TripAdvisor Traveler Rating

Went for a short staycation. Was greeted promptly by Alana who kindly offered me a nice upgrade for my Marriott Elite status. Very nice! My stay was mostly good. They changed the pillows - to those new ones that are super firm - they are horrible. I did not sleep well at all the first night. I have Westin non feather pillows at my bed at home - these new firm ones are just bad bad bad. I hope they fix that before my next stay! Breakfast at the Garden Grove was very nice. We had Keisha as our server every morning - she is top notch. Hot tubs in the pool area were hot - not just warm like some hotels. The pool bar/food was clearly understaffed in the afternoons. I went to mobile order something and it said it would be an hour - and the pool chairs were only about half full. Was glad I had brought a water from the room. Before about 1-2 it was fine or you could walk up to the bar and be served quickly. Housekeeping was pretty good this trip, but the second day they didn't come to clean the room until almost 4, and we were showering for dinner by then so declined. Not sure why since we saw them in the hall starting before 9. But the housekeeping we GOT the other day was excellent in terms of attention to detail. Overall I did have a nice stay and will definitely be back. Thanks Swan and Dolphin!

Incredibly poor experience while here for a conference. Was located in the east tower of the Swan Resort. Apparently they had construction (unannounced) going on and the drilling/hammering was from 9am-5pm. When guest services were told, they apologized but offered no recourse and said there was no way to rectify the situation. There was no room to move to and I was told to “deal with it”. The wi-fi connection was unusable, often disconnecting or not providing any data at all. I placed two tickets with the I.T. Department and their answer was that there must be an issue with my devices (apple products). I spent so much of my time here gritting my teeth from the noise and stress of having a normal hotel stay experience that it was an unproductive weekend. I can not with good conscience suggest this resort to anyone.

It is a Disney property, so it is nice. When checking in they only had 2 people working the front counter with a long line. Make sure you ask for a nice view when checking in. We got a room with a nice view, but our friends got stuck looking at a roof. It is convenient that it is close to the Disney parks with the transportation they provide. Everything is overpriced but that is what you get when you stay at anything that has the Disney name on it.

Not Disney quality. We did not have phone service or working safe for 2 days despite being told multiple times the ticket was closed out. We were told we would receive daily housekeeping with linen change every 3rd day. We had absolutely no housekeeping for 2 days in a row. Had to ask for extra towels and toilet paper. Metal pieces falling off of shower wand. Staff was always nice but never efficient. Rooms need updating.

This hotel is well located to access Epcot and Hollywood Studios. Rooms are average size and comfortable. However, you can tell they haven’t been refreshed in years. Noticeable lack of working USB plugs was annoying considering flute amount of charging needs in 2024. Bed isn’t the usual comfy bed for a Westin and the pillows are “harder” than usual. The hotel is very “fragrant”. Not sure if it’s the carpet cleaning or other products they use but if you have any scent sensitivity, you will probably notice it. It seems to be stronger in the morning and wears off during the day. The other annoying negative is the high resort fee and parking fee with this hotel. It’s definitely noticeable on your final bill. Staff is lovely and the front desk is a well run machine.