recent reviews we were worried. Could things really have changed that much in 18 months? The answer is a resounding NO. Our trip was perfection. Did we encounter a couple of bumps during our visit that were unexpected or not just as expected? Of course we did. The staff are just as human as we are and I know I screw up something somehow every single day. We, as visitors, get that. If there is a mix up or an issue, they do their level best to fix whatever happens. The staff is incredible at this resort and work their behinds off to not just satisfy everyone but to make their visit an experience to remember. And they do an amazing job at it. If you visit CSS and have a bad trip, I’d venture to say there isn’t anywhere in the world you’d find the “perfection” you are seeking. Lighten up. Enjoy the beauty. Get to know the amazing people who make up the family of staff. Only YOU and your reactions/ attitude can create a bad vacation here. If something truly and validly is concerning you, then talk to a member of staff or Pierre. They will bend over backwards to make it right. Getting on FB and blasting after the trip is not only petty but doesn’t make anyone aware IF there really is an issue that could be addressed and handled before anyone else encounters it. Rant over! ?? Now on to the greatest part. We stayed 6 nights and did a vow renewal on our 20th anniversary. Jodian did a fabulous job arranging our renewal everything was beautiful. I highly recommend utilizing this service. The venue was stunning, decorated perfectly, and she was attentive to each detail. Dane did a wonderful job of capturing this special time for us with his amazing photography. He joked with us and made us feel at ease. Our room was cleaned everyday by Jaqueline. She was super friendly and so sweet, never scolded us for our messy room, and went above and beyond by decorating our bed beautifully after our renewal. Ashley from entertainment kept us on our toes with her humor, excellent personality and overall friendship. Mickhugh is always a great entertainer, charismatic, and exceptional person overall. If you see him ask about T-shirts. This was our first time to meet Dylano. He is an absolute asset to the CSS family. He always has a ready smile and is ready to engage in some friendly banter. Ruth from the Spa gives amazing massages and even better is a truly kind, spiritual and caring woman. Even if you don’t do a massage, get to know her. She will make your day brighter. Shadeen tries her best to keep all the bartenders in line. She is a spitfire and will go out of her way to ensure you are having a great time. Lemar and Nicoy were also a joy to be around. They kept us entertained and laughing while we sat at the bars. Keyon, Kobe, and Jacob in the lobby are fabulous. When the ATM at the resort wasn’t working they made arrangements for us to be driven to an ATM in town and Jacob even walked with me to get some cash. These staff members are AMAZING. There are so many more that made our stay the best and I do wish I could remember everyone’s name to thank them here. Last but not least is Pierre. He is always around making sure everything is up to par and that everyone is having the best time possible. We actually got to have the honor of him sitting at our table during the repeater’s dinner and he was happy to answer questions and get feedback on the stay. If you haven’t been - BOOK NOW!! You will never regret it and make beautiful memories and friendships that will last a lifetime.

TripAdvisor users rated this property 5 out of 5

So relaxing

jean g (London, United Kingdom) on Jun 06, 2024

Stay for 12 days Was really beautiful and quite The beach was good If you want a relaxing holiday and be spoilt this is the place to come rooms where lovely The staff can’t do enough for you nothing was a problem The staff was always happy and Polite We loved the martina bar Entertainment was very good It was a true 5 star holiday

TripAdvisor users rated this property 5 out of 5

Romance abounds

LoriMikeS on May 28, 2024

If you are considering visiting Couples Sans Souci, GO! We just returned from a first time visit, and this is now one of our favorite resorts! With a romantic backdrop throughout the entire property, excellent service, food, accommodations, it makes the perfect destination for couples wanting a romantic getaway, or celebrating a birthday or Anniversay, as we were doing. Staff was friendly and your wish is their command. Spa service is out of this world, cannot recommend enough..couples massage in the "tree hut" over the water with sounds of the waves crashing on the rocks...more please!!! (Ask for Thelma, Amelia) Evening entertainment was good, drinks were always quickly replenished and we felt welcomed and appreciated for being there. As a travel agent I have sold this property on repeat, however, this was my first stay, and I cannot say enough!! Property is spotless too-with constant maintenance of the 35 acre property being done at all times.

TripAdvisor users rated this property 1 out of 5

Racism and prejudice in 2024

ramjam67 (New York City, New York) on May 25, 2024

Written 8:28 pm 5/25/2024. At this present moment I’m still at Hotel as a guest. today I made a reservation for dinner at the Cassanova restaurant on the property for 8 pm. I got there at 7:35 pm and was turned away. The hotel manager on duty told me I was in violation of the dress code. When I made the reservation no one told me about a dress code. At the same time there was a white couple also in violation of the dress code who wasn’t a guess at the hotel and was on a day pass was allowed to dine. The manager on duty (Maurice) told us we can sit outside if we want to dine. It’s currently raining in Ocho Rios. I feel I was discriminated against based on what we were told and the fact that they allowed non-guest to dine. They made a call to the hotel owner Lee Issa in front of me and my wife and he told them to allow the other couple to dine. Btw - I recorded the conversation! I didn’t think I would be discriminated against and treated in such a disrespectful way in my own country.

TripAdvisor users rated this property 5 out of 5

Absolutely amazing!

Tina C (Coventry, United Kingdom) on May 24, 2024

We’re back almost a week from what was an amazing holiday! I’m an honest reviewer and I cannot fault this hotel, we’ve been to many adults only in the caribbean and this is our absolute favourite ?? The minute you arrive you feel welcome and all of the staff want you to have a good time! The lobby staff, entertainment, housekeeping, the restaurant staff all fantastic ! Shout out to McCue and Shanea, what brilliant ambassadors for this hotel, our lovely housekeeper Tahaiti who left our room spotless every day! Loved the entertainment, just a bit disappointing for the entertainment team that people did seem to retire early but we did not! Piano bar was fab, I can’t say enough good things about this hotel! Other comments I’ve read about it being geared for the US I disagree with, we’re British and were treated just the same as any other guest, we will definitely return!

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