TripAdvisor Traveler Rating

Very good service with Nellia and Arturo

I loved this resort! Our concierge Carlos met with us soon after we checked in. He recommended restaurants, made our dinner reservations, arranged our transportation, and kept us updated about activities each day. We just had to relax and enjoy! Our first meal was at Sante, a very quiet and elegant restaurant serving breakfast and lunch. We met Renau who quickly became my favorite waiter! The service was excellent and we returned to Sante many times during our stay. I look forward to staying at this resort again soon.

What a beautiful hotel, the staff are all so helpful and friendly, and the grounds and pools are immaculate. Our room was a Reserve Junior Suite Nature View. It was gorgeous, overlooking the reserve pool and the mangroves. The complimentary mini bar was well stocked and replenished daily, and we could ask for extras eg wine or spirits. Eduardo was our concierge and he genuinely couldn’t do enough for us. He checked in with us every day and was so helpful, he really made our stay extra special. We spent a lot of time on the beach, the sea was warm, shame about the seaweed (staff were out clearing it every day) but it didn’t stop us from swimming. Loved the cabanas on the beach, listening to the waves and all the wildlife in the mangroves and drinking daiquiris of course. So peaceful! We found the food to be mostly excellent, the only poor experience was in the Italian restaurant but this was more than made up for in the others; the service was of a very high standard and there was a good range of options. We also enjoyed the coffee bar which served great croissants and cookies, and the gelato stall too. There were activities daily and entertainment on every night. We didn’t really bother with this but my husband did book a fishing trip through the hotel and unfortunately this is the reason I have knocked off a star. The captain of the boat was extremely rude to my husband and as a result he came away with no photos of his catch. This was the one trip that he had always wanted to do and despite Eduardo’s best efforts, he has no mementoes - it left a sour taste. That said, it can’t take away from what was a wonderful trip - we would highly recommend the hotel and paying extra for the Reserve - maybe just don’t go fishing…

Had the best experience and stay. Hotel grounds are beautiful and well maintained. The staff is amazing, so attentive and caring. They took the best care of us. Special shoutouts to Cynthia who was the most amazing concierge, updated us on events for the dinner, made sure we had everything we needed and even brought us koi food to feed the fish. Christian and his baby mango drinks were the best! Daniel has the voice of an angel and was so much fun and just made sure we felt safe and taken care of. The spa services were also incredible and we had the best facials. Great experience and I would recommend

Upgrading to the Reserve is worth it. We had an excellent time. Everyone was so kind and attentive. Sad we couldn't just stay forever.