TripAdvisor Traveler Rating

It’s the small , thoughtful touches that keep us coming back. David Struthers, director of the Gold Floor , and his team know how to truly create a warm welcome . This visit was a last minute treat for my mom- and i cannot thank you enough for the gorgeous suite- but- more importantly for your warmth. A special thank you to Angela… always a pleasure to see you. merci! a bientôt!

Disappointing stay. Checkin was lengthy (+45 mintes), with many issues with "their system". No on site parking and valet unavailable for family arriving later in the day. Rooms were fine. Wifi never worked for most of us. Waited 45 minutes for a table at the bar. Never seated, as we had an off site dinner reservation. Desk staff poorly responsive to late night request for towels (I think I woke them up--at 11pm!). Sunday morning room service took forever. Check out was also lengthy (online unavailable). It's a great location for visiting Ottawa, but I would look for other options. I would not go back.

We love this iconic, historic hotel and stay once a year as a way to immerse ourselves in Canadian culture. It's worth touring the hallways on the first floor to take in its photographic history and the role the hotel played in the evolution of Canada. Also there are some fabulous Josef Karsh photographs of dignitaries who have stayed at CL including that of Winston Churchill, which was famously stolen, found in Italy and recently returned to the hotel. We always request a room facing the parliament buildings, for excellent views of the Peace Tower and Eastern Block. There's something very Canadian about waking up to views of that neo-gothic architecture after driving through the snow covered, granite-sided highways leading into Ottawa from the south. The hotel is within walking distance of the National Gallery, Canadian Mint and other museums as well as Byward Market. And the largest skateway in the world begins at the doorstep of the CL and winds for 7 kms. Skating on the canal was one of my favourite parts of our weekend. There were some negatives however this year. The hotel appears a bit tired with the front doors covered in salt and dirt from high volumes of visitors and the lovely, ornate circular stairwells are in need of repair above the second floor. But the biggest disappointment this time was related to food service. We couldn't get a reservation for breakfast for the next morning so we ordered room service. There was no printed menu in the room or QR code to scan so we tried the hotel website but were told the menu items we chose were not from the menu they were using. Then we were told breakfast would take up to 1 hour to be delivered. After 1hr 15 min we were told it would be another half hour, at which point we cancelled our order, checked out of the hotel and had to hunt for breakfast elsewhere. When we mentioned the problem to the front desk at checkout, staff look inexperienced, bewildered and did nothing to respond. In summary, the hotel is iconic and worth visiting but until the food service situation is sorted out, be warned, staying overnight can easily involve being without food unless you leave the hotel.

I live in Ottawa and frequently go to conferences at the Chateau, so I wanted to see what the rooms were like. The stay here was excellent and shows why this has always been Ottawa's premiere hotel. The grandeur of the lobby has no match, but my question was whether the rooms would be up-to-date and keeping up with the times. The features of the room were excellent and modern, and seamlessly blended in with the hotel's historic nature. I liked the setup of the spacious bathroom and its amenities, much better than a lot of hotels where that spaces feels cramped or cheap. The bed was also very comfortable, the blinds were easy to draw down. The room layout was rectangular but it was easy to rotate the TV to get a good view. I also liked the desk and chair space next to the window. The room had an overall cozy feel.

During a recent visit to Ottawa, we stayed at the Fairmont Chateau Laurier. Our stay was great. The hotel is what you expect in a Fairmont. Convenient to the Byward Market area and of course, the Rideau Canal. The staff is friendly. The service is great. The rooms are big and comfortable.