A small room with a particularly small bathroom with a pink stain in the tub. Overall an underwhelming experience. Excellent location near the Byward Market and Elgin Street. The bed mattress was comfortable.
Overall a great stay BUT....
Jul 22, 2021
We had a short stay at this wonderful location and we got a very spacious and comfortable Signature room overlooking the Parliament and the Terrase. Check in was fast and friendly, parking available right on site very convenient but may be on the expensive side compared to other parking lots in Ottawa ($40). We loved our dinner @ La Terrase, wonderful sunset! Repeat breakfast on the Terrase, morning was busy and we didn't get a nice table (in spite of having a reservation so beware that on a weekday, it is busy until 10 so no warranty of a nice table). Service was great tho. Food, I preferred dinner by much. For breakfast, food arrived a bit cold and just nothing comparable to what what we remember from breakfast at Wilfrid's (the hotel regular restaurant). Now...Why not 5 stars? The housekeeping lady: She knocked at our door at around 8:45 AM - we had just returned from an early work and were cleaning up: "When are you leaving?" - My answer: At what time is check-out, "at noon", ok, then we will be out of here at 11:30, thank you. Strange but fair enough, she was on a mission. THEN we come back from breakfast at around 10:45 - Again, same lady, knock knock.... I opened the door for her to say, "Oh you are still here?" - Sorry but it is 10:45 and you need to stop doing this - " I need to clean" - SO, I guess she is super driven and results oriented ;) but not so cool when you are in the shower or brushing you teeth and well... not really acceptable in Fairmont, is it? Anyway, bet you she cleans like a storm and leaves the rooms clean and fresh and wonderful as we received ours but she may need to calm down a bit on rushing people out. Best!
Excellent customer service and Awesome Hotel
Jul 21, 2021
My friend and I arrived early but they let us check in early without any charge. Front desk guy was very helpful and so was the guy at the concierge.
We loved our very huge and spacious room overlooking the tower of the Parliament hill. The room was very elegant and cozy. Unfortunately restaurants are close for in door dining due to covid and patio restaurant was so busy we can't make reservation. The pool was also closed.
We enjoyed our walked in the park just behind the hotel and the visit to the Parliament hill.
Over all, It was an awesome experienced.
I definitely comeback here with my husband and I fully recommend to friends and relatives and to everyone.
(Cheshire, United Kingdom)
Jul 19, 2021
My husband and I stayed for our third wedding anniversary. The staff were so friendly and congratulatory towards us - even upgrading our room to a nicer view! The amenities were nice, although cleanliness wasn't perfect, as we found a ball of hair in our shower. Other than that, staying at the Chateau with the beautiful architecture is unmatched.
We love Chateau Laurier!
Jul 17, 2021
We appreciate hotel staff working hard to keep everyone safe and happy during the pandemic.
La Terrasse is always enjoyable with good food, pleasant staff and incredible ambiance and views. Gold rooms are beautiful and worth the upgrade.
You can’t beat the location - in the heart of the city, steps away from the Byward Market, Elgin Street, Rideau Centre, the Rideau Canal, the Ottawa River, and Parliament Hill.
I have stayed here many times and I believe this may be the best experience yet.