Overview
The newly renovated Dreams® Sapphire Resort & Spa, a AAA Four Diamond award-winning resort for families with teens and tweens, couples and friends. Guests of all ages will find spacious suites, international gourmet cuisine, unlimited top-shelf spirits, endless activities including three swimming pools and nightly entertainment – perfect for guests of all ages!
Guests 18 years and older are offered complimentary greens fees at nearby championship golf courses. Guests can enjoy one complimentary round per person, per day when staying through December 31, 2020. There is an additional charge for Premium Tee times and golf carts are mandatory and are not included. Other terms and conditions may apply, please contact the hotel Concierge for more details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
568
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Climate control
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
- 1 king bed, and 2 double beds
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Maximum 4 adults
- Maximum 4 children
- No more than 6 guests in the room
- Bathroom with shower only
- Climate control
- Smoke-free
- This Family Suite is made up of two guaranteed connecting Junior Suite Tropical View rooms (one with a king bed and the other with 2 double beds)
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Climate control
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
Preferred Club benefits include:
- Personalized check-in and check-out with concierge service
- Daily continental breakfast (Preferred Club Lounge)
- Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
- Exquisite desserts and fine liquors (Preferred Club Lounge)
- Complimentary computer access (Preferred Club Lounge)
- Preferred status and amenities
- Upgraded mini-bar and room service menu
- Spacious living area with sofa
- 32" flat screen TV
- Upgraded bath amenities
- Pillow menu
- Private pool access for adults-only, featuring Bali beds
- Pool concierge and bar service
- Complimentary Internet access in-suite
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Climate control
- Jetted tub
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
Preferred Club benefits include:
- Personalized check-in and check-out with concierge service
- Daily continental breakfast (Preferred Club Lounge)
- Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
- Exquisite desserts and fine liquors (Preferred Club Lounge)
- Complimentary computer access (Preferred Club Lounge)
- Preferred status and amenities
- Upgraded mini-bar and room service menu
- Spacious living area with sofa
- 32" flat screen TV
- Upgraded bath amenities
- Pillow menu
- Private pool access for adults-only, featuring Bali beds
- Pool concierge and bar service
- Complimentary Internet access in-suite
- 2 double beds
- Ocean view
- No more than 4 guests in the room
- 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Bathroom with shower only
- Climate control
- Living room
- Smoke-free
- Please note: this room category will include a child safety lock to go out to the pool
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
Preferred Club benefits include:
- Personalized check-in and check-out with concierge service
- Daily continental breakfast (Preferred Club Lounge)
- Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
- Exquisite desserts and fine liquors (Preferred Club Lounge)
- Complimentary computer access (Preferred Club Lounge)
- Preferred status and amenities
- Upgraded mini-bar and room service menu
- Spacious living area with sofa
- 32" flat screen TV
- Upgraded bath amenities
- Pillow menu
- Private pool access for adults-only, featuring Bali beds
- Pool concierge and bar service
- Complimentary Internet access in-suite
Amenities
Lobby
Lobby
Beach
Beach
Main Pool
Adult Pool
Pool
Spa Pool
Spa
Barefoot Grill
Bluewater Grill
World Cafe
Coco Cafe
Lemongrass
Location
Reviews
TripAdvisor Traveler Rating
Lovely, Quaint, Beautiful Resort, with everything you need for a great vacation.
Scenic32645019580 on Jan 03, 2026
My husband and I needed a last minute get away. Our adult kids were all wth their families for the holidays and we treated ourselves with a last minute trip. We chose to try a new to us resort the week before Christmas. BTW great time to go..wasn't busy. We chose well! Dreams Sapphire was a great get away. The Pros * smaller resort...everything is closer. * Preferred Club...worth it. We did this and loved that we were closer to the beach, a separate beach, and some of the perks. Next time we would get the swim up pool room. Also loved the separate pool just for these members...gets you away from the big busier pool area. * Food...oh my heck...as a foodie...I loved the restaurants. Each one had something amazing and it was hard call on which one to go back to for our last night. The presentation, good flavour combos and variety....very unexpected. The little cafes were awesome ...and a GLUTEN FREE Bakery...amazing!!!!! * Cleanliness was great...can't say I had a moment where I was concerned. * The staff are incredible...so much fun getting to know them. My husband took time to ask each wait staff where they were from, about their families, and practiced his Spanish. Makes for a nice environment when you meet people who seem to really like their jobs. * This resort is a short shuttle from Cancun Airport, close enough if you want to go into the city, but away from the chaos. * The beach was amazing, and they kept it clean even with the constant struggle of the ocean bringing the seaweed on shore. However if you can get out there before they clean it up..fun treasures were found. One day there were Pirates Eyes..or algae bubbles. Fascinating...they only showed up the one day. You can walk for miles and even walk to the little town...just be ready to walk through the nudist beach to get to it. * Entertainment was good...lots of fun and well presented. * Bars were good...if you are a Preferred guest the drinks are full strength at the club bar. Just a hint! The Chocolate Martini was a fav. * Loved the Pool tables, ping pong table and corn hole toss (need some on the beach). Only wished we had access to the air hockey table (true Canadian game). I think they should put it in the Sports Bar. * We didn't have kids with us but WOW what a fun resort it is for them. The kids club program looked amazing...let alone the teens only games room and the best part the huge WATER SLIDES and pool. Would bring our grandkids just for that. * There were many activities to do: dance lessons to pickle ball, bingo to tequila tasting...plus. Many we need to come back for. Cons: * When we first arrived we were taken into a Club room ( as Preferred Guests) where we were to do the check in. It was very confusing as they presented us with note that we were to come and get a "gift" and coupons to use for things on the resort. But this comes with pressure to go to another resort for a presentation to become a "member". We didn't go get our coupons right away as I knew it was for this...and we got pressured by notes and calls to come get our resort "coupons". When we finally did go...we did not get a "gift"...got the coupons but didn't end up using them. It was not clear if there are two separate things here...legit coupons for Preferred members and the other resort "visit"...and a gift. Other guests were frustrated by it...one couple were only there for 3 days and got suckered into the presentation and ended up being stuck for 5 hours. No thanks. Just something to be aware of. *Bring your own sun screen...wow so expensive. * Spa was amazing!!!! We did the Hydro Therapy, massages and had our feet nibbled on by little fish ( however I hated it because I am horribly ticklish, laughed so hard it hurt my stomach. Feet were very smooth after tho) Staff at spa were awesome, Andre specifically. * Preferred beach has a bar but no food, so if you plan to camp out for the day...stock up before heading to the beach. * No pads on the beach chairs....maybe due to the wind...so ask for double the towels so you can pad the chairs. Also, you have to go to the pools to get the towels...there isn't any at the beach. * Need more hooks in the rooms for hanging wet things. There is a clothes line in the shower, but because there is not a fan in the shower area...things do not dry fast. * Vendors on the beach offer some cute things and ok prices, but it can get old having them ask everyday. However what a hard life. Overall we loved this resort, We didn't have high expectations as we go to another larger resort regularly and we were wonderfully surprised. Now we have a difficult decision as to which one to go back to, but Dreams Sapphire we will go back to at some point for sure.
Great Resort
Megan B on Jan 03, 2026
Loved this resort! Clean rooms, friendly staff, nice beach, fun activities and great food. Everything we were looking for our family vacation!
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