All inclusive

Dreams Sapphire Resort & Spa

Riviera Maya 4.5

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

The newly renovated Dreams® Sapphire Resort & Spa, a AAA Four Diamond award-winning resort for families with teens and tweens, couples and friends. Guests of all ages will find spacious suites, international gourmet cuisine, unlimited top-shelf spirits, endless activities including three swimming pools and nightly entertainment – perfect for guests of all ages! 

Other Fees: 1.65 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Deluxe Junior Suite Tropical View
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 4 guests in the room
Deluxe Junior Suite Tropical View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • TV
  • Balcony/terrace

Family Junior Suite Tropical View
1040 square feet
  • 1 king bed, and 2 double beds
  • No more than 6 guests in the room
Family Junior Suite Tropical View
1040 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • TV
  • Balcony/terrace

Preferred Club Junior Suite Tropical View
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 4 guests in the room
Preferred Club Junior Suite Tropical View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • TV
  • Balcony/terrace
Additional details

Preferred Club benefits include:

  • Personalized check-in and check-out with concierge service
  • Daily continental breakfast (Preferred Club Lounge)
  • Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
  • Exquisite desserts and fine liquors (Preferred Club Lounge)
  • Complimentary computer access (Preferred Club Lounge)
  • Preferred status and amenities
  • Upgraded mini-bar and room service menu
  • Spacious living area with sofa
  • 32" flat screen TV
  • Upgraded bath amenities
  • Pillow menu
  • Private pool access for adults-only, featuring Bali beds
  • Pool concierge and bar service
  • Complimentary Internet access in-suite

Preferred Club Junior Suite Ocean Front
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Preferred Club Junior Suite Ocean Front
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • TV
  • Balcony/terrace
Additional details

Preferred Club benefits include:

  • Personalized check-in and check-out with concierge service
  • Daily continental breakfast (Preferred Club Lounge)
  • Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
  • Exquisite desserts and fine liquors (Preferred Club Lounge)
  • Complimentary computer access (Preferred Club Lounge)
  • Preferred status and amenities
  • Upgraded mini-bar and room service menu
  • Spacious living area with sofa
  • 32" flat screen TV
  • Upgraded bath amenities
  • Pillow menu
  • Private pool access for adults-only, featuring Bali beds
  • Pool concierge and bar service
  • Complimentary Internet access in-suite

Deluxe Junior Suite
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Deluxe Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • TV
  • Balcony/terrace
Additional details

King bedded rooms allow a maximum of 3

Preferred Club Junior Suite Beach Front Swim Out
520 square feet
  • 2 double beds
  • Ocean view
  • No more than 4 guests in the room
Preferred Club Junior Suite Beach Front Swim Out
520 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • TV
  • Balcony/terrace
Additional details

Preferred Club benefits include:

  • Personalized check-in and check-out with concierge service
  • Daily continental breakfast (Preferred Club Lounge)
  • Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
  • Exquisite desserts and fine liquors (Preferred Club Lounge)
  • Complimentary computer access (Preferred Club Lounge)
  • Preferred status and amenities
  • Upgraded mini-bar and room service menu
  • Spacious living area with sofa
  • 32" flat screen TV
  • Upgraded bath amenities
  • Pillow menu
  • Private pool access for adults-only, featuring Bali beds
  • Pool concierge and bar service
  • Complimentary Internet access in-suite

Amenities

  • Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool
  • Waterslides

Explorer's Club

At this fully supervised children's program, kids will enjoy the following activities:

  • Arts & Crafts 
  • Playground 
  • Sandcastle contests 
  • Board games and video games
  • Big screen movies on the beach
  • Splash park and toddler pool
  • Beepers for parental control
  • Dinner for children at the buffet (providing parents with alone time)
Age range: 3 to 12

The age range below will determine the quantity of children during booking.
  • Children ages: 0 to 12

Type Amenities
Moments Bar, Lobby bar
Splash Bar, Pool bar
The Reef (must be booked in the Preferred Club room category to use this bar) Bar, Pool bar
The Sandbar Bar, Beach bar
Scores Bar, Sports bar

Minimum age restrictions apply, picture ID required.

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room

Type of restaurant Type of cuisine Open for Additional Information
Paramour À la carte French Dinner Adults only, Dress code
Lemongrass À la carte Asian Dinner Dress code
Bluewater Grill À la carte Seafood Dinner, Lunch Dress code
Cibu À la carte Mediterranean Dinner Dress code
Fresco À la carte Mexican Dinner Dress code
World Cafe Buffet International Breakfast, Dinner, Lunch
Barefoot Grill Snack bar Grill/steak house Lunch, Snacks
Coco Café Café Coffee and Pastries Snacks

  • Suites: 488

  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
  • Yoga

Super Manzana 11
Manzana 9 Lote 10
Riviera Maya, Mexico 77580
011-52-998-872-8383
29 km from CUN

  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited international and domestic drinks

Guests can Sip, Savor and See at nearby participating resorts from 6 p.m. to 1 a.m. every evening. Reservations must be made through the Resort concierge in advance. Restrictions apply. Visit www.amresorts.com/sip-savor-see for details.

  • Pets allowed available ($)

AMResorts® will now be welcoming small dogs (22lbs. / 10 kg or less) at all Zoëtry® Wellness & Spa Resorts, Secrets®, Breathless®, Dreams® and Now® Resorts & Spas. Please contact WestJet Vacations for details, restrictions and additional fees 1-877-737-7001.

Pools

  • Adults only pools: 1
  • Outdoor pools: 3

Water sports

  • Dive shop: on site ($)
  • Non-motorized watersports: on site
  • Scuba diving: on site ($)
  • Snorkeling: on site ($)

Other sports

  • Tennis courts: on site

Other activities

  • Beach activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • Euro-bungee

  • 24 hour front desk
  • ATM
  • Concierge
  • Currency exchange
  • Dry cleaning available ($)
  • Laundry services available ($)
  • Medical services available ($)
  • Meeting facilities available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Car rental desk available ($)

Location

Address
Super Manzana 11, Manzana 9 Lote 10, Riviera Maya, 77580, Mexico
29 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Cannot wait to return!

Angela B on Jan 23, 2023

We just returned from a fabulous 5 night stay with grandparents, an aunt & uncle, and family of 4 with an 8-year-old water lover and 10-year-old water hater. For the complaints I have read I have a hard time believing those people would be happy anywhere! Our family travels extensively and have stayed at a variety of all-inclusive resorts (and non) around Mexico and the Caribbean and this hands down has been our favorite. The close proximity of everything to the pool, water slides, beach, spa, restaurants is hard to beat. Mercial, the lifeguard at the top of the slides most days we were there, was phenomenal! Our daughter cut her foot one day in the main pool and he had her back in the water in no time with a smile back in her face! Refugio and the main pool bar staff were attentive and made amazing margaritas! Tania, Sebastian, and the rest of the entertainment team under Javi made sure all had fun and the variety of options was appreciated. The buffet options changed daily and we thoroughly enjoyed each meal eaten there and any time Cesar was our waiter. Alfonso at Portofino was another favorite! Many, many families we met were back for their 5th, 10th, or beyond time and our family will follow suit! Our room was well maintained and bed comfortable. Our 10-year-old son loved the arcade with Xbox and made new friends! Because of having children we went to the restaurants as soon as they opened so never had a wait and made our Hibatchi reservation as soon as we checked in to accommodate our party of 8. We thank all of the staff for sincerely caring about our comfort and happiness! We will be counting down until we can return!

TripAdvisor users rated this property 4 out of 5

Dreams Royal sapphire 2023

Amber G on Jan 22, 2023

Rooms were ok food was excellent in the Japan restaurant but the adult pool was great very private and excellent service from José! This guy was so friendly and always happy was really great he is why we spent more time there!

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