Fairmont Chateau Laurier reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

4164 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Beautiful Historic Hotel

W6445ADjoanned on Oct 15, 2021

We had a wonderful one week stay at the Fairmont Chateau Laurier. The staff were amazing. Everyone from the people at the front desk, to the servers on the patio were so attentive. I want to particularly give many thanks to the woman who attended to our room every day. She was so great at her job, we felt very looked after by her, bringing us extra face cloths, water, Fairmont slippers..... she was so friendly and so accommodating. I believe her name is Wan Lan? Oh, and the food and the cocktails at the Fairmont are fantastic. We hope to be back some day.

TripAdvisor users rated this property 1 out of 5

Really gone downhill

L7328LXpaulz on Oct 15, 2021

This has a five star location but three star room and service. The rooms were dirty, the tiles in the bathroom were broken, the rugs were torn and stained and the furniture and we’re terrible and outdated. Great location and Ive stayed here dozens of times but no more. Sorry

TripAdvisor users rated this property 3 out of 5

Beware

GMforever (Montreal) on Oct 14, 2021

Fairmont Chateau Laurier is one of the grand dames of hotels. However, for a Fairmont , a few things were left to be desired, with the information not communicated beforehand. Traffic and parking problems downtown Ottawa are not new. While Rideau Street has reopened, Colonel Bye was closed at time of our visit. We finally managed to enter the hotel driveway just in time to get stuck behind many other cars, then to learn that there was no parking available at the hotel, no valet parking and left to our own devices to figure out where to go. The only recommendation given to us was the Rideau Centre Shopping Center, not a great idea mid afternoon on a Saturday. We managed to extirpate our car from the driveway and knowing Ottawa ended up at the National Art Center underground parking, which is easy to get in and out. Back by foot to the hotel with our suitcases ...The room was superb, with great view and Chateau Laurier is spectacular. Take the time to look at all the historic photos. Fun fact, a few day before I watched a TV movie that has been filmed there. Breakfast. We were advised that we needed reservations even as hotel guests for breakfast. There is no Continental type breakast among the complete breakfast offering, only as sides. You can have steak however... So we ended up packing and left ... So if you have to go, ask when you do your reservation where you can park and where and when you can eat. It was not my first visit at Chateau Laurier or in a Fairmont Hotel I won't go back.

TripAdvisor users rated this property 4 out of 5

Great stay

TheRealMelBeee on Oct 12, 2021

The room was spacious, comfortable, well decorated and the view was great ! Staff in the upper floor was friendly and helpful. We had a great time. The hotel architecture really is beautiful. It is located in the perfect spot. For the parking, don't bother going in the hotel's parking, go park directly at the Art Center across the street. It's a 5 min walk only.

TripAdvisor users rated this property 4 out of 5

Great Downton spot and nice accommodations

10sAce52 (canada) on Oct 11, 2021

The stay was very nice and I'd like to give a shout out, to our housekeeper Natalie! Great service . Very close to many dining establishments. Excellent walking access to the beautiful grounds and great views of the canals.

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