TripAdvisor Traveler Rating

We had a wonderful stay at Paradisus Playa del Carmen – La Perla. The resort is beautiful, but what really made our experience special was the excellent service we received throughout our stay. A very special thank you to our concierge, Yaiza, who was absolutely wonderful. She helped us with our restaurant reservations and went above and beyond to help us plan a surprise for our friends’ wedding anniversary. She was always attentive, kind, and incredibly prompt whenever we needed anything. Her help truly made our stay and the celebration even more special. We also want to recognize Isabel and Abisael at the pool bar, who took great care of us and always provided friendly and attentive service. At the buffet, Carlos, Ismael, and Ernesto were fantastic as well. They were always attentive, welcoming, and made sure we had everything we needed. Overall, we had a great experience and truly appreciated the warmth and professionalism of the staff. Thank you to everyone who helped make our vacation so enjoyable and memorable. We would definitely recommend Paradisus La Perla!

Atmosphere, ambiance, and service was impeccable! The staff were so kind and went above and beyond! Carlos Ariel @Hadar was especially notable. I saw him every morning at breakfast and his service was top notch! I thoroughly enjoyed my stay here at Paradisus La Perla. It was truly the relaxing vacation that I needed, and I will be back! Cheers, KG

Very nice all adult hotel, the sister property next door hosts families. Some of the restaurants shared with families. Still great restaurants. All staff at this hotel are very friendly and go out of their way to be helpful. Nice adult pool with swim up bar. Nice beach, great rooms and plenty of things to do. Also, want to give a special thank you to our waiters - Ernesto and Fernando at the Hadar restaurant at breakfast every morning. Excellent service from them, bravo!

I think that the hotel is beautiful and has great potential. There are a few things that I would change. First, why isn't there liquor in the mini bar? For such a higher experience, this is unheard of. Secondly, the concierge service is mediocre at best. The only thing that's done for the reserve is making dinner reservations. There was no option of times or any input received by me except which place. The concierge also asked the fill in concierge if I was assigned to her in Spanish, which she assumed that I don't know. Instead of her saying hello right then, she kept walking. This in itself was not a good start. I did enjoy the wellness activities. The cenote experience was unavailable for me and I was offered the family one. Why would I want to do that? Asking questions around the resort was a waste of time because nobody knows exactly what's going on and where. There needs to be a sign outside of the gazebo because I circled for 20 minutes asking for the location and was sent everywhere including the beach. Loved the cacao awakening experience. Oh and my housekeeper I think her name was Janelle. Very thorough!

This resort was amazing. The staff was so nice and me the experience that much better. Dinner was one of my favorite parts at the different restaurants.