Active Advisories
Dreams Sapphire Resort and Spa is in the process of an expansion project that will result in an additional building featuring new event space, dining experiences and other amenities. Three restaurants will close in phases and guests will be relocated to other designated dining areas during the enhancement project.
• Effective immediately, Bluewater Grill has been relocated to Portofino for lunch, with an expected reopening date of July 30, 2023.
• Beginning August 1, 2023, both World Café and El Patio will be relocated to either Vista del Mar, the Theater or the Ballroom, depending on occupancy, with an expected reopening date of November 20, 2023.
All efforts will be made to minimize guest impact during this time.
Overview
The newly renovated Dreams® Sapphire Resort & Spa, a AAA Four Diamond award-winning resort for families with teens and tweens, couples and friends. Guests of all ages will find spacious suites, international gourmet cuisine, unlimited top-shelf spirits, endless activities including three swimming pools and nightly entertainment – perfect for guests of all ages!
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Climate control
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
- 1 king bed, and 2 double beds
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Maximum 4 adults
- Maximum 4 children
- No more than 6 guests in the room
- Bathroom with shower only
- Climate control
- Smoke-free
- This Family Suite is made up of two guaranteed connecting Junior Suite Tropical View rooms (one with a king bed and the other with 2 double beds)
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Climate control
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
Preferred Club benefits include:
- Personalized check-in and check-out with concierge service
- Daily continental breakfast (Preferred Club Lounge)
- Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
- Exquisite desserts and fine liquors (Preferred Club Lounge)
- Complimentary computer access (Preferred Club Lounge)
- Preferred status and amenities
- Upgraded mini-bar and room service menu
- Spacious living area with sofa
- 32" flat screen TV
- Upgraded bath amenities
- Pillow menu
- Private pool access for adults-only, featuring Bali beds
- Pool concierge and bar service
- Complimentary Internet access in-suite
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Climate control
- Jetted tub
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
Preferred Club benefits include:
- Personalized check-in and check-out with concierge service
- Daily continental breakfast (Preferred Club Lounge)
- Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
- Exquisite desserts and fine liquors (Preferred Club Lounge)
- Complimentary computer access (Preferred Club Lounge)
- Preferred status and amenities
- Upgraded mini-bar and room service menu
- Spacious living area with sofa
- 32" flat screen TV
- Upgraded bath amenities
- Pillow menu
- Private pool access for adults-only, featuring Bali beds
- Pool concierge and bar service
- Complimentary Internet access in-suite
- 2 double beds
- Ocean view
- No more than 4 guests in the room
- 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Bathroom with shower only
- Climate control
- Living room
- Smoke-free
- Please note: this room category will include a child safety lock to go out to the pool
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
Preferred Club benefits include:
- Personalized check-in and check-out with concierge service
- Daily continental breakfast (Preferred Club Lounge)
- Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
- Exquisite desserts and fine liquors (Preferred Club Lounge)
- Complimentary computer access (Preferred Club Lounge)
- Preferred status and amenities
- Upgraded mini-bar and room service menu
- Spacious living area with sofa
- 32" flat screen TV
- Upgraded bath amenities
- Pillow menu
- Private pool access for adults-only, featuring Bali beds
- Pool concierge and bar service
- Complimentary Internet access in-suite
Amenities
Lobby
Lobby
Beach
Beach
Main Pool
Adult Pool
Pool
Spa Pool
Spa
Barefoot Grill
Bluewater Grill
World Cafe
Coco Cafe
Lemongrass
Location
Reviews
Really let down by the food. Nice pools
Leicestertravels4583 (Leicester, United Kingdom) on Sep 23, 2023
Positives - Preferred pool is really lovely, nice and chill with excellent service. Really nice main pool area also - large, very clean, different types of spots and places to sit etc. - preferred bar areas also really nice with friendly staff and quick service - Bedroom was clean and with a very comfortable bed - Excellent spa area and massages - we had a couples 80minute hot stone massage and thought it was genuinely one of the best massages ever. - Thai restaurant was a standout, esp the Teppanyaki with Ricardo in particular being brilliant and really engaging Negatives - Main buffet hall - this is currently being refurbished so it’s moved to what looks like a conference room (we were not told about this when checking in so spent time going to the wrong place). The temporary room was not well kept with dirty carpets that were lifting up and dirty windows at the top of the room. Food was lukewarm/cold and definitely not meeting UK safety standards (we guessed the meat was at approx 30-40 degrees). Some hot counters eg fresh omelettes were actually being served in the corridor outside of the conference room also which doesn’t really fit into a 5* experience - Variable service in the a la carte restaurants - at times this was extremely quick eg Starter served within 5 minutes and mains 2 minutes after starters were cleared. Table next to us actually had their main meal put down as their empty starter plate was taken away - Booking day beds by the main pool - told that this can only be done by the pool concierge but unable to find this person. Asked 2 other members of staff who were going to locate him for us but no one arrived. Pool concierge for the preferred pool was much more available/visible but this did have to be booked by 9am…if you’re someone that enjoys a lie in on holiday then this was annoying at times - X2 cockroaches found in our room. This was sorted relatively quickly by staff but not really any apology and no condolence thing offered - Information on app often incorrect - eg lunch spots that say they’re open but they’re not, or they’re moved to a diff location. Some incorrect theme nights. - Mexican restaurant only open 1 night a week… - Bizarre dress codes - one restaurant actually requiring men to wear trousers in 32 degree heat. We have been to the Maldives and experienced complete luxury on a holiday and even that didn’t have such formal codes. The dress codes don’t seem to match the rest of the resort which is not formal - why make people uncomfortable? Information regarding dress codes is clearly not promoted well as we saw multiple couples turned away throughout the trip - Price of goods in the shops - one other guest stated that there were pool floats for purchase at $85 and all food in the gift shop also very overpriced eg $10 for a small tube of Pringles - If you’re looking to chill and not get involved with pool activities (maybe this point is more geared towards English customers…?) the music and shouting at the pool can be VERY loud - Beach area isn’t pleasant - sea looked dirty and brown (from other reviews this looks to be from seaweed) - Only a small comment but seemed really unusual in the preferred lounge to only be given a fork at mealtimes..? There’s bacon,eggs, hash browns etc for breakfast but they only lay up tables with forks so we had to ask each day. Yoghurts also available but no spoons given etc.
Overall 10/10 Experience
Matthias H on Sep 23, 2023
Dream Sapphire is an absolute amazing hotel, it was amazing getting to know all the stuff like Eduardo at breakfast and Felix waiting by the pool and especially the entertainment team like Joe. They were the best people with the best service and they really made the whole holiday special. All the facilities and restaurants were absolutely fantastic. Definitely planning to come back. The best holiday I’ve ever been on. So much to do and lots of entertainment. Would highly highly recommend. Thank you Dream Sapphire!
Vacation Offers
-
Enjoy the world-class amenities and unsurpassed personal service that the resorts offer as part of the Endless Privileges®, Unlimited-Luxury® and Unlimited-Fun® offerings.
Punta Cana, Cancun, Montego Bay, Riviera Maya, St. Martin – St. Maarten, Cozumel, Huatulco, Puerto Vallarta, Liberia, Los Cabos, Curaçao, Ixtapa, Puerto Plata
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
