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Overview
This oceanfront resort offers a variety of all-inclusive services 24 hours a day. Ocean Riviera Paradise has exclusive suites for all tastes, themed restaurants for discerning palates, a Despacio Spa Centre to relax and unwind, and for those seeking a selective service, Ocean Riviera Paradise has Privilege services and amenities. This hotel is a short 10 minutes from Playa Del Carmen.
Check in
3 p.m.
Check out
12 p.m.
Rooms
974
Rooms
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- Smoke-free
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Coffee maker
- Mini-bar
- Pillow menu
- Seating area
- Upgraded amenities
- cfm.hotel-room-specific-includes.butlerservice
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
Privilege services include:
- 24 hr butler service;
- minibar, restocked daily with soft drinks, water, and beer and liquor;
- premium top-shelf liquor service in bars and restaurants;
- Privilege beach towels;
- Privilege lounge with concierge services; computers, free wi-fi, library;
- Privilege lounge hors d'oeuvres and snack service;
- personalized check-in and check-out services;
- concierge services for spa, travel and other personal experiences;
- exclusive Privilege Beach with Balinese sun beds and waiter service;
- 10% discount on services at Despacio Spa Centre and DiveIt.
Nine à la carte service selections will be available including:
- Room location (high or ground floor, for example) in accordance with room type reserved
- Advance reservations at à la carte specialty restaurants on evenings of choice
- Menu choices for in-room breakfast service the day after arrival at the resort
- Mini bar beverages and snacks selections
- Preferred in-room welcome amenity (fruit basket or cold cuts, for example)
- Preferred pillow type (goose feather, firm, soft, orthopedic)
- VIK (Very Important Kid) age-appropriate preferences
- Advance reservations for spa treatments and services
- Daily newspaper preference
- 1 king bed, and 1 sofa bed
- 1 king bed, and 1 sofa bed
- Maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
Amenities
Accessibility
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark
Daisy Mini Club
Daily and nightly acitivities
Daisy Teen Club
Daily and nightly acitivities
Age ranges
- Children ages: 3 to 11
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| Piano Bar | Bar | Live music |
| Beach Bar | Bar | Open air |
| Swim up Bar 1 | Bar | Open air |
| Beach Bar 2 | Bar | Open air |
| Swim up Bar 2 | Bar | Open air |
| Swim up Bar 3 | Bar | Open air |
| Swim up Bar 4 | Bar | Open air |
| Lobby Bar | Bar | |
| Discotheque | Nightclub | Dance floor |
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Room
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Amaranto | Buffet | International | Breakfast, Dinner, Lunch | Dress code, This venue may be closed or have reduced days of service during low season |
| Lo Locanda | À la carte | Italian | Dinner | Dress code |
| Sensai | À la carte | Asian | Dinner | Dress code |
| Route 66 | À la carte | American | Dinner | Dress code |
| Blue Moon - Adults Only | À la carte | International | Dinner | Dress code |
| Steakhouse | À la carte | Grill/steak house | Dinner | Dress code |
| Margarita | À la carte | Mexican | Dinner | Dress code |
| Villamarina | À la carte | International | Dinner | Dress code |
| Pez Vela | À la carte | Caribbean | Dinner | |
| Fusion in the Privilege Lounge | À la carte | International | Breakfast, Dinner, Lunch | Dress code |
| Eden | Snack bar | American | Snacks | |
| El Beso | Snack bar | American | Snacks | |
| Daisy | Snack bar | American | Snacks | |
| Mike’s Coffee | Café | Coffee and Pastries | Snacks |
Facilities
- Rooms: 974
- Floors: 4
- Built in: 2016
Health and wellness
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
Location
- Beach front
Meal and plan options
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited international and domestic drinks
Pools and recreation
Pools
- Adults only pools: 1
- Kids pools: 1
- Outdoor pools: 5
- Waterpark: Included
Water sports
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
Other sports
- Aerobics: on site
- Tennis courts: on site
Other activities
- Casino: on site ($)
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Beach Volleyball
- Bowling Alley
Shops and services
- 24 hour front desk
- ATM available ($)
- Baggage check
- Currency exchange
- Giftshop available ($)
- Laundry services available ($)
- Medical services available available ($)
- Multilingual staff
- Parking
- Shopping onsite available ($)
- Wedding facilities available ($)
Mike's Coffee
Beach wedding
Lobby bar
Pool bar
Beach
Spa
Motor lobby
Cabana
Eden pool
Teens club
Privilege Lounge
Piano bar
Pool
Bowling
Daisy pool
Waterpark
Hammocks
Mini club
Sports bar
Gym
Location
Reviews
amazing resort!
michelle_sarahang on Jul 22, 2021
Overall it was a great, well ran hotel. Everyone was super nice and efficient. Especially loved the family based activities. Bowling was a favorite, Theresa and William kept the place very neat and kept everything running smoothly. Highly recommend trying bowling if you come to this resort!
no refund or credit
G5501MNlucass on Jul 20, 2021
was attending for a wedding in july 2020 with a big group wedding was canceled due to covid and resort was not open on our arrival date made many calls to get refund and kept getting the run around called hotel and finally somebody answered told the problem said they would look in to it and call back never did said we nevered canceled but tryed to many times they took 800 dollars of our money people in our group that booked through travelocity were refunded with no problems they wont even give credit what kind of business is this will never book here in future stay away
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