Overview
This oceanfront resort offers a variety of all-inclusive services 24 hours a day. Ocean Riviera Paradise has exclusive suites for all tastes, themed restaurants for discerning palates, a Despacio Spa Centre to relax and unwind, and for those seeking a selective service, Ocean Riviera Paradise has Privilege services and amenities. This hotel is a short 10 minutes from Playa Del Carmen.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
974
Inclusions
- Daily activities
- Round-trip airport transfers
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- Daisy section
- Maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- Smoke-free
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Pool view
- Daisy section
- Maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- Smoke-free
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- Eden section
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Pool view
- Eden section
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- Smoke-free
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- Privilege section
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Coffee maker
- Mini-bar
- Pillow menu
- Seating area
- Upgraded amenities
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
Privilege amenities include;
- Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
- Welcome gift.
- Reservations with priority seating in all a la carte restaurants.
- 24 hour room service.
- Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
- Special dinner included for stays of 4 nights or more.
- Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
- Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
- Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
- Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
- Butler Service.
- Access to visit, dine, and experience another Ocean Hotels property for an evening. Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. Transportation between properties is not included.
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Privilege section
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
Privilege amenities include;
- Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
- Welcome gift.
- Reservations with priority seating in all a la carte restaurants.
- 24 hour room service.
- Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
- Special dinner included for stays of 4 nights or more.
- Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
- Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
- Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
- Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
- Butler Service.
- Access to visit, dine, and experience another Ocean Hotels property for an evening. Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. Transportation between properties is not included.
- 1 king bed, and 1 sofa bed
- Pool view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Pool view
- El Beso section
- Maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- 1 king bed, and 1 sofa bed
- 1 king bed, and 1 sofa bed
- El Beso section
- Maximum 2 adults
- Ceiling fan
- Climate control
- Patio
- Seating area
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- 1 king bed, and 1 sofa bed
- Pool view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Pool view
- Privilege section
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Jetted tub
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
Privilege amenities include;
- Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
- Welcome gift.
- Reservations with priority seating in all a la carte restaurants.
- 24 hour room service.
- Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
- Special dinner included for stays of 4 nights or more.
- Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
- Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
- Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
- Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
- Butler Service.
- Access to visit, dine, and experience another Ocean Hotels property for an evening. Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. Transportation between properties is not included.
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- 1 king bed, and 1 sofa bed
- Garden view
- 1 king bed, and 1 sofa bed
- Garden view
- Privilege section
- Minimum 1 adult, maximum 3 adults
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
Privilege amenities include;
- Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
- Welcome gift.
- Reservations with priority seating in all a la carte restaurants.
- 24 hour room service.
- Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
- Special dinner included for stays of 4 nights or more.
- Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
- Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
- Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
- Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
- Butler Service.
- Access to visit, dine, and experience another Ocean Hotels property for an evening. Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. Transportation between properties is not included.
Amenities
Mike's Coffee
Beach wedding
Lobby bar
Pool bar
Beach
Spa
Motor lobby
Cabana
Eden pool
Teens club
Privilege Lounge
Piano bar
Pool
Bowling
Daisy pool
Waterpark
Hammocks
Mini club
Sports bar
Gym
Location
Reviews
TripAdvisor Traveler Rating
Vanessa is the best
Violet Y on Jan 10, 2026
Vanessa part of the entertainment staff was Awsome super fun to be around and made our week extra special! Would definitely recommend
Nice facility but not a true 5-star
J B (Ottawa, Canada) on Jan 10, 2026
The time there was good, pools were great, restaurant selection excellent and for the most part - very friendly staff. Property is beautiful! We had fun. But for the price, I felt it lacked value, especially considering other resorts I’ve been to for cheaper and less stars. We had 4 rooms: 2 in building 1, 1 in El Beso, 1 in Privilege. All had issues one way or another. Furthermore there was a lot of pushback by management- checkin & out process, shady room service, etc. A few examples of where they could improve: 1. Upon arrival we were told there was a $25 USD ‘Eco tax’ which had to be paid prior to our rooms (4) being checked into (upon exit they asked for an extra $1 due to new 2026 rates). Why wasn’t this part of the original booking (WestJet ; SunWing). Then the big stack of U$D on the counter where our $100 (hmm). 2. There is no grab & go buffet at the beach like so many other resorts. Total downer. The beach resto had 20minute lineups at 4:30pm! Then you have to wait and be served. Massive negative & bring snacks if you’re at the beach area and don’t want to burn 1hr of your day for a plate of nachos. 3. Confusing towel service : we had to provide our room numbers to get towels but then upon exchange elsewhere weren’t asked 4. Room infrastructure is iffy. Beautiful rooms, but issues. Why? Bathtubs that don’t work, leaky shower heads, toilet 1/2 flush buttons that don’t work (would be nice to conserve water!), sliding door latches that don’t work (we had a 2 Coati’s in our room), questionable AC (temps inaccurate). There was also a deHumidifier in 1 room : good to have but symptomatic of larger issue! We also had an entry door issue at one of the rooms: the battery died at 1am - thankfully a technician replaced it and we were in at 01:45! That same door then had a bracket access issue and for the duration of stay had to use a card. 5. One volley ball court and always packed 6.
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