Wonderful resort for fitness loving folks. Mineral pool, spa and grotto. Well equipped gym with plenty of space and equipment. Many folks have returned to this resort over 20 times! The flora and fauna was outstanding too.
Sep 29, 2023
3rd time to a Couples resort and 2nd to Sans Souci. There is a reason we keep coming back. The staff is fantastic! The grounds are beautiful. Views are great wherever you are. We had a wonderful time and can't wait to go back.
(Westminster, United States)
Sep 29, 2023
This was the most amazing vacation that we have been on in our life. The amenities were breathtaking. We had an oceanview suite. The whole staff was so kind, helpful, and professional. This is an all inclusive vacation. Here are a few things that's included food, alcoholic and non-alcoholic, beach, glass boat tour, scuba diving, and snorkeling on-site and for free. It will be worth every penny. These are two people I looked forward to seeing everyday Andre (bartender) and the singing chef.
Sep 27, 2023
Ended up in G block which is the highest on the property. This really impacted our stay because both my wife and I have mobility issues. I requested one of the lower blocks two months earlier but was told at check in there were no rooms available there unless I wanted to upgrade! Seems odd because the resort seemed about 1/3 full.
About half the staff were really good but the other half seemed to be annoyed by our presence and our questions (first time visitors).
The food at the two restaurants that require reservations was good but the main restaurant was not good at all. I had Pasta Bolognese one night for dinner and it was the worst pasta dish I ever had anywhere in my life. The gentleman at the pasta bar didn't know what I meant by Pasta Bolognese despite it being on the menu! I told him it's just spaghetti with meat sauce. He wanted to know which vegetables I wanted in it and acted like I was an alien when I told him just spaghetti and meat sauce. The sauce had absolutely no flavoring and the pasta was definitely not cooked in salted water. They may try to make the sauce themselves but they would be much better of buying sauce.
In general, the food was way under seasoned. I had an omelette from room service that was cooked well but without any salt or pepper and none is provided. I also got fried eggs and watched them being cooked with no salt or pepper.
At the Bella Vista grill, I asked for a hot dog with sauerkraut, mustard and onions, which are all on the menu. When they brought it, they said they were out of sauerkraut so put mayonnaise instead!
There's no option for grab and go food despite breakfast being a buffet. All the restaurants require you to be seated.
The drinks are really weak, mostly mix. You can get a bottle of liquor in your room but it's tough to get the right mixers. We had trouble getting tonic water and were never able to get Ting, which is supposed to come with the room.
If you order a Pina Colada, they put a tiny amount of rum in the cup and you fill it with frozen mix at the machine. I'm fine with doing that but a twelve ounce drink needs more than a tablespoon of rum. My advice would be to bring some type of container that you can fill up with liquor from your room and bring it with you.
Neither my wife or I could tell we had been drinking after 2-3 drinks, Two drinks is normally plenty for us at any restaurant locally. The martini bar obviously has stronger drinks but it's pretty far up the hill from the main resort. Drinks like Gin and Tonic don't come with limes. Oddly enough, we did a trading spaces day with Tower Island and they do have limes at their bar. The bartender there was sweet enough to send us back with a cup of cut up limes.
Met some great people there and had a fun time but it's definitely not even close to being a 5 star experience. It could be much, much better with some changes. Staff should be re-allocated where it really makes a difference. One example is that all the restaurants have tablecloths but the pools are constantly running out of towels. If they got rid of tablecloths at Pallazini, I would think they could devote resources to beach towels. If they got rid of the turn down service, they could devote resources to stocking the mini bars with mixers or picking up our luggage at the end of our stay (which was scheduled but never happened) If they had self service coffee options, they could cook smaller portions at the buffet and have better food.
They also need some types of shelves or hooks in the shower and to invest in a newer TV system, which was out for 3 days during our 7 day stay, over two different occurrences.
Great get away!
Sep 27, 2023
This is a wonderful secluded spot to relax and rejuvenate.
The staff here are friendly and soooo helpful. Everyone you meet, from the front desk, to the entertainment team, to the cleaning staff, to the grounds keepers - all would greet you with a smile and a warm welcome.
We stayed on the beachside. This was the best option for us as my husband has some mobility issues. Anytime we needed to go up the mountain, they were eager to bring a van down and drive us up to avoid the long steep walk. Soooo helpuful!!!!!
The rooms were clean and extremely spacious. We were on the ground floor with a walk out and beautiful view of the beach.
The food was fabulous. Lots of options and the menus change often offering great variety.
Could always find a spot on the beach. We stay on the regular side and did not visit the au natural side, except for sunset time as it has the best views.