TripAdvisor Traveler Rating

Fun place for the kids. They enjoyed the water park, slides and pools.

We had an amazing 10-day stay and truly had a vacation to remember! What we loved most was the quality and variety of entertainment. There was always something fun happening: activities during the day, shows at night, and it makes such a difference when you’re primarily enjoying the resort grounds. You never feel bored, and there’s always something to look forward to. The concept of the hotel is beautiful. The charming alleys, the castle, and the perfectly maintained grounds create such a special atmosphere. Everything feels thoughtfully designed and well kept. While the buildings and rooms could use a bit of updating, it was nothing major and certainly didn’t take away from our experience. The true highlight of our stay was the people. The warmth and hospitality of the staff is unmatched. We made new friends who made us feel like family: Rosalinda, our wonderful cleaning lady; Yasel, who kept our mini fridge perfectly stocked; and Isaury at the beach, who always greeted us with the warmest smile and took such great care of us. They made us feel like royalty every single day. Thank you for an unforgettable vacation — we can’t wait to return!

Check in was easy and the girls at the front desk were very nice. We have no complaints about the room, we had everything we needed it ( hair dryer was broken but they brought me a new one the same day) . The Housekeeping lady was wonderful! The buildings are in need of some maintenance . Each building has two staff at each entry to assist you with restaurants reservations or anything that you need. The beach is beautiful but very crowded at times. We were able to get a nice spot with shade every day but you have to make sure you go there before 8 am. We didn’t use the pools that much but there is plenty room in that area. We liked the Main buffet, always fresh food and different options. Our favorite restaurant was the French ( delicious steak and lobster) , Rodizio was also good. We didn’t care about Oneiro, the show was nice but the food was old and very cold. The entertainment at night was ok, after the show they have live music at the terrace but it’s the same music every days so in day 4 gets a little boring. In night 4 I got very sick after dinner at Oneiro (I think was the passion fruit juice) and in night 6 my husband got very sick too. We were very careful with the water but we don’t know exactly what happened. I guess this is happening a lot in DR in general so please be careful with what you drink.

We had an amazing stay in Punta Cana, especially as a family. The pools were the highlight, multiple options plus a fantastic mini water park that kept the kids entertained for hours. It’s truly designed with families in mind. The beach was just as beautiful, with soft white sand and calm, clear water that made it easy to relax while the kids played. The food was average, plenty of choices, but nothing extraordinary. However, the service more than made up for it. The staff was exceptional, friendly, attentive, and wonderful with children. If you’re traveling with kids, this resort is a fantastic choice for the pools, beach, and outstanding service alone.

Had the best of time! The pool is amazing, and everything around, like the swim up bar and staff! The staff is what made the experience even more enjoyable and memorable. Tip if you can. I hope I’ll come back again