Bahia Principe Fantasia Punta Cana reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

2649 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great family vacation with wonderful staff

Sarah T on Jun 07, 2024

Dilicia was amazing. She brought us surprise fruit daiquiris and I never went thirsty. She was so kind and sweet. I didn't want to leave. Pool drink service and love with Dilicia is perfecto!!! Francis in entertainment made my vacation extra special. Between water aerobics, salsa dancing lessons, karaoke, and just general fun he was so attentive and charismatic. I didn't want to leave his side. Best hugs and smile!! Miguel in entertainment was so sweet and kind. He encouraged our shy family member to participate in activities and she had a great time. Jaylin made sure I got a room next to my family which we thought would be impossible because I arrived a day later. Such great VIP service I felt like a celebrity. All of the staff was friendly, kind, helpful, and attentive. We really enjoyed our stay and felt like VIP familia every day. Great resort for families with young children so much to do you don't have to leave the beautiful property.

TripAdvisor users rated this property 5 out of 5

Bahia prinipe fantasia

281darrena on Jun 06, 2024

A great experience, me and my daughter loved it here. The pools are amazing, excellent entertainment, the staff get adults and kids involved in activities. They seem yo be very happy, the porters are really nice, staff in the food hall are very helpful, the beach is lovely. I hope these staff are on a descent wage as they work so hard with a smile on there face, are so happy with a small tip, I advise this. The excursions are a little pricey but best by far judging by previous holidays. Everything we expected and more. One thing beware of mosquitos, we had loads in our room the first night, we reported this and the reception organised a fumigation, very helpful. After that we kept our balcony door closed when not in use and no more issues. Make the most of other hotel use, the dominican fiesta show was a great experience. Would defenatley recommend this resort, the staff are great with kids.

TripAdvisor users rated this property 4 out of 5

Good experience overall

Morgan G on May 30, 2024

This was a charming hotel. Our flight was canceled due to a weather delay, so we were a day late arriving. initially, the hotel didn't want to accommodate us for our full stay, not because they didn't have space, but because they didn't feel it was their problem. After a little back and forth, they did decide to allow us to stay for all of the days we paid for. The water park was a great experience for the kids, and my husband and i enjoyed the spa. The food was okay as well. We were not super impressed with the drinks or restaurants in particular. They were pretty standard for all inclusive hotels. All in all, my family of 4 had a good experience.

TripAdvisor users rated this property 4 out of 5

Good but too many mosquitos

Krys M on May 17, 2024

Review 10 days,9 nights Travelled with kids (3&6), husband and parents Overall good trip, only thing that would stop me from retuning is the unmanaged mosquito situation which left everyone with huge red itchy spots all over their legs. CHECKIN/OUT was easy and quick. Note that the Bahia app DOES NOT WORK WHILE YOURE THERE! I had pre checked in and booked a lacartes but couldn’t see what I booked bc the app didn’t work. Had to log into the main web page to see it. GENERAL RESORT- beautiful landscaping and building views with the castles. It is a little confusing with the complex of multiple resorts next to each other but not a big deal. Trolleys are plentiful to take you where you need to go to get around. The staff is pleasant and helpful( with exception of our waiter at the Mexican restaurant) , however limited English. The tiles around the pool and waterpark are SUPER SLIPPERY be careful. They’re very blinding as well in the sun as they’re bright white. Kids club was fun and staff were great. Evening shows were great but ruined by the MOSQUITOS. They are a huge issue, never in 15+ times to DR in my lifetime, have I ever had such a problem with the mosquitos and noseeums at a resort . Completely covered in big welt bites. Saw them spraying on our 7th day there but didn’t seem all that effective. This is a reason I wouldn’t return. Everyone around the resort had huge bites on their legs. Vendors for photos and dolphins are kind of annoying but not all that pushy. WATERPARK/Pools- Fantasia has an excellent kids water park, always ample shade and chairs. Gentleman that goes around cleaning up is super kind and helpful. We went to the turquesa water park for an afternoon and it is a safety hazard, falling apart, missing tiles on the ground, large holes in the structure, areas taped off. But the kids enjoyed it nonetheless. Main castle pool was fun, the pool bar there was hard to get service at. We often costed the pool at the grand bc it was right by our hotel and had a kiddie pool section. ROOMS- we stayed in villa 98 which is one of the two ( other is 99) huge, long buildings in Fantasia. It was nice and close to the lobby and main pool, and close to a trolley stop for the beach or heading to other resorts in the complex. Family concierge always checking in. Room service was great. Rooms were clean and didn’t have any musty smell. We had a room with a king bed and sofa couch which was set up on arrival. Mattresses are hard and pillows are not very supportive but it’s not horrible. Air conditioning works well. Careful not to lock yourself out on the balcony as there’s no handle to get back inside and the doors are super heavy. Limited storage for a family of 4 for 10 days to put clothing but overall okay. There is a safe, tv, mini fridge, coffee maker. Bathroom provides shampoo, conditioner, soap and lotion. Has a shower with hand held shower head and a jacuzzi tub, toilet in a stall and double sinks with ample counter space. Only one outlet in bathroom. Hair dryer provided and works well. Always hot water and good pressure. It was very noisy with guests in the hall way and we could hear music from the grand pool when kids were napping around 3pm. FOOD- good, always something to choose from at the buffet. We did see some cockroaches in the buffet near the food but it was one or 2 over the 10 days and it wasn’t directly on the food. A la cartes we did japense which was great, Mexican which was good for food but not great staff, Brazilian steak house has SO MUCH FOOD, Italian was delicious but smaller portions. Pizza by the splash park was great for the kids. Beach buffet was ok, limited but did its job. I did get an upset tummy despite taking dukoral and avoiding the tap water. SPA- Exfoliation, facial and massage was great. Book with Santa! BEACH- i was super disappointed the first day at the beach to see a MOUNTAIN of sea grass , as I expect a 5 star resort to be on top of cleaning this. Later in the week it was better but built up again. Water s a little rough but not bad. Always ample chairs when we went to the beach. Vendors are annoying but not too pushy.

TripAdvisor users rated this property 4 out of 5

Good Family Resort

sandyl808 (Guelph, Canada) on May 17, 2024

Who we are: • We were a family group of 10 (4 kids, 2 grandparents and 4 adults). • Our kids were ages 3, 6, 10 and 14. • We originally were booked for the Grand Punta Cana but decided to upgrade to Fantasia shortly after arrival. Pros: • Staff here are friendly and interact with the children, which makes this feel like a very family-oriented resort. • The hotel lobby, grounds and restaurants are all clean. The rooms as well, however, need a bit of updating as the AC and fridge seem to be hit or miss. • The pools were spacious and lots of entertainment was going on every day. • The kids water park was super as well – lots for kids to do with a convenient snack bar located there as well. • The theatre shows and kids loft was all great as well, our kids enjoyed the shows and the use of the games. Cons: • Grand Punta Cana: We spent 2 days at the Grand Punta Cana and would say that this resort is very outdated. Their staff was not friendly, and this difference was noticed right away when we moved to Fantasia. Mosquitos seem to be much worse over at the Punta Cana side as well. • Fantasia: Rooms need some updating. Fridges and TVs don’t work as expected. Air conditioning was an issue as well for us as our first room was very warm at night compared to the other two rooms in our group. Special Recognition: • Andres from the front lobby desk was the only one who helped us get into a new room with better air conditioning. We were told to leave our phone number and they would call us, which never happened. Andres walked us to the rooms personally to make sure we were satisfied before switching and he was very quick to help us right away. This is the level of customer service a 5-star resort should provide. He was very attentive and empathetic to our situation as our 3-year-old son could not sleep in the hot room and we were worried his crying would keep up the guests in the other rooms. • Genesis and Darianny at the pool were also very wonderful. They were friendly, quick and a pleasure to be with for our stay throughout the resort. They always made sure to find our group’s order so we could enjoy our pool time. They even made sure to bring out ice in a tray so our drinks could be cool in the hot sun, which was very creative and much appreciated. It made our experience a great one.

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