TripAdvisor Traveler Rating

We upgraded our room once we realized that our room was in the family area. We we given a swim up concierge room in the La Perla portion. Of the hotel, but we weren’t aware that we also had access to The Reserve, another more private area of the resort until Cesar, our concierge told us. There was some confusion about the whole thing, but once we connected with Cesar, he made sure we were well taken care of with dinner reservations, room amenities, etc. The swim up room that we had was well appointed, but had a very strong smell of mold and mildew. It said off my allergies, and I requested that we be moved to another room. Cesar worked hard to make that happen, and we were given another room, also swim up, But alas, it also had an odor of mold and mildew. That is something that this resort needs to address and work on The specialty restaurants were so so and actually the touted steakhouse was a big disappointment. The staff at the hotel from room service to housekeeping, two bartenders were all very attentive, friendly, and went the extra mile , the bedding and linens were very good as was the Bath and body products. We again were impressed with Cesar concierge, he did go the extra mile for us to make sure we were comfortable. Gracias, Cesar!!

Alberto and German made us delicious rolls and appetizers. It was the best shlushi I ever had. Just ask them to surprise you with what they make for you. You will not be disappointed. I would highly reccomend.

Wowwwww!! Best service, best staff, i don’t aNg to leave! We had the absolute best time ever at this resort!!! Joaquin is the best bar tender on earth and so is Rene! Adults only pool bar is the spot, they will treat you like royalty. Will be back! A

If you want to have the time of your life visit Joaquin. He is the nicest most genuine fun server! Everyone had a blast and he kept the party going!!! Love you Joaquin. Blast in a glass. Love love love love him so much

Joaquin at bar sunset is the best he made our whole trip. 10/10 recommend if you come Paradisus you need to see him at bar sunset. He makes the best drinks and is the best time! He'll make sure you never go thirsty!