Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.
Overview
This oceanfront resort offers a variety of all-inclusive services 24 hours a day. Ocean Riviera Paradise has exclusive suites for all tastes, themed restaurants for discerning palates, a Despacio Spa Centre to relax and unwind, and for those seeking a selective service, Ocean Riviera Paradise has Privilege services and amenities. This hotel is a short 10 minutes from Playa Del Carmen.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per room per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
974
Inclusions
- Daily activities
- Round-trip airport transfers
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- Daisy section
- Maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- Smoke-free
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Pool view
- Daisy section
- Maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- Smoke-free
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- Eden section
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Pool view
- Eden section
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- Smoke-free
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- Privilege section
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Coffee maker
- Mini-bar
- Pillow menu
- Seating area
- Upgraded amenities
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
Privilege amenities include;
- Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
- Welcome gift.
- Reservations with priority seating in all a la carte restaurants.
- 24 hour room service.
- Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
- Special dinner included for stays of 4 nights or more.
- Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
- Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
- Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
- Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
- Butler Service.
- Access to visit, dine, and experience another Ocean Hotels property for an evening. Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. Transportation between properties is not included.
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Privilege section
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
Privilege amenities include;
- Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
- Welcome gift.
- Reservations with priority seating in all a la carte restaurants.
- 24 hour room service.
- Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
- Special dinner included for stays of 4 nights or more.
- Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
- Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
- Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
- Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
- Butler Service.
- Access to visit, dine, and experience another Ocean Hotels property for an evening. Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. Transportation between properties is not included.
- 1 king bed, and 1 sofa bed
- Pool view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Pool view
- El Beso section
- Maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- 1 king bed, and 1 sofa bed
- 1 king bed, and 1 sofa bed
- El Beso section
- Maximum 2 adults
- Ceiling fan
- Climate control
- Patio
- Seating area
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- 1 king bed, and 1 sofa bed
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Privilege section
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Jetted tub
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
Privilege amenities include;
- Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
- Welcome gift.
- Reservations with priority seating in all a la carte restaurants.
- 24 hour room service.
- Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
- Special dinner included for stays of 4 nights or more.
- Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
- Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
- Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
- Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
- Butler Service.
- Access to visit, dine, and experience another Ocean Hotels property for an evening. Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. Transportation between properties is not included.
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
Amenities
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark
Daisy Mini Club
Daily and nightly acitivities
Daisy Teen Club
Daily and nightly acitivities
- Children ages: 3 to 11
| Type | Amenities | |
|---|---|---|
| Piano Bar | Bar | Live music |
| Beach Bar | Bar | Open air |
| Swim up Bar 1 | Bar | Open air |
| Beach Bar 2 | Bar | Open air |
| Swim up Bar 2 | Bar | Open air |
| Swim up Bar 3 | Bar | Open air |
| Swim up Bar 4 | Bar | Open air |
| Lobby Bar | Bar | |
| Discotheque | Nightclub | Dance floor |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Amaranto | Buffet | International | Breakfast, Dinner, Lunch | Dress code, This venue may be closed or have reduced days of service during low season |
| Lo Locanda | À la carte | Italian | Dinner | Dress code |
| Sensai | À la carte | Asian | Dinner | Dress code |
| Route 66 | À la carte | American | Dinner | Dress code |
| Blue Moon - Adults Only | À la carte | International | Dinner | Dress code |
| Steakhouse | À la carte | Grill/steak house | Dinner | Dress code |
| Margarita | À la carte | Mexican | Dinner | Dress code |
| Villamarina | À la carte | International | Dinner | Dress code |
| Pez Vela | À la carte | Caribbean | Dinner | |
| Fusion in the Privilege Lounge | À la carte | International | Breakfast, Dinner, Lunch | Dress code |
| Eden | Snack bar | American | Snacks | |
| El Beso | Snack bar | American | Snacks | |
| Daisy | Snack bar | American | Snacks | |
| Mike’s Coffee | Café | Coffee and Pastries | Snacks |
- Rooms: 974
- Floors: 4
- Built in: 2016
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Beach front
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited international and domestic drinks
Pools
- Adults only pools: 1
- Kids pools: 1
- Outdoor pools: 5
- Waterpark: Included
Water sports
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
Other sports
- Aerobics: on site
- Tennis courts: on site
Other activities
- Casino: on site ($)
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Beach Volleyball
- Bowling Alley
- 24 hour front desk
- ATM available ($)
- Baggage check
- Currency exchange
- Giftshop available ($)
- Laundry services available ($)
- Medical services available ($)
- Multilingual staff
- Parking
- Shopping onsite available ($)
- Wedding facilities available ($)
Mike's Coffee
Beach wedding
Lobby bar
Pool bar
Beach
Spa
Motor lobby
Cabana
Eden pool
Teens club
Privilege Lounge
Piano bar
Pool
Bowling
Daisy pool
Waterpark
Hammocks
Mini club
Sports bar
Gym
Location
Reviews
Where is the Director?
rob t (Kingston, Canada) on Feb 04, 2023
We are currently at the resort with our children, grandchildren and their godparents, which we paid for. We arrived 5 days ago and were put in a disgraceful room which had no air-conditioning, cigarette burns in the curtains and a unfunctional shower. I'm positive that the resort was well aware of these issues before they assigned the room to us. After two days of living in these conditions, we were moved to another room, right next to the original one. Surprisigly, no one has checked into that room. The resort is very nice with good restaurants and all the amenities that you require.The staff are very pleasant and helpful. Nevertheless, we requested compensation for the disruption and inconvenience in our holiday. We were offered an insulting 25 minute complimentary spa, which neither of us enjoy, and late checkout, which we don't require. In other words, the offered compensation had zero value to us. In an effort to evaluate my displeasure to senior management, I requested a meeting with the Director of the resort to discuss suitable non-financial compensation. Apparently, the staff is very reluctant to refer issues to the director. I get a sense that they work in fear of him and are just hoping that we will just go away. I was advised two days ago that the manager of customer service would be contacting us. We are still waiting for that call. In my 40 years of corporate life, I considered feedback from clients as a gift. Its apparent that senior management here don't appreciate that gift. In reading the resorts responses to negative reviews, which appears to be happening more frequently, is very genetic with no indication on what steps have been put in place to improve their operations. As noted above, this is a decent resort with very intenative helpful staff , but don't expect any immediate assistance with your concerns from senior management. Apparently they just want to hear positive feedback. This attitude will eventually catch up to them. Hopefully someone from the corporate office reviews these note and take steps to change this attitude.
Terrible - Mold covered rooms very unhealthy
shawn g on Feb 03, 2023
I am this review to inform travelers of the accommodations my family experienced in room 3311 for a 5 day stay at Ocean Riviera Paradise I also sent this message to management upon instructions from Elizabeth who was a very kind advisor in the Privileged checkin checkout desk at this hotel. Upon arrival to our room, we immediately noticed the pungent smell of mold and mildew. I mentioned to our Butler as we were standing in the room with her that the room was strong with mold. As we left to view our second room number 3421 she mentioned she would call immediately to have it refreshed. Upon return to our room we found a dehumidifier along with a scent that was sprayed in our room to mask the strong mold and mildew smell. when requesting a different room we were told the resort was full and there were none available for us to switch to. Meanwhile we stayed in the room with the air conditioner running 100% of the time because it could not reach a reasonable temperature while also emptying the dehumidifier about every four hours nonstop even in the middle of the night with gallons of water. The room struggled to be below 80% even with the dehumidifier running 100% of the time. As a build science expert this room is extremely unhealthy and dangerous for anyone to occupy. There is clearly a problem in the room which we have taken photos and videos to show of mold spores that have been painted over with a thin coat and coming through the existing paint. It is disappointing at best that a resort this size has such poor management that they place people in rooms that can be deadly to those who may have asthma or other respiratory issues only so you can profit from filling rooms. This issue alone is more than enough that the general public should be aware of before spending their hard earned money to stay in an unsafe room that management can easily see in its attempting to mask the growing mold inside the room with paint. Even the paint is flaking off the walls which we have also documented with video and photos if you would like to see some of those as well. These are things that vacationers need to know as they bring their children to stay inside of these unhealthy rooms. secondly, we requested five different times to have water brought to our room. We were told repetitively they would bring water bottles to our room, however no one ever did. Each line that we tried to call on the phone would just ring continuously with no one ever answering. We requested water from our Butler, from guest services, front desk and every area that we thought there would be someone who could help us. We told the staff that we do not drink the alcohol or the soda in the refrigerator and we're only in need of water. Two water bottles per room per day at best is not adequate for people to be hydrated properly and healthy. It seems that management would have enough common sense to realize that providing water instead of soda and alcohol would be a substantial savings when someone request water over the other drinks. We even offered to buy the water still no response no help, terrible service overall it seems clear that the management has a great disconnect from the service employees. The water is 1 issue but the mold and mildew inside of the room is a serious HEALTH ISSUE that needs to be dealt with and shared with the public that are being put at risk to stay in these rooms. Lastly, food...if you expect great food, it's mediocre at best. Out of all the restaurants to choose from, the main buffet is really the only spot. If you prefer quantity of quality or decent food then this may be the place for you. Terrible resort!
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
