Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.
Overview
The newly renovated Dreams Sapphire Resort & Spa, a AAA Four Diamond award-winning resort for families with teens and tweens, couples and friends. Guests of all ages will find spacious suites, international gourmet cuisine, unlimited top-shelf spirits, endless activities including three swimming pools and nightly entertainment – perfect for guests of all ages!
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Climate control
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
- 1 king bed, and 2 double beds
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Maximum 4 adults
- Maximum 4 children
- No more than 6 guests in the room
- Bathroom with shower only
- Climate control
- Smoke-free
- This Family Suite is made up of two guaranteed connecting Junior Suite Tropical View rooms (one with a king bed and the other with 2 double beds)
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Climate control
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
Preferred Club benefits include:
- Personalized check-in and check-out with concierge service
- Daily continental breakfast (Preferred Club Lounge)
- Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
- Exquisite desserts and fine liquors (Preferred Club Lounge)
- Complimentary computer access (Preferred Club Lounge)
- Preferred status and amenities
- Upgraded mini-bar and room service menu
- Spacious living area with sofa
- 32" flat screen TV
- Upgraded bath amenities
- Pillow menu
- Private pool access for adults-only, featuring Bali beds
- Pool concierge and bar service
- Complimentary Internet access in-suite
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Climate control
- Jetted tub
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
Preferred Club benefits include:
- Personalized check-in and check-out with concierge service
- Daily continental breakfast (Preferred Club Lounge)
- Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
- Exquisite desserts and fine liquors (Preferred Club Lounge)
- Complimentary computer access (Preferred Club Lounge)
- Preferred status and amenities
- Upgraded mini-bar and room service menu
- Spacious living area with sofa
- 32" flat screen TV
- Upgraded bath amenities
- Pillow menu
- Private pool access for adults-only, featuring Bali beds
- Pool concierge and bar service
- Complimentary Internet access in-suite
- 2 double beds
- Ocean view
- No more than 4 guests in the room
- 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Bathroom with shower only
- Climate control
- Living room
- Smoke-free
- Please note: this room category will include a child safety lock to go out to the pool
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
Preferred Club benefits include:
- Personalized check-in and check-out with concierge service
- Daily continental breakfast (Preferred Club Lounge)
- Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
- Exquisite desserts and fine liquors (Preferred Club Lounge)
- Complimentary computer access (Preferred Club Lounge)
- Preferred status and amenities
- Upgraded mini-bar and room service menu
- Spacious living area with sofa
- 32" flat screen TV
- Upgraded bath amenities
- Pillow menu
- Private pool access for adults-only, featuring Bali beds
- Pool concierge and bar service
- Complimentary Internet access in-suite
Amenities
Accessibility
- Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Child care services available ($)
- Children’s pool
- Waterslides
Explorer's Club
At this fully supervised children's program, kids will enjoy the following activities:
- Arts & Crafts
- Playground
- Sandcastle contests
- Board games and video games
- Big screen movies on the beach
- Splash park and toddler pool
- Beepers for parental control
- Dinner for children at the buffet (providing parents with alone time)
Age ranges
- Children ages: 0 to 12
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| Moments | Bar, Lobby bar | |
| Splash | Bar, Pool bar | |
| The Reef (must be booked in the Preferred Club room category to use this bar) | Bar, Pool bar | |
| The Sandbar | Bar, Beach bar | |
| Scores | Bar, Sports bar |
Minimum age restrictions apply, picture ID required.
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Room
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Paramour | À la carte | French | Dinner | Adults only, Dress code |
| Lemongrass | À la carte | Asian | Dinner | Dress code |
| Bluewater Grill | À la carte | Seafood | Dinner, Lunch | Dress code |
| Cibu | À la carte | Mediterranean | Dinner | Dress code |
| Fresco | À la carte | Mexican | Dinner | Dress code |
| World Cafe | Buffet | International | Breakfast, Dinner, Lunch | |
| Barefoot Grill | Snack bar | Grill/steak house | Lunch, Snacks | |
| Coco Café | Café | Coffee and Pastries | Snacks |
Facilities
- Suites: 488
Health and wellness
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Yoga
Location
Meal and plan options
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited international and domestic drinks
Sip, Savor and See Promotion
Guests can Sip, Savor and See at nearby participating resorts from 6 p.m. to 1 a.m. every evening. Reservations must be made through the Resort concierge in advance. Restrictions apply. Visit www.amresorts.com/sip-savor-see for details.
Pets
- Pets allowed available ($)
AMResorts® will now be welcoming small dogs (22lbs. / 10 kg or less) at all Zoëtry® Wellness & Spa Resorts, Secrets®, Breathless®, Dreams® and Now® Resorts & Spas. Please contact WestJet Vacations for details, restrictions and additional fees 1-877-737-7001.
Pools and recreation
Pools
- Adults only pools: 1
- Outdoor pools: 3
Water sports
- Dive shop: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
- Snorkeling: on site ($)
Other sports
- Tennis courts: on site
Other activities
- Beach activities: on site
- Games room: on site
- Nightly entertainment: on site
- Euro-bungee
Shops and services
- 24 hour front desk
- ATM
- Concierge
- Currency exchange
- Dry cleaning available ($)
- Laundry services available ($)
- Medical services available ($)
- Meeting facilities available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Car rental desk available ($)
Lobby
Lobby
Beach
Beach
Main Pool
Adult Pool
Pool
Spa Pool
Spa
Barefoot Grill
Bluewater Grill
World Cafe
Coco Cafe
Lemongrass
Location
Reviews
Great resort and service but if you want a beach holiday, go elsewhere
hentonnick (Bognor Regis, United Kingdom) on Jun 30, 2022
Overall this is a lovely resort - except for the beach. If you come to Mexico for a beach holiday, your expectations are probably quite high. We had read prior to coming that the sargassum issue is a natural phenomenon, yet this hotel has done NOTHING to make it better. Other resorts including the one next door are clearing the seaweed daily and keeping on top of the problem - this hotel has not done anything for weeks if not months as the seaweed is dead, black and has the most terrible stench that you can’t even walk along the beach without feeling ill. Very disappointing. If you want a beach holiday, book elsewhere. If you’re happy with staying by the pool, then it’s fine. On a positive note, the rest of the resort is fine if you have a Preferred Room with access to the adults only preferred pool which is much quieter than the main pool. The service from everyone is excellent and very friendly, rooms are immaculate and cleaned twice daily, and the banter with the restaurant and bar staff is great. Special mentions to Jose (preferred pool bar), Edourdo (waiter main restaurant) and Angelica (omelette station). Please Dreams, make an effort with the beach like others and this could have been a 5 star review.
Family Wedding Trip
ChristalD (Saint Louis, Missouri) on Jun 29, 2022
This resort was chosen for our daughter's wedding because of overall price and quality. The resort overall has a very traditional tropical feel which is what my daughter and son-in-law were looking for. The resort staff was an absolute highlight of our trip. Some of the standouts were our wedding planner Grace, the adult pool concierge Vincent, the adult pool server Jose, Caesar and Francisco at World Cafe. Francisco was also a server at the wedding and did an amazing job. The bartenders in the preferred lounge were always friendly and ready to serve up some great drinks. The first day we arrived we walked to the Vista del Mar wedding venue to show it to some of our guests. We were very upset to see a sizable tent with "MASSAGE" written in large letter on the top of the tent facing Vista del Mar. That combined with the large amount of sargassum on the beach made us question if we had made a terrible mistake booking our daughter's wedding here. Unfortunately, the tent is on public land so the resort can make them move and the sargassum
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
