TripAdvisor Traveler Rating

The resort was absolutely beautiful and impeccably maintained. The staff was so nice and friendly that it made you feel very welcome. The pools were fantastic and we really enjoyed the Reserve section from the pool to the beach area. The only disappointment was the food at some of the restaurants.

Had a brilliant week at La Perla and couldn't commend it enough. Notably staff were on point - attentive but not over the top, and very welcoming of a gay couple. Food options were brilliant. We particularly liked the the way the hotel is situated in the mangroves which you walk through to the immaculate beach, which coupled with great all round facilities makes for a good stay.

Absolutely magical experience at this hotel. Really beautiful location kept immaculately clean. Super friendly staff, amazing facilities and atmosphere. Also lots of animals to see like cats, raccoons and cotes - which we adored. Specifically wanted to mention Buffet Hadar where we ate daily. Amazing food and incredible service from Ismael, Sandy and Odilia. Couldn't do enough for us. We've never had service like it anywhere before. Ismael in particular somehow seems to know every guest personally! Also wanted to mention Sals who put on an amazing birthday celebration for my wife alongside the fantastic food and amazing service. They even specially made a chicken dish off-menu for us, which we really appreciated. We went on multiple day trips with Cancun Adventures booked through Argelia at the hotel. She helped us pick some incredible trips and helped us rearrange when needed. Cancun Adventures trips were incredible, never forget experiences.

Had a great experience vacationing with my wife at Paradisus. We really enjoyed the food at Cielo and the fish tacos by the pool were some of the best I’ve had. One thing we did find somewhat lacking were the desserts. The service was great all around and we can’t wait to return. Ernesto at the Hadar buffet was very enthusiastic and attentive, Lorenzo in the beach area makes the best Mezcalitas in the business, and Angel is your guy if you want good drinks by the pool in the families side.

Our experience at the paradisus has been phenomenal service and experience. From Hadar Restaurant with Ernesto & Carlos with exceptional service and great hospitality and enthusiasm every morning for breakfast. Our favorite bar was by the beach and Lorenzo made the best mezcalitas and knew how when to bring more without asking. Also, at the pool Angel had the best drinks in the family pool. We had the best food at el cielo for dinner, we went multiple times. We don’t have children yet but we can see ourselves coming back with our child in the future. They had so many activities for the little ones. The property is beautiful and we definitely got to rest and relax and recharge at this property. Looking forward to coming back in the future!! They only tiny feedback would be that the pastries or desserts on property would be better and that the restaurants had better quality food. The best food we found at el cielo, the grill ( by the pool, fish tacos were fantástics) the buffet was good. We have been to the Hilton playa de Carmen which has amazing food. So that’s our comparison level. But that was the only room for improvement. But everything else was great!