Overview
The newly renovated Dreams® Sapphire Resort & Spa, a AAA Four Diamond award-winning resort for families with teens and tweens, couples and friends. Guests of all ages will find spacious suites, international gourmet cuisine, unlimited top-shelf spirits, endless activities including three swimming pools and nightly entertainment – perfect for guests of all ages!
Guests 18 years and older are offered complimentary greens fees at nearby championship golf courses. Guests can enjoy one complimentary round per person, per day when staying through December 31, 2020. There is an additional charge for Premium Tee times and golf carts are mandatory and are not included. Other terms and conditions may apply, please contact the hotel Concierge for more details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
568
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Climate control
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
- 1 king bed, and 2 double beds
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Maximum 4 adults
- Maximum 4 children
- No more than 6 guests in the room
- Bathroom with shower only
- Climate control
- Smoke-free
- This Family Suite is made up of two guaranteed connecting Junior Suite Tropical View rooms (one with a king bed and the other with 2 double beds)
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Climate control
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
Preferred Club benefits include:
- Personalized check-in and check-out with concierge service
- Daily continental breakfast (Preferred Club Lounge)
- Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
- Exquisite desserts and fine liquors (Preferred Club Lounge)
- Complimentary computer access (Preferred Club Lounge)
- Preferred status and amenities
- Upgraded mini-bar and room service menu
- Spacious living area with sofa
- 32" flat screen TV
- Upgraded bath amenities
- Pillow menu
- Private pool access for adults-only, featuring Bali beds
- Pool concierge and bar service
- Complimentary Internet access in-suite
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Climate control
- Jetted tub
- Seating area
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
Preferred Club benefits include:
- Personalized check-in and check-out with concierge service
- Daily continental breakfast (Preferred Club Lounge)
- Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
- Exquisite desserts and fine liquors (Preferred Club Lounge)
- Complimentary computer access (Preferred Club Lounge)
- Preferred status and amenities
- Upgraded mini-bar and room service menu
- Spacious living area with sofa
- 32" flat screen TV
- Upgraded bath amenities
- Pillow menu
- Private pool access for adults-only, featuring Bali beds
- Pool concierge and bar service
- Complimentary Internet access in-suite
- 2 double beds
- Ocean view
- No more than 4 guests in the room
- 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Bathroom with shower only
- Climate control
- Living room
- Smoke-free
- Please note: this room category will include a child safety lock to go out to the pool
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- TV
- Balcony/terrace
Preferred Club benefits include:
- Personalized check-in and check-out with concierge service
- Daily continental breakfast (Preferred Club Lounge)
- Afternoon hot and cold hors d'oeuvres (Preferred Club Lounge)
- Exquisite desserts and fine liquors (Preferred Club Lounge)
- Complimentary computer access (Preferred Club Lounge)
- Preferred status and amenities
- Upgraded mini-bar and room service menu
- Spacious living area with sofa
- 32" flat screen TV
- Upgraded bath amenities
- Pillow menu
- Private pool access for adults-only, featuring Bali beds
- Pool concierge and bar service
- Complimentary Internet access in-suite
Amenities
Lobby
Lobby
Beach
Beach
Main Pool
Adult Pool
Pool
Spa Pool
Spa
Barefoot Grill
Bluewater Grill
World Cafe
Coco Cafe
Lemongrass
Location
Reviews
TripAdvisor Traveler Rating
Great time, great staff.
lorrabell (Kent, United Kingdom) on Dec 06, 2025
We are a couple in early 60’s but young at heart and this was our 8th visit to Mexico from the U K . We have been to regular riu hotels 5 times, sandos playacar and what used to be Gran porto real on 5th avenue. I booked Dreams as wanted a step up from the regular riu hotels and as prices had gone up everywhere had to up my budget anyway. We did a package with British Airways from gatwick. We arrived at 7pm so it was dark and of course it all looks confusing but in the morning we realised how easy it was to get around. Its a relatively small resort and everything is with 5 minutes walk. There are golf carts you can use too, they are zipping around or just message concierge if you need help with luggage etc We was in the preferred buildings, for us the extra cost was very small so worth doing. The rooms are the same as standard just with a few extras. We had tropical view as ocean front or swimout are extra cost which would of put me way over budget. The main difference with this hotel to the riu brand was the food in the restaurants, this is the best food i have eaten at a hotel. The only restaurant we didnt try was the mexican but the rest was very good and you would of happily paid for the meals at home. They have lots of branded drinks at the bars , even if your not preferred, and extra brands in the preferred lounge, which unfortunately can be a bit boring as theres no real atmosphere in there, but a decent drink before or after dinner is nice. Staff are amazing in mexico, we have never come across a rude or unhelpful staff member in mexico, unlike some other countries. A special thank you to Eric at the preferred adult pool, we was there from 9-5 every day and i didn’t even see him have a day off, tho i guess he must of. Jaime at the beach bar was also great and our housekeeper, Ilianet was the sweetest girl keeping our room so tidy and clean. All the staff deserve every tip they get, always smiling and how many of us can say that doing our every day jobs. The only negative is the evening entertainment isnt great in my opinion. We only went into the theatre a few times as they wasnt really our thing, in the lobby bar they do have singers and a band which was ok but did seem like an extended kids disco. The sports bar was ok if you liked the music tho the dj did take requests too. The bars at the pools close at 5pm which i think is too early, we like a drink chilling in the late sun or even when the sun has gone for an hour. The other negative was lack of cushions for the sun loungers, there isnt enough and the beds are a rigid plastic. We dont get out super early, maybe 9-9.30 and beds at the front 2/3 rows at the main pool are gone tho there are beds backing onto the beach. We went to the beach for the breeze or the adult pool where we had beds with cushions. On the whole i think this is a good hotel for the price considering the quality of the food in the restaurants. We only went to the buffet a few times in the evenings as like most hotels its not always hot food, and i do like my food hot. We rarely go to the same hotel twice but i would definitely go to a dreams again, the riveria maya hotel next to us looked lovely so i would try that in the future. All in all a lovely relaxing holiday in a very nice hotel
Solid Stay at Dreams Sapphire
mtchhldn (Windsor, Canada) on Dec 06, 2025
We recently stayed at Dreams Sapphire in Riviera Maya and overall had a wonderful experience. The resort itself is beautiful, with plenty of dining options and activities to enjoy. Most of the restaurants were excellent, offering a variety of flavorful dishes and great atmospheres. However, we were disappointed with Portofino, as the food there was quite bland compared to the other venues. On the positive side, the French restaurant stood out thanks to Leleutario’s attentive and friendly service, and Cesar at the Bluewater Grill made every meal memorable. We stayed on the first floor and did encounter some issues with bugs in the room. Thankfully, the housekeeping staff was very responsive and helpful in addressing the problem quickly, which made a big difference. The highlight of our trip was the outstanding service from the staff. Miguel, David, and Joel at the swim-up bar were fantastic throughout the week—always welcoming, quick with drinks, and adding to the fun atmosphere. Miguel may be the best bartender we have had in Mexico. He always had a new drink ready for us before our current one was finished. It was unbelievable. Miguel took incredible care of us. He in particular deserves a massive raise/promotion. Dreams Sapphire is a great resort with excellent staff who go above and beyond to make your stay enjoyable. While there were a couple of hiccups (Portofino’s food and the bug issue), the positives far outweighed the negatives. We’d happily return and recommend it to others looking for a relaxing getaway in Riviera Maya.
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