Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.
Overview
This oceanfront resort offers a variety of all-inclusive services 24 hours a day. Ocean Riviera Paradise has exclusive suites for all tastes, themed restaurants for discerning palates, a Despacio Spa Centre to relax and unwind, and for those seeking a selective service, Ocean Riviera Paradise has Privilege services and amenities. This hotel is a short 10 minutes from Playa Del Carmen.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
974
Inclusions
- Daily activities
- Round-trip airport transfers
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- No more than 5 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- Daisy section
- Maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- Smoke-free
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Pool view
- No more than 5 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Pool view
- Daisy section
- Maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- Smoke-free
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- Eden section
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Pool view
- Eden section
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- Smoke-free
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- Privilege section
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Climate control
- Coffee maker
- Mini-bar
- Pillow menu
- Seating area
- Upgraded amenities
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
Privilege amenities include;
- Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
- Welcome gift.
- Reservations with priority seating in all a la carte restaurants.
- 24 hour room service.
- Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
- Special dinner included for stays of 4 nights or more.
- Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
- Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
- Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
- Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
- Butler Service.
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Privilege section
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
Privilege amenities include;
- Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
- Welcome gift.
- Reservations with priority seating in all a la carte restaurants.
- 24 hour room service.
- Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
- Special dinner included for stays of 4 nights or more.
- Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
- Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
- Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
- Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
- Butler Service.
- 1 king bed, and 1 sofa bed
- Pool view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Pool view
- El Beso section
- Maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- 1 king bed, and 1 sofa bed
- 1 king bed, and 1 sofa bed
- El Beso section
- Maximum 2 adults
- Ceiling fan
- Climate control
- Patio
- Seating area
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
- 1 king bed, and 1 sofa bed
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Privilege section
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Jetted tub
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
Privilege amenities include;
- Privilege check-in & check-out with free late check-out until 3 p.m. (subject to availability)
- Welcome gift.
- Reservations with priority seating in all a la carte restaurants.
- 24 hour room service.
- Daily Privilege ‘Cook to order’ Breakfast served in a private designated area.
- Special dinner included for stays of 4 nights or more.
- Access to private Privilege lounge with Premium and International drinks, wine selection, breakfast, lunch and dinner service, coffee and tea menu, hors d’oeuvres & snacks, Wifi and PC’s with free internet service, personalized service and Private concierge.
- Private beach section with upgraded chaise lounges and bali beds and Private waiter service.
- Rooms include scale, full mini bar, welcome bottle of wine, turndown service, spa, exclusive bath amenities, exclusive towels in room, bathrobe and slippers.
- Privilege Kids will receive Daisy Welcome Kit, special drinks and meal in Privilege Lounge, bathrobe, beach toys, VIK (Very important Kid) in Family hotels.
- Butler Service.
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Room service
- Safe
- TV
Amenities
Accessibility
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark
Daisy Mini Club
Daily and nightly acitivities
Daisy Teen Club
Daily and nightly acitivities
Age ranges
- Children ages: 3 to 11
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| Piano Bar | Bar | Live music |
| Beach Bar | Bar | Open air |
| Swim up Bar 1 | Bar | Open air |
| Beach Bar 2 | Bar | Open air |
| Swim up Bar 2 | Bar | Open air |
| Swim up Bar 3 | Bar | Open air |
| Swim up Bar 4 | Bar | Open air |
| Lobby Bar | Bar | |
| Discotheque | Nightclub | Dance floor |
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Room
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Amaranto | Buffet | International | Breakfast, Dinner, Lunch | Dress code, This venue may be closed or have reduced days of service during low season |
| Lo Locanda | À la carte | Italian | Dinner | Dress code |
| Sensai | À la carte | Asian | Dinner | Dress code |
| Route 66 | À la carte | American | Dinner | Dress code |
| Blue Moon - Adults Only | À la carte | International | Dinner | Dress code |
| Steakhouse | À la carte | Grill/steak house | Dinner | Dress code |
| Margarita | À la carte | Mexican | Dinner | Dress code |
| Villamarina | À la carte | International | Dinner | Dress code |
| Pez Vela | À la carte | Caribbean | Dinner | |
| Fusion in the Privilege Lounge | À la carte | International | Breakfast, Dinner, Lunch | Dress code |
| Eden | Snack bar | American | Snacks | |
| El Beso | Snack bar | American | Snacks | |
| Daisy | Snack bar | American | Snacks | |
| Mike’s Coffee | Café | Coffee and Pastries | Snacks |
Facilities
- Rooms: 974
- Floors: 4
- Built in: 2016
Health and wellness
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
Location
- Beach front
Meal and plan options
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited international and domestic drinks
Pools and recreation
Pools
- Adults only pools: 1
- Kids pools: 1
- Outdoor pools: 5
- Waterpark: Included
Water sports
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
Other sports
- Aerobics: on site
- Tennis courts: on site
Other activities
- Casino: on site ($)
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Beach Volleyball
- Bowling Alley
Shops and services
- 24 hour front desk
- ATM available ($)
- Baggage check
- Currency exchange
- Giftshop available ($)
- Laundry services available ($)
- Medical services available ($)
- Multilingual staff
- Parking
- Shopping onsite available ($)
- Wedding facilities available ($)
Mike's Coffee
Beach wedding
Lobby bar
Pool bar
Beach
Spa
Motor lobby
Cabana
Eden pool
Teens club
Privilege Lounge
Piano bar
Pool
Bowling
Daisy pool
Waterpark
Hammocks
Mini club
Sports bar
Gym
Location
Reviews
Attention to detail could have made our good stay better.
Diana S (Toledo, Ohio) on Jul 04, 2022
Overall, our family vacation was a pleasant one. The food was amazing, the H10 Hotels app was handy for checking restaurant menus, and the pools and beach were all fantastic. However, our experience could have been improved immensely with a little maintenance and an additional tram driver. From previous experiences at all-inclusive resorts (and after reading some prior reviews), we didn't hesitate to book a Privilege room. The Privilege check-in experience was clearly different from the standard process, but it was no faster, and it still came with the expected resort membership/timeshare shill attempt. Our butler, Marisol, walked us to our room after the tram was a no-show. When we arrived, we saw two Double beds instead of the King we had requested. Marisol promised to look into getting us moved into another room the following day, but that never happened, and that wasn't a deal-breaker, anyway. (Our 10-year-old son was pleased to have a Double to himself instead of the sleeper sofa!) We also set up all of our dinner reservations with Marisol at that point, and I installed WhatsApp on my phone to contact her during our stay. She would make the reservations every morning and send us confirmation of where and when we would be eating that evening. She was also able to answer random questions we had, like whether we could get a car to Playa del Carmen ($20 arranged with the bellhop). The only miss with our butler was when we were preparing for checkout; we had started to haul our own luggage to the elevator when we ran into the bellhop who had come to get us. Our Privilege Junior Suite Garden View included multiple lamps that weren't plugged in (some weren't even anywhere near a power outlet), a whirlpool tub with a leaky drain that emptied the tub nearly as fast as it filled, oddly-wired light switches that controlled one or more lights on the opposite side of the room, and switchplates that would fall off the wall on occasion. The bed linens were stained, and so was the sleeper sofa. The cushions on the balcony chairs were torn. These were all minor inconveniences, and weren't enough to merit us asking for another room... but these details were enough to be irritating at a time when we were supposed to be relaxing. Our favorite part of the resort experience was the food, by far. The Privilege Lounge was our go-to for breakfast every day -- usually lunch, too. Dinner every night was exquisite. The drinks were delicious and just strong enough (we generally stuck with a margarita on the rocks), and our son ordered himself a Shirley Temple every chance he could get. He also LOVED the quesadillas on the Kids Menu. Best. Mozzarella. Ever. Other noteworthy bits: The bowling alley is first come, first served, and the process is NOT obvious. When bowling opens at 4:30pm, go in and to the right, by the bar. In the corner is a staff member with a computer. She will take your information and call your name when it's your group's turn. On the beach, there's a place to rent water sports equipment like snorkels and flippers. Bring your ID and 100 pesos. No ID, no rental. Teen Club is a sign-in and drop-off situation. Kids Club is more time-sensitive, and it's possible to miss out if you don't get there by the cut-off time for the morning. Be aware that some of the video games at the Teen Club are M-rated, so an elementary school child could very well be playing Grand Theft Auto 5. The Privilege pool is a quiet area, but the adults-only Beso pool always seemed to have the music bumping, as did the Eden pool. The Daisy family pool was loud with children during the day, as expected. The on-site gift shop wasn't exorbitantly priced for the souvenirs we chose -- $10 photo frame, $12 onyx carving, $15 painted ceramic skull). Note that they do NOT accept Discover Card. We arrived on a Sunday, when all the weekend visitors were checking out. The concierge explained to us that many locals come to the resort for a long weekend, so Sundays are a very hectic day in the lobby. Keep this in mind when planning your arrival and departure.
Not a 5 Star resort
Noparadise (Toronto, Ontario) on Jul 04, 2022
We arrived in April for a destination wedding expecting a 4-5 star resort experience. Starting at check in where we stood in line for at least 45 minutes while 2 staff tried to check in a full bus load of guests. Our room was ok but the air conditioning was not working for the first 5 days even though we reported it to the front desk everyday. By the 6th day it was better but still not “cool”. The food is bland and boring, even in the restaurants that require reservations. The wine is awful, but if you want to pay for wine (at an all inclusive) maybe it might be better. The drinks by the pools and at all the bars are watered down. Couldn’t swim in the ocean because of seaweed and no where on their website do they tell you this. The staff were not even very friendly which might have made up for some of the downfalls. This place is a wedding factory, different day, different bride. Very impersonal!! All in all we were disappointed and would not waste our money to come back.
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
