Walt Disney World Swan Resort reviews
1411 TripAdvisor reviews
STAY AWAY - BED BUGS Hidden fees, dishonest management, ABSOLUTE NIGHTMARE
Elena C on Feb 05, 2025
We stayed in this resort last weekend and our bed was ABSOLUTELY INFESTED with bed bugs. When I contacted management they said they'd send cleaning staff THE NEXT DAY to change our sheets. And then when we checked out we were charged $200 in hidden resort fees (100/day!!!! we were told 40/day on check in!!!) and an EXTRA 40$ was charged because WE USED THE POOL after check out - that's right, we paid a $100 resort fee daily (not disclosed on the website) and then after we checked out, used the pool, I told the front desk staff on our way out to say THANK YOU and they said oh we have to charge you a $40 GUEST FEE for using the pool until NOON the DAY YOU CHECK OUT! (we checked out at 11a! used the pool for one hour!). And then we were also charged $40 in parking fees EVEN THOUGH WE DIDNT HAVE A CAR and ubered to the hotel from the airport. Please just stay somewhere else. No wonder Disney wants nothing to do with them.
Great if you love smoking pot
Jason B on Feb 03, 2025
Horrible. Smell of pot was overwhelming. Instead of removing the persons smoking from the property they made me pack all my stuff up at 11:00 and move rooms. When I say the smell was horrible think burning eyes, barely able to breathe because of allergies, clothes smelled like pot. If you have young children you’d have to explain why everything smells and why people are yelling on the balcony underneath you while they’re high. This is every single time I come to this hotel. No offer of any sort of compensation either. I’m a lifetime platinum member and this is absolutely one of the worst properties. Spend the money and stay somewhere better that doesn’t expose your kids to tons of pot smoking and idiots. Terrible.
Excellent Service!
BethMartineau (Fitchburg, Massachusetts) on Jan 29, 2025
The Swan is one of my favorite Disney hotels. The location is fabulous, the pool is great, and you get the deluxe benefits at a much lower price. Despite booking on Marriott points, Jessica at the front desk was able to upgrade us to a deluxe corner room with resort views. The hotel was pretty quiet, but the upgrade was still unexpected and much appreciated. Thank you, Jessica!
Great location, unsleepable rooms.
TiMazing on Jan 28, 2025
We've stayed at Swan many times over the years but likely won't be returning. They have replaced their thermostats with eco thermostats - which means the AC in the room will turn off after 30 minutes of no motion. We weren't able to sleep at night with the temperature in the room, and we sure weren't about to get up every thirty minutes to move around the room just to get the AC to run.
Great for a girls trip
AnastasiaL2P (Noblesville, Indiana) on Jan 26, 2025
Stayed at the Swan for a long weekend on a girls trip. We liked the smaller size of the hotel. The location is wonderful - right by the boardwalk and Epcot, as well as the skyline transportation. It was cold the weekend we were there so we didn’t get to enjoy the pool. The restaurants are nice and the work out room is good for a hotel gym. We really enjoyed our stay.