TripAdvisor Traveler Rating

What a beautiful hotel. Great location in Ottawa. Room was clean and nice. Bathroom updated. Food very good. The staff were excellent. Very friendly, professional with excellent customer service. Love the decor. Classic. We would stay again. Very pleased.

Palace look, Good Hotel, good clean rooms. No extras in washroom like razor, shower caps, tooth brush, etc. Superb coffee machine in room, Atmosphere controller good in room. Take front view rooms Take higher floors Breakfast is ok, its the same food daily, Breakfast range is small not like a 5 star hotel.

The entirety of my stay was great as it is always when staying at Fairmont hotels. Clean room, prompt service, friendly staff..... However, I felt obligated to specifically point out the outstanding service I recieved from one of your telephone operators named Karim. I had the pleasure of speaking with Karim on three different occasions. On each one of these occasions, Karim was so very pleasant, professional, helpfull, polite and accommodating in every way. I must say that Karim absolutely represents what Fairmont is all about. Thank you, Jennifer

LOCATION AND BUILDING Nice heritage building hotel. Great location. Unfortunately, I did not see anything that much luxurious about the hotel. I would give the building and location a 10/10 SERVICE The service was perhaps the most luxurious thing about the hotel. The desk staff, concierge and doormen were fabulous. I would give the staff a 10/10 ROOMS -The Le Labo - Rose 31 soaps were great. I enjoyed the toiletries but the rooms themselves were not luxurious. They were simply standard hotel fare. - The Exhaust fan in the bathroom appeared overwhelmed so the mirrors were foggy each and every morning after a shower. That was inconvenient. -The comforter was great especially because they had the Canadian flag tag. ( Made in Canada). -Not sure why there was no coffee ( center) table in the living area. -There was also no luggage rack in the room. - WIFI was spotty at best. I had to log in quite a few times even while in the room. That was frustrating - Checkout options were unnecessarily complicated. I had to text the front desk who checked out for me. I wouldn't have minded being able to see my charges on the TV screen or an invoice slipped under my door on the morning of checkout. I would give the rooms a 5/10. MEALS Room service options options were standard. For the price of the rooms and the price of the breakfast buffet... ($39.00).. you would think the hotel would be able to offer a complimentary breakfast. (Less pricey hotels offer a complimentary breakfast especially when the breakfast menu at the Fairmont was pretty much lackluster). The sausages were overcooked and hard each and every time. The bacon was largely dry and overcooked and the Eggs Benedict Hollandaise sauce was not particularly tasty. I would give the food 3/10 ??? Would I return...Quite possibly but I would like to stay at the Westin next door and make that future decision. Thanks

Amazing room in a lovely city, let down by its total lack of water pressure. Five hotels in three weeks, this was the best sleep we had. The bed was SO comfortable and despite being in the city centre, it's quiet at night. We would have loved it had the shower not felt like being dribbled on.