TripAdvisor Traveler Rating

14 family members went and things went ok till last day. I pulled my tablet out of my bag to put it in suitcase. Accidently left behind. Crew showed up as we were boarding the bus to leave and said someone left their cell phone behind. We all checked phones. We all had our phones. Long story short tried to get my tablet back after I got home. They made it impossible for me to retrieve it. We contacted our personal Butler. Who was amazing. He could not help and they fired him for trying to help us. I told security to gift it to our butler as I was not able to get it back home. They stopped communicating with me and again fired our Butler. This is how security dept treated guests and employees. We will never return and we have had over 75 family members visit Bahai Principe facilities over the last 5 years. Won't happen again!!@

We have been vacationing at Bahia Principe properties since 2010, when we participated in a "destination wedding" in Jamaica. Since then, we have added 7 Bahia trips to our hotel experiences (Tulum, Mexico, as well as Samana and Punta Cana in the Dominican Republic. Esmeralda ranks #1 among our favourites. The Punta Cana complex actually consists of multiple separate hotels; guests at Esmeralda have access to the specialty restaurants at most of the others, meaning that, during a two week stay, guests can enjoy a different cuisine almost every evening. But it was the level of service offered by the Esmeralda staff that was the most memorable feature of our stay. It seemed that everyone who works there endeavours to make guests feel like a member of their family and to undertake the "extras" that make an enjoyable experience a truly outstanding one. This year, we noted that a number of individuals actually remembered us from our trip a year earlier. It began with Greily Martinez at the front desk /reception area and continued with our concierge - Alfredo Javier Severina, who seemed to find a way to be helpful every day. At the pool bar, Alberto would always greet us with a friendly smile and a few kind words. We are already looking forward to our next trip to Esmeralda - perhaps as soon as Spring 2026, since we are now both retired. David and Rosemary McCaffrey

Great resort, too bad the no see'ums and sand fleas were in full force. Buffets, a la cartes, and entertainment was wonderful. Loads if variety. Room was very clean, the whole resort was well maintained. Having access to all of the other resort areas added to the trip. Golf cart trolleys were a great addition. Shout out to server Anderlin in the lobby lounge area - very friendly throughout our stay. Ivelisse in the M.E.A.T. restaurant was amazing. Adriana, one of the managers, was extremely helpful particularly after I was injured. Thank you all for making the trip special!!

Beautiful beaches and pools. Chairs available. Food average at best even the al a carte, not flavourful. One night at the buffet there was lobster tails, tough and overcooked. The Brazilian restaurant the meat was overdone. I have been to Brazilian restaurants before and this one is doesn't compare. The fish market, limited options and bland at best. Language barrier, if you speak Spanish you are good to go, struggle with English. Shows sub par repetitive dance toupe, duets were pretty good - group numbers not very good timing off. spacing off they need work.

We had a great time at the resort, the rooms were very clean, the food was great, and the pools and beaches were very clean. Some of the events coordinator such as Gelean who was the aqua fit leader did a great job.He encouraged participation and was very friendly to everyone