TripAdvisor Traveler Rating

my trip was very satisfying from start to end, the food the people that worked there ,the accommodations, the activities, and the cleanliness of the property, very well done. I would definitely recommend this for my friends.

We had the best service from Liz, at South Avenue Bar. Liz made the trip feel like we were hanging out with a good friend that we’ve known for years. Our overall experience was amazing. The resort is incredibly clean and beautiful. Staff are so friendly and the location is surreal. Another big shout out to Teresa at the beach. (By Kanna)She brought my husband cake on his birthday and sang to him. We also were surprised with cake and champagne in our room. Teresa at South Ave bar was also incredible. And the mornings wouldn’t have been complete without a happy, friendly Bueno Dias from Viridiana at Hadar.

Elvis at the Farhenheit pool was absolutely amazing!!! He was very attentive, had such a great attitude, and not only remembered what we were drinking, but offered new suggestions. It’s like he could read our mind … we were never without anything.

The hotel accommodations and food were average. However, the service at one of the Reserve only restaurants, Sante, was impeccable. In particular, our waitress Wendy was the best! She went out of her way to bring us special chocolate croissants and was very nice and friendly.

This is my honest review. We are still here now. It is our last day. The breakfast is good. The lunch by the pool is fantastic. But the dinners are not edible. My husband and I are not foodies by any means and we don’t care as long as the food is decent. We’d be fine with burger and fries to be honest. But the dinners are absolutely horrific. The only dinner that was edible was the hibachi place and that was three stars. The resort is clean and the staff is fantastic. I got a massage at the spa with Alberto and he was phenomenal. It was probably one of the best vacation massages I’ve ever had , and the spa is really pretty. If you do not come here. . Fill up at the breakfast and the lunch and just have snacks for dinner or order room service. The entertainment was better than expected. Also, I upgraded to reserve status to get the premium Liquor and the cenote experience with the shaman. It is absolutely not worth the upgrade. My concierge was nowhere to be found, and I was never able to get a reservation at the exclusive restaurant. If you’re interested in the cenote experience, save your money and go to park instead. I was supposed to get free sunscreen and bug spray and it was never sent to my room. Overall, we had a really good time and if I didn’t upgrade, I think I would have a better experience and review. I think I’m just very disappointed with the upgrade and I do not at all feel like it was worth the money.