TripAdvisor Traveler Rating

Before travelling I was told by Rosa (Family Concierge) that my bookings didn’t exist, therefore I couldn’t book restaurants or online check in, and I got a lot of stress as nobody could fix the problem and confirm my bookings, I did a hundred calls and sent same amount of emails, but there was no customer service. Upon arrival, after a very long flight the reception was full and there was just one receptionist, it took us more than an hour to get checked in, with a baby on hands and 4 sleepy children, once we got the rooms everything was dirty and the smell of humidity was very strong, we couldn’t find a clean thing, the bed linen, towels, the room, bathroom everything was dirty, the minibar was too… we went back to reception just to find the busy receptionist dealing with everything, I called for a manager assistance but I was told I needed to wait on the line until the receptionist is free to help… after a very long waiting we got to se 4 other rooms, all dirty too, at the end we got to speak with the manager on duty who ask us to wait, he inspected 2 rooms and gave the list to the receptionist to send us there, we asked to see the room first and the answer was that we just wanted to lose our time as he inspected it… he just left after that, we wet to inspect the room with a bellboy, one of this rooms had the floor full of water (probably from the minibar) and the second was occupied by other guests…. After that and already at 3am we gave up and went to the rooms to stay for the night just requested clean towels and blankets… we did our beds by ourselves and we took shower on a very dirty bathroom, ordered room service and there was no beer, they forgot to bring the ordered juices and they didn’t have French fries for the order, we got a club sandwich that at this hotel is an egg sandwich, the food was not edible, already 4am so we went to sleep tired and hungry just to be awaken at 7:30am by the maids with a lot of noises, shouting and laughing, like there was no one in there sleeping, we decided we needed to leave the hotel but couldn’t arrange a transportation for the same day so we stayed one extra night, the service was awful everywhere we went, the restaurant Rodizzio las Olas was very bad, the meat was cold and very hard, not to say the service that forgot to bring a high chair and therefore we ate with the baby on hands… many other things happened, like cockroaches at the buffet (by the bread), in the room, at the Concierge desk and everywhere we went, from 4 nights book, we got the suffering stay 2… we ask for a refund but the hotel refused it, they will only honor the 2 nights we didn’t use, after almost a month, we are still waiting… no customer service at all! If you want to eat, sleep and relax during your vacation in a clean and well maintained hotel, definitely you shouldn’t book Bahia Principe Hotels, there you can only get sick! Please see the photos!

First time traveling to an all inclusive with our 5 and 6 year old. The resort far exceeded our expectations. The food and entertainment were exceptional. Everyone was very friendly and provided amazing service. The ladies at the kids club were fabulous and worked hard all day and all throughout the evening. They’re always smiling and engaging. Big thank you to Karina, Breidy, Ruth, Caty, Wendy, Ana, Carolin, Leo, diosa and yoly All restaurants we tried were delicious. Big thank you to Katherine from the circus restaurant for the excellent service. We will definitely return for another family vacation. TIP for travellers- avoid the privilege club. That was the only uncomfortable part of our trip. We agreed to attend a 60 minute meeting but had to leave after way through because our children were bored and moody. The staff at the PC was very aggressive about us leaving and tried to guilt us into staying by saying he would lose his job if we left. If you’re approached by someone from the privilege club do yourself a favour and walk away - it’s not worth the 80$ gift voucher.

Checkin: we were large group of 5 families, expected long check in. Wilson helped us out by finding us rooms in the same building and close to each others which was very helpful. He was very friendly and accommodating and did upgrade our rooms to Castle view. They have at every building a family concierge service to assist with anything I guess, Rosa in building 98 was extremely helpful and friendly and helped us out with dinner reservations. It was very disappointing to learn the dinner reservations can be made 10 days in advance and even before arriving at the hotel. Nothing was mentioned about this when we booked our hotel. We couldn’t try all restaurants because of this and had to repeat one of the restaurants twice The beach: short walk through Esmeralda and you get there. They have towels at the esmeralda pool for you to take to the beach. You can’t relax at the beach as you feel that you are at the flea market with plenty of vendors coming in trying to sell you something (cigars, boat rides, jewelry…etc). We didn’t enjoy the beach much as it was very windy. Larimar: open buffet, we used it daily for breakfast. The staff were unfriendly. Food quality is way below average, everything looks not fresh. Pool snacks: not a lot of option, pizza/hotdog/cheese sandwich/ Bars: plenty of bar options everywhere, again you don’t feel welcomed when you order your drinks Coffee: one brew coffee stand at the lobby, not that great. Cookies and cake next to it, not fresh Italian: long wait, no salads, Circus: they welcome you with a cocktail called circus cocktail (whiskey, lemon juice and cranberry juice), it was excellent and became my official drink for rest of the vacation. The Caesar salad was ok, I tried the octopus and it was mediocre The brownie desert is not fresh We had to go the circus restaurant twice as we didn’t find reservations in the other restaurants, they didn’t allow us to order soup and salad on the second time! Which was weird as I ordered this on the first time with no issues. The staff were welcoming Le Gourmet: menu is different than what you see on the app or the website. The coq au vin option was good, they have an open buffet for the kids. The food portion is ridiculously small. The staff were very friendly and welcoming. They did beautiful birthdays celebration for my son. And at the end, they serve you Mamajauana shot, nice thing to try. Night show castle: it’s not worth it, 2-3 minutes projection show on the castle. Not worth the wait and not worth missing good seat at the theater for the 9 pm show while waiting for the light show. Towel return: they take the room number when you take towels and you have to return it, otherwise they charge you for unreturned towels. They have the entertainment schedule on the app, but they don’t explain what the event is and they name only the location and it’s not clear on the map through the app where the event is. They stated the foam party for example at the pool, only to find out later that they are doing it at the water park. You can’t ask any employee about any event, as no one knows anything. And even if they know they can’t speak English. Room service: Food quality again is below average. Arrived on time The night shows are good, the magic show and the circus were great actually. Worth attending those Rooms: Need some serious upgrades, really not maintained for a while, outdated furniture and paint and fixtures. The TV is very slow to respond and there is no channel lists. The fridge is filled partially and not refilled daily except for the water. The resort is accessible and easy to walk there with little kids and strollers. The buildings have no elevators so if your room is on the second or third floor, then you have to walk up the stairs.

For kids (5yo) it’s the best! We liked the food and the ambiance. Room service never came and an employee entered our room 0.00 when we slept, so that was a bit strange. (He did apologize but still..) The water park is amazing so is the kids club!

My wife and I for a 10 day stay with my son, his wife and their 4 year old girl. I have stayed at few all inclusive hotels before, but never one that completely surpassed my expectations as this one. The place was well kept, the food was outstanding, the service was over the top. the entertainment was excellent, the various places we ate were great, the beach was the nicest beach that I have ever been on, and I have seen a lot of beaches in my travels. If you have young children, this is the place to go. I could go one more, but I'll leave it at that. It is beyond me that anyone could write a bad review of this place.