TripAdvisor Traveler Rating

Great experience with the staff here everyone is very friendly here. Ismael was very friendly and was great with customer service, including with Angel, Cristian, and Josue. Jorge was very friendly and helped us with everything that we needed at the front desk!

Southwest vacation is great service. Perfect location and balcony view. Extraspecial time spent in Puerta Vallarta Mexico.i loved it. The room and balcony was very nice location. White horses on the beach. Spa on the beach Extraspecial. Awesome time guys.

There were 4 jackhammers going during the day while we were there. Made for a very loud and long day trying to take a siesta.

The hotel is ok, definitely needs a makeover. Staff is friendly and helpful. The first person to greet us was Cristian and has such a postitive vibe, helpful and friendly! He gave great recommendations for local eats and we even waited for him to say goodbye before we checked out!

Jonathan checked us in. He did not acknowledge our Hyatt status. He assigned us to room 1132 in the condo building where the Airbnb’s and VRBO’s are. It wasn’t hard to figure out since our neighbor’s rooms had personalized door numbers and welcome tiles (“George’s Place”) with their own different locks and entry systems. The bellman confirmed that the renovated rooms are in the hotel building, closer to the pool, lobby and restaurants and opposite the condo building. The room is huge with a king bed + couch and 2 chairs in the balcony with a view of the beach. The mini fridge is filled with beer, soda and bottled water. There are 2 robes, a safe, 2 sinks and a hair dryer. The shower pressure is great! After dinner at DaMario’s and a quick visit to the Karaoke area, we returned to the room where we immediately noticed the air conditioner wasn’t working and mosquitoes were present. We called front desk to complain about the warm air. A technician came up to confirm there is no freon and no cold air. We also had the tech touch the bed to confirm that there is sand under the pillow. Sand!!!! On the top sheet.under.the.pillow! We were moved to room 1142 on the same floor, same layout, same bad AC quality but this time we were given an electric fan. The front door is a security nightmare as there is an alarming gap between the door casing and the actual door when closed (picture is attached below). Crowbar alert? And free entry for insects & mosquitoes! The 4 restaurants are very busy and the buffet line is loooong. This property sells day passes for $85/day per adult and $50 per kid. Hmmm this could maybe explain why it’s so crowded and difficult to find pool chairs and good service? The location is good though: it is 10 mins from the airport, 5 mins to the marina and 20 mins to Zona Romantica. It is next to La Isla mall and there are restaurants right outside the main gate. The only employee who stood out was Alessandra in the concierge desk who gave me good information on the nearest massage/spa and was cheerful and friendly and enjoyed practicing her English with us. The stay wasn’t a complete waste because it helped me fill my Hyatt bingo card. Will I return? Definitely not. I don’t see us recommending this property to any of our friends either. Honestly I really can’t believe this is operating under the Hyatt flag (insert shrug emoji here).