TripAdvisor Traveler Rating

We’ve had a great time at Sunscape but have to give a massive shout out to the staff at the Kids Explorer’s Club. Nayeli, Sandra, Diana, Gina and Carmen went above and beyond to take care of our girls, ages 8 and 12. They spent time swimming, at the water park, making crafts, being fed, learning dances, performing at the pool, watching movies and a million other cool things. My kids had SUCH a great time and are so sad to say goodbye. It was such a treat for us to have time to relax too. Thank you thank you!??????

Anahí and David were so fun during the cooking class. It was informative and entertaining! I learned so much and the food was delicious. We made ceviche in a new style using three unique ingredients that aren’t typical in this type of cuisine but the results were delicious!

There are mixed reviews here. I question how valid most of them are. Mostly a single spanish first name, poor english, and focus on complimenting staff.My guess these are employees

Will NOT go back. I was a previous member of the resort. This was my second time there. It changed a lot. First, check in is bad. Takes for ever. Second, Elevators are HORRIBLE. They do not work. Be ready to take the stairs. Main restaurant does not work. Big lines at peak hrs at the other 2 restaurants. Lobby leaks water. There’s bunch of towels on the floor. No AC at the tikki taco restaurant, and it gets very hot inside. Checkout is another issue. Make sure you take your card key with you to check out, OR they’ll try to charge you $10 dollars/card. At night people blasting music inside their rooms. This is just a summary. Resort is poorly managed. House keeping staff, bar and restaurant are very nice. Management is horrible. Place is declining rapidly. Next time, I’ll take my family to another resort. I don’t mind spending more to have a great time.

A great place for families, there were events that were catered more for kids. Our rooms had a few things that needed fixing, it seems some of the rooms haven’t been detailed in a while. Service was pretty good, all of the staff were nice and helpful. The food wasn’t great but was decent considering they were buffets. Overall it’s a good place to go if you want an mid-range resort with lots of activities for kids.