All inclusive

Dreams Sapphire Resort & Spa

Riviera Maya 4.5

Learn about all active advisories related to this hotel

Overview

The newly renovated Dreams® Sapphire Resort & Spa, a AAA Four Diamond award-winning resort for families with teens and tweens, couples and friends. Guests of all ages will find spacious suites, international gourmet cuisine, unlimited top-shelf spirits, endless activities including three swimming pools and nightly entertainment – perfect for guests of all ages! 

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Deluxe Junior Suite Tropical View
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 4 guests in the room
Deluxe Junior Suite Tropical View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • TV
  • Balcony/terrace

Family Junior Suite Tropical View
1040 square feet
  • 1 king bed, and 2 double beds
  • No more than 6 guests in the room
Family Junior Suite Tropical View
1040 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • TV
  • Balcony/terrace

Preferred Club Junior Suite Tropical View
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 4 guests in the room
Preferred Club Junior Suite Tropical View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • TV
  • Balcony/terrace
Additional details

Preferred Club benefits include:

  • Personalized check-in and check-out with concierge service
  • Daily continental breakfast (Preferred Club Lounge)
  • Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
  • Exquisite desserts and fine liquors (Preferred Club Lounge)
  • Complimentary computer access (Preferred Club Lounge)
  • Preferred status and amenities
  • Upgraded mini-bar and room service menu
  • Spacious living area with sofa
  • 32" flat screen TV
  • Upgraded bath amenities
  • Pillow menu
  • Private pool access for adults-only, featuring Bali beds
  • Pool concierge and bar service
  • Complimentary Internet access in-suite

Preferred Club Junior Suite Ocean Front
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Preferred Club Junior Suite Ocean Front
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • TV
  • Balcony/terrace
Additional details

Preferred Club benefits include:

  • Personalized check-in and check-out with concierge service
  • Daily continental breakfast (Preferred Club Lounge)
  • Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
  • Exquisite desserts and fine liquors (Preferred Club Lounge)
  • Complimentary computer access (Preferred Club Lounge)
  • Preferred status and amenities
  • Upgraded mini-bar and room service menu
  • Spacious living area with sofa
  • 32" flat screen TV
  • Upgraded bath amenities
  • Pillow menu
  • Private pool access for adults-only, featuring Bali beds
  • Pool concierge and bar service
  • Complimentary Internet access in-suite

Deluxe Junior Suite
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Deluxe Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • TV
  • Balcony/terrace
Additional details

King bedded rooms allow a maximum of 3

Preferred Club Junior Suite Beach Front Swim Out
520 square feet
  • 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Preferred Club Junior Suite Beach Front Swim Out
520 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • TV
  • Balcony/terrace
Additional details

Preferred Club benefits include:

  • Personalized check-in and check-out with concierge service
  • Daily continental breakfast (Preferred Club Lounge)
  • Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
  • Exquisite desserts and fine liquors (Preferred Club Lounge)
  • Complimentary computer access (Preferred Club Lounge)
  • Preferred status and amenities
  • Upgraded mini-bar and room service menu
  • Spacious living area with sofa
  • 32" flat screen TV
  • Upgraded bath amenities
  • Pillow menu
  • Private pool access for adults-only, featuring Bali beds
  • Pool concierge and bar service
  • Complimentary Internet access in-suite

Amenities

Location

Address
Super Manzana 11, Manzana 9 Lote 10, Riviera Maya, 77580, Mexico
29 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 3 out of 5

Really let down by the food. Nice pools

Leicestertravels4583 (Leicester, United Kingdom) on Sep 23, 2023

Positives - Preferred pool is really lovely, nice and chill with excellent service. Really nice main pool area also - large, very clean, different types of spots and places to sit etc. - preferred bar areas also really nice with friendly staff and quick service - Bedroom was clean and with a very comfortable bed - Excellent spa area and massages - we had a couples 80minute hot stone massage and thought it was genuinely one of the best massages ever. - Thai restaurant was a standout, esp the Teppanyaki with Ricardo in particular being brilliant and really engaging Negatives - Main buffet hall - this is currently being refurbished so it’s moved to what looks like a conference room (we were not told about this when checking in so spent time going to the wrong place). The temporary room was not well kept with dirty carpets that were lifting up and dirty windows at the top of the room. Food was lukewarm/cold and definitely not meeting UK safety standards (we guessed the meat was at approx 30-40 degrees). Some hot counters eg fresh omelettes were actually being served in the corridor outside of the conference room also which doesn’t really fit into a 5* experience - Variable service in the a la carte restaurants - at times this was extremely quick eg Starter served within 5 minutes and mains 2 minutes after starters were cleared. Table next to us actually had their main meal put down as their empty starter plate was taken away - Booking day beds by the main pool - told that this can only be done by the pool concierge but unable to find this person. Asked 2 other members of staff who were going to locate him for us but no one arrived. Pool concierge for the preferred pool was much more available/visible but this did have to be booked by 9am…if you’re someone that enjoys a lie in on holiday then this was annoying at times - X2 cockroaches found in our room. This was sorted relatively quickly by staff but not really any apology and no condolence thing offered - Information on app often incorrect - eg lunch spots that say they’re open but they’re not, or they’re moved to a diff location. Some incorrect theme nights. - Mexican restaurant only open 1 night a week… - Bizarre dress codes - one restaurant actually requiring men to wear trousers in 32 degree heat. We have been to the Maldives and experienced complete luxury on a holiday and even that didn’t have such formal codes. The dress codes don’t seem to match the rest of the resort which is not formal - why make people uncomfortable? Information regarding dress codes is clearly not promoted well as we saw multiple couples turned away throughout the trip - Price of goods in the shops - one other guest stated that there were pool floats for purchase at $85 and all food in the gift shop also very overpriced eg $10 for a small tube of Pringles - If you’re looking to chill and not get involved with pool activities (maybe this point is more geared towards English customers…?) the music and shouting at the pool can be VERY loud - Beach area isn’t pleasant - sea looked dirty and brown (from other reviews this looks to be from seaweed) - Only a small comment but seemed really unusual in the preferred lounge to only be given a fork at mealtimes..? There’s bacon,eggs, hash browns etc for breakfast but they only lay up tables with forks so we had to ask each day. Yoghurts also available but no spoons given etc.

TripAdvisor users rated this property 5 out of 5

Overall 10/10 Experience

Matthias H on Sep 23, 2023

Dream Sapphire is an absolute amazing hotel, it was amazing getting to know all the stuff like Eduardo at breakfast and Felix waiting by the pool and especially the entertainment team like Joe. They were the best people with the best service and they really made the whole holiday special. All the facilities and restaurants were absolutely fantastic. Definitely planning to come back. The best holiday I’ve ever been on. So much to do and lots of entertainment. Would highly highly recommend. Thank you Dream Sapphire!

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