Fairmont Chateau Laurier reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.4
  • Location 4.9
  • Rooms 4.0
  • Service 4.3
  • Value 3.8

4796 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Fairmont Château Laurier. Not cheap, but worth it!

ivorp471 (Ontario, Canada) on Dec 16, 2025

My wife and I stayed at the famous Fairmont Château Laurier this past week-end. Here is a quick review. Beautiful, classic hotel in the heart of Ottawa. Great lobby with the CN Rail Castle Express, a model train display by CN Rail. Beautiful decor, with many paintings and classic, antique furniture. Very clean. We didn't eat there, but have no doubt the food would have been excellent. Great bar (Zoey's). Great location, walking distance from Parliament Hill. We stayed in a room with a comfortable King-sized bed ($400 Cdn), no complaints. Clean, modern bathroom, but no tooth paste (bring your own). Not cheap, especially if you drink the beverages in the mini-fridge (bring your own) but it's really worth staying there at least once in your life.

TripAdvisor users rated this property 1 out of 5

Thanks for ruining date night

Nomad19909519794 on Dec 04, 2025

Thanks for ruining date night. For over 20 years, we have treated ourselves to a night at the Chateau Laurier after our corporate event. We look forward to coming downtown close to Christmas to visit the Market and shop at the Rideau Centre. You can imagine our surprise when we entered the room to find two double beds instead of the king size we requested. Your rooms are not cheap; I paid $400 for a king size bed and received doubles. Needless to say, they are too small to fit two. I called the front desk and received unsympathetic lip service from your staff, who insisted there was nothing they could do - they could care less. We tried not to let this ruin our evening, but it definitely put a damper on it. No problem, never again. Next year we will Uber home and spend our money locally.

TripAdvisor users rated this property 4 out of 5

Fairmont - Chateau Laurier (Gold Level)

JazzyButtons (Brantford, Canada) on Nov 14, 2025

We decided to stay in Ontario and visit Ottawa. We had chosen the gold level accommodation and were upgraded to a larger room the Parliament Suite which was very spacious. We could view the Ottawa River, Parliament Hill and Hull, Quebec. We enjoyed the gold level lounge which we had the breakfast and evening canapés.

TripAdvisor users rated this property 5 out of 5

Fairmont Chateau Laurier Tour

The H on Oct 28, 2025

The tour was fabulous! Very interesting and informative. A beautiful and historical piece of architecture!!! The tour guide Emily however, needs to reconsider her attire (wore nylons/tights on an extremely hot day). She was constantly pulling, prodding and poking at herself. It was in poor taste and very distracting for myself as a guest.

TripAdvisor users rated this property 1 out of 5

Bedbugs in my room and cockroaches in my food.

Michael C on Oct 22, 2025

Title says it all. I checked out at 1am in the first night of my 3 night reservation. The room I was staying in was tiny and dingy with cobwebs hanging from the ceiling. In the middle of night, I turned on a light and saw beetle like creatures emerge from the crown molding. I packed my bags as quickly as I could and left. I returned to the hotel for a business conference a day later, and found a live cockroach on my breakfast plate.

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