Sunscape Puerto Vallarta Resort & Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 4.0

5741 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Below average Puerto Vallarta Resort

G R (Los Angeles, California) on Sep 29, 2023

My wife and I stayed 5 night at the Sunscape and have never experienced a stay like this in PV at a All Inclusive Resort. We have stayed in close to 20 different Resorts in PV over the years and we will never return to the Sunscape. Pictures listed in Expedia are not what you get. The good. The beach view from the room was great top floor with large terrace. The Bad. The Room. The pictures Sunscape Resort post on Expedia showing room and furniture are not what we got. Outdoor furniture was old and dirty. The walls on the Terrance had black mold and was crumbling and deteriorating along with roof shingles. Not what you expect on the PV beach front. Room had a desk with no chair. The room did not have hot water, I was told to run cold and hot water for a few minutes then shut cold water to get hot water. The shower door was off the hinges. This Resort sells Day passes to people to use the Resort that are not staying in any of the rooms. We found out the hard way from 8am to 6pm you will have to wait in long lines to eat at the restaurant or buffet due to the over flow of guests from day passes. This also made it hard for the food and bar Staff which most looked stressed and overworked due to being under staffed. Was never able to get a drink at the bar in lobby or pool brought to me, had to wait in line and get drinks from over worked bartender. You were able to get seated fairly easy at restaurant and buffet if it was before 8am and after 6pm. Spoke to the front desk and lobby personnel about our issues and they just wanted us to do a presentation at another better Resort according to them. We went out to each 3 of the 5 days that we stayed here to avoid the crowding and poor quality food.

TripAdvisor users rated this property 1 out of 5

Worst. Place. Ever.

c2cali (West Hollywood, California) on Sep 27, 2023

The Worst Place I've Ever Been. I swear I reviewed this property shortly after checkout but it seems to have gone missing. I hated this place so much I want to make sure my review stays listed forever. I stayed in November of 2022 on my way to Sydney via LAX to earn some Hyatt nights. I ended up writing 39 lines of excel rows on how bad everything was. I can only guess or assume one of those lines weren't proper and my review went strangely missing, so I won't do it again but PM me if you're curious. Let's just say Wifi, Food, & Shower Temp plus Decor were absolutely AWFUL. The food inedible. Service not great, views not great, noisy, the place needs so much updating and I know they claim to be working on it but honestly it's likely better to just destroy it and rebuild. Even with all of my complaints, 100 percent valid on ALL accounts, including the dangerously hot at random shower water... I wasn't offered much besides a small written apology. DO NOT STAY HERE.

TripAdvisor users rated this property 5 out of 5

20th Wedding Anniversary Trip

RubenKristy (Olive Branch, Mississippi) on Sep 25, 2023

Amazing trip! The bar staff was amazing at keeping us cool and hydrated. Enrique, Jose Luis, Alex, Rogelio, Miguel, Javier, & Francia! Wonderful people! They literally took such good care of us, not just because it was their job but because they genuinely cared for us and our experience. Once they found out it was our 20th wedding anniversary trip they made sure it was extra special!!

TripAdvisor users rated this property 1 out of 5


tiffanievelasquez on Sep 23, 2023

The photos show a very different place than what we got. We had the most upgraded room and it was AVERAGE at BEST not what I was expecting at all. The balcony was awesome. The beach water near resort is unswimable so we resorted to the pool which was nice enough. The “restaurants” are awful. The only good one was the Italian restaurant which again was not what I expected in Mexico. Being a part of the “sun club” we got no “premium alcohol” in our fridge as promised, in fact none at all but we called and we got offered beer(?) no premium alcohol was ever served to us in fact. The $200 resort credit is just coupons. My husband and I made the best out of all of the curveballs we were thrown but that was no thanks to the resort. The bell staff on the other hand was as helpful as they could be considering.

TripAdvisor users rated this property 3 out of 5

Good value for the money

Donna J on Sep 15, 2023

Not an adults only location. 2-3 kids for every adult at the pool. Unable to get a seat at the pool side bar as kids took the seats. No adults only sites. Food is ok but not amazing. Property is dated. Not a large property. Easy access to the beach. Staff is wonderful. Took the city bus to and from the airport.

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