TripAdvisor Traveler Rating

The location is central to parliament, the National Arts Centre, the canal, Byward Market, the Rideau/Rogers Centres. We were there for business meeting and the food served at the meetings was fresh and tasty. While the housekeeping and food staff were responsive, the wonderful customer service that was a hallmark of Fairmont hotels has diminished. I found a quarter and a bottle cap on the floor in my room. The individual who checked me in left me in a pre-assigned room in the east wing on the street despite my letting him know I had issues with noise. Good thing I travel with a sleep mask as the blinds did not block out the light from a street lamp just outside the room. I asked at the front desk if the issue with the blind could be addressed. It was not, and there was no follow up then or since despite mentioning it again at checkout with a request to be contacted by email. My room, despite the blind, was attractive and comfortable but the desk chair was cracked. I appreciate the Fairmont touch of a proper kettle in the room, with quality tea. There is also a coffee maker that apparently makes good coffee. The fitness centre is crowded with plenty of equipment, but strangely is carpeted and that needs to be replaced. The pool is 18M and a pleasant temperature for lane swim. In general, the hotel is in need of a refresh. Based on the room rate versus some of the competition I would not choose to stay here.

We spent 2 nights for New Year’s Eve there!! It is not worth the hype at all!! Pros: -Christmas decoration -Location -Taste and quality of food Cons: -You pay $70/day for Valet parking to only find out your car will get parked outside -Tried to order room service at 5pm and was told they ran out of pizza! Not a Fairmont response you would expect -Room is outdated and small. Furniture is worn out. Mattress is uncomfortable and lumpy -We were constantly freezing in the room and public areas -We wanted to go to the indoor pool but the water was too cold For the price you are paying stay somewhere else like the Westin across the street You can always just visit the hotel inside and no need to stay there.

Excelent location, old world charm, rooms spacious comfortable and clean, exceptional staff, all friendly and wanting to help. Large wide corridoors and surprisingly quiet

We stayed 2 nights for a wedding. We experienced long waits for service and especially valet parking. The overall customer service experience was poor, given the cost and reputation of this hotel.

Travelled for a midweek getaway. We upgraded to the Gold floor (4th) which was totally worth it. The view from the room was great, there was a nice lounge area with complimentary breakfast snacks, games and decent coffee. Attentive staff, always asking if we needed anything. The room was large, beds comfy, the linen was top notch. Very little outside noise heard from inside the room. We could walk to everything we wanted to see. Valet parking was quick both in and out. We enjoyed afternoon tea.