Fairmont Chateau Laurier reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

4619 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Horrible experience!!!

Fadwa M on Jul 20, 2024

Ohhhh my gosh , I reserved in the gold one and was expecting the service and the room to be great .Butt soooo disappointing! Service was bad ( no one in the counter (4 th floor) ) the room was sooooo smelly, the sheets of the bed were dirty and the carpet full of dust that I couldn’t stop sneezing ?? .horrible smell in the room . Drop off valet person was not that pleasant . No help was offered ! . It’s extremely dirty, so many repairs need done. I would definitely not recommend it!! And this will be our last time here !!!

TripAdvisor users rated this property 1 out of 5

Bad Stay

Ed D (Toronto, Canada) on Jul 20, 2024

Bad customer service and staff Everything is old outdated hotel and smells bad Bad old stinky mold matters (BE CAREFUL

TripAdvisor users rated this property 5 out of 5

Location, ambience, and charm

Craig H (Lowell, Massachusetts) on Jul 18, 2024

The valet and housekeeping service was outstanding. Check in and out was excellent too. Lots of construction within the hotel limited dining options and sometimes broke the spell. Would definitely come back to give them another chance at a 10.

TripAdvisor users rated this property 1 out of 5

Worst experience ever!

Rita_C62 (Niagara-on-the-Lake, Canada) on Jul 18, 2024

It was a nightmare of a holiday. We had planned a family gathering in the famous Chateau Laurier only to be extremely disappointed. Very long line up to check in with only 1 person on staff. Our experience got worse on our first nite there. Our bathtub filled with feces from the room above us. The smell was atrocious. We called maintenance right away because it was at the point of overflowing. My sister was staying in the room next to us and trying to enjoy a bath when she noticed the water levels rising. She got out right away. There was a back up in her drain too. They move us to another room and the air conditioning didn’t work. Maintenance came in and finally got it somewhat resolved by 1 in the morning. On our second nite there the AC stopped working again but I was so tired of the whole negative experience that I just wanted to leave. This is definitely not one of the typical Fairmont hotels. I will never go back.

TripAdvisor users rated this property 3 out of 5

Great place, but really needs a big refresh, not worth the price

Lionelschreiber on Jul 18, 2024

Historic place and well located next to parliament, museums and center. Staff also very nice and helpful. Rooms in really bad condition (bathroom, carpet, interior etc). The rooms, the pool etc would urgently needs a big refresh, not worth the price.

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