TripAdvisor Traveler Rating

Buffet just average, main dishes based on chicken and pork not much beef in the menu. Rooms clean, but need some maintenance and upgrades. Specialty restaurants pretty good.

Our stay at sunscape was amazing. Javier at the pool was great, very attentive. Miguel at the buffet was amazing, Joselyn was amazing as well! Great service, we’ll be back again

We recently stayed at this hotel for a week long getaway. Overall it was a good experience. The staff were helpful and friendly. Thanks to Oscar, one of the doormen, that went above and beyond for us! Our room was clean and everything worked. The bed was comfortable and the housekeeping staff were great. The restaurants were above average. We went to both the Italian and the seaside one twice. I enjoyed the house white wine- I can’t remember an all inclusive place having better wine. That being said, the pool was a major disappointment. On our vacations, the pools are what we love the most. When we arrived at Sunscape, the pool water was murky but not too bad. By the third day, it had turned green and had a green sludge floating on top. The pool staff worked hard to try and fix it but it was too green for me.

Would not Recommend at ALL. Value for money is zero at this resort. Super limited food options (horrendous for vegetarian and other dietary restrictions) - some restaurants you cant even visit if you have kids. we were happy to get home. Didnt expect this from a HYATT property.

Honestly, it was the worst property I have visited in a very long time. We stayed for one night to check out the condition because the reviews were very mixed. I'm glad I found a room available the next nights at the Hilton resort on the other side of town. I will never stay at this property again.