TripAdvisor Traveler Rating

Staff was all attentive, helpful, and kind. Valet was very organized and professional. Really liked the flavored water at the entrance that changed every day. Loved having easy access to laundry. Nice having a microwave and fridge in the room. The suite we stayed in was exceptional; best hotel room we’ve ever had for our family of five.

They have a rule where even if you handicap and you’re with a kid, your kid would not be able to sit in the hot tub even though he was nine years old unless my feet were in I offered to sit close in a chair they offered me the ground…. And they were very rude.

They were always super friendly, we came In very late and they helped set up a crib I had rented because I didn't want to use a pack n play. Anything we needed they helped with. 10min or less walk from Disneyland, so many walkable food choices. 8min drive to Downtown Disney. Water park was so fun for our child! Rooms were spacious and clean. Daughter threw up in car and they have laundry machines you can use! They thought of everything. Will definitely be staying here again!

This is one the best full service hotel in Anaheim. The staff is phenomenal. Highly recommend for either families with children - the bunk beds are awesome. They recognize and treat titanium elites at check-in. We’ve stayed here since the very first week they opened and many times since. The only criticisms are - the temperature cannot be set below 68. With a room facing the sun it can get warm. But they will provide a fan if requested. There were a few maintenance issues - which were promptly addressed. We will stay her again. Btw firework views are excellent.

Appalling Discrimination Toward My Autistic Child – Avoid This Hotel If You Value Inclusion I stayed at Courtyard Anaheim Theater Park Entrance from May 10 to 11, 2025, and what was supposed to be a fun family trip turned into a profoundly discriminatory and hurtful experience—all because my 7-year-old son is autistic. From the moment we entered the water park area, my son was targeted by staff. He was yelled at repeatedly, referred to impersonally as “Hey,” and treated with zero patience or understanding, even after we clearly and repeatedly told them his name. Staff singled him out before we had even entered the water slide area—shouting at him for being excited. My son is not aggressive. He’s energetic and joyful, as any child would be at a water park. I was by his side the entire time, managing his behavior. Despite that, he was harassed while dozens of other children ran around, climbed slides the wrong way, jumped into hot tubs unsupervised, and outright ignored the posted rules—with no consequence. But staff only enforced rules on my son. He was stalked around the park and constantly corrected, while others were completely ignored. When I brought this up, the staff member admitted to having no training in working with children with disabilities. I spoke with a manager , who claimed to be a parent of autistic children himself. Yet afterward, he and the staff member became openly passive-aggressive, smirking and doubling down on their surveillance of my son. When I pointed out the clear discriminatory treatment, they laughed at us. Let that sink in. I began recording these interactions. The footage shows an unmistakable pattern: rules selectively enforced only on my child, while others were free to behave however they wanted. This resort may appear family-friendly on the surface, but it is grossly unprepared to support or even respect neurodiverse children. The staff lacks basic training, compassion, and professionalism. This experience was not just upsetting—it was traumatizing for our family. If you are a parent of a child with autism or any disability, please think twice before booking here. Until Marriott takes serious steps to educate their staff and enforce anti-discrimination standards, this location should not be considered safe for families like mine.