TripAdvisor Traveler Rating

Thank you for the team at Sunscape for outstanding service. Some of these include: Valeria (concierge) Monica (member service executive) Carla (UVC lounge) Juan (supervisor), Mario (restaurant), Omar (bartender). Very attentive, friendly and welcoming. The resort needs a refresh but enjoyed how small it was. The only thumbs down was no space on the beach loungers. We got up at 6:00 am and somehow the chairs all had towels on them (and the resort requires you to hand in your towel before bed?).

The entire staff was friendly and helpful! Grounds are well kept. Food was excellent with great variety! Look for Miguel Angel in the Buffet Area, he anticipates your needs before you think to ask! Fun poolside events in the afternoon! Many food options/restaurants to choose from!

We stayed at Sunscape in Puerto Vallarta from January 22nd to the 28th. Our room was large and very clean. All the rooms have full or partial ocean views. Room service was excellent. The property is very safe, they are certain to know who comes and goes. I find that very reassuring. The food here has a wide variety of choices, there is something for everyone's taste. Jennifer is a hostess and she makes an extra effort to get to know your name. She has a wonderful smile and sence of humour. If you have any questions, do not hesitate to contact Rogelio Robles at the concierge desk. He provides great service and went beyond our expectations in finding shops we were interested in and telling us of local information. This is a family resort, so expect young families with children enjoying their holidays. The location is not far from the Malicon, only a $5.00 taxi ride or even less by bus. There is no end to the beach, we find people out doing their daily walks early in the morning before it gets hot. They try to entertain people of all ages, activities for children, movies and shows for little kids, teen age activities and nightly entertainment by the pool. A big thank you to all of the Sunscape staff for making our stay a memorable one. Adrian and Lynn

Stayed at the resort from January 16-30. Had a Sunsational experience. Check in staff, Eva and Carlos were very helpful with all of our requests, our housekeeper Janeth was great, the room was always clean and everything changed out as expected. The restaurant staff were fantastic,, Erika, Sergio, Jenny, Beatriz, Eduardo, Miquel, Paulina, Aylmer, Karina to name a few. Service was great at the main buffet and the other restaurants. Miquel, the beach bar waiter was great, didnt get many orders from us but was always checking to see if we needed anything. If you invest in your staff and their ability to make the guest experience great then you will get a great return on that investment as your guests will benefit from that investment. Definitely plan on returning in the future, so close to the Marina and the Malecon. This was our first trip into Mexico and we had a fantastic two weeks.

This resort has bad food, no wifi in rooms, bed bugs, the room safe didn't work and it was difficult to get hot water in room. The hotel doesn't have a business center and the machines in the gym didn't work. The Front Desk Manager, Raul Salazar, refuses to give refund for early check out even though the concierge promised us refund. This hotel is under the Hyatt umbrella of resorts - Hyatt needs to seriously consider dropping Sunscape to save their reputation. Don't waste your money at this place.