TripAdvisor Traveler Rating

I’m standing Service impeccable cleanliness everyone treats you like your family and a close friend Christopher and I Concierge’s Miriam and BRYANT. We’re just absolutely amazing every need every detail. Outstanding service with a smile and loving heart.

We had an amazing experience at this resort. This is now our third time here and it’s a pleasure every single time. We especially want to call out the amazing employees, Alfredo and Yusmara at restaurante Sante, who took care of us poolside all vacation long. They were professional, attentive and incredibly kind. We will be back soon!

Paradisus La Perla was a great stay. We stayed in the Reserve. It was well worth the extra that we paid. The resort is super clean and all the staff we encountered were friendly and more than willing to help with anything we needed. Room: We had the Reserve Suite Nature View room. It was very roomy with plenty of space for all our clothes (I overpacked as usual). Veronica was our concierge and I can’t say enough good things about her. She booked all our restaurants, answered all our questions and was always willing to help with anything needed. Our room did not have an ironing board and iron so she arranged to have one brought to the room and it was a very quick turnaround. We also had a closet door that wasn’t opening properly and she also arranged to have that fixed promptly. We did have an issue with the toilet in the room and we called it in and maintenance fixed it promptly as well. Pool: You have to get there early to secure seats. Some days we sat in the quiet zone pool due to lounge availability. We also sat by the reserve pool. There is a swim up bar and that was a lot of fun. Water is cold so it was a good way to cool down. Gym: The hotel has a gym. Has some machines, some weights, maps and spin bikes. It’s open 24 hours. They provide towels and water. Restaurants: Sante: This is for reserve guests and serves breakfast and lunch. Everything we had was excellent. We went multiple times and never had a complaint. Fahrenheit: This is by the main pool in the adult only area. We went when we arrived and one day for lunch. Food was good. We had the tuna tacos and some ceviche. For any vegetarians, they do have a beyond burger as a food option. It was covered so it was very pleasant to sit there. Lemon Fish: We ate dinner there our first night and it was so good, we went back later in the week. They bring out some sweetpotato strips (like chips) with a sauce that was excellent. We had Tuna Nikkei Tiradito and Grouper Ceviche to start and we both had the Grilled Sea Bass Tacu Tacu as a main dish the first time we went there. All were excellent. The second time we went we started with White Tuna Fish Tiradito with Coconut Sauce and also got the Tuna Nikkei Tiradito again. I had the Tuna Fish with Sesame & Quinoto and Rice with Seafood. All were really good. Tokimeku: This place was also excellent. We started with the Edamame and Tuna Kanami. We then decided to get a bunch of rolls. We had California Roll, Uramaki Roll, Spicy Tuna Maki (it is spicy but not overpowering) and the Syake Roll Grill. Very fresh. For dessert we split the Banana Spring Roll. It was good and glad we split it since it was enough for us to split after the delicious rolls. Blue Agave: They start with bringing various dips like Quacamole, Salsa, some bean dip and pico de gallo. We ordered some tacos and were looking forward to it. After an hour the food was still not out and we had to find the waitress to inquire about the delay. She said the kitchen was slammed and it would be out in a few minutes. We waited 10 more minutes and saw that two tables, with a different server, who came in 30 minutes after us already had their food. So we left. We did speak to the manager who really had no interest in what we had to say. Was very disappointed. We were hungry so we went to the buffet, Hadar, and it had enough choices for both of us. Flora: The night we went they had a Mexican Buffet in the back of the restaurant outside. There weren’t really any vegetarian options for me and there were so many kids running around so we left. We wound up hitting the buffet, Hadar, again since all other restaurants were booked solid. Sal Steak Cave: This was so delicious. If you are reserve, you get this complimentary (one dinner), otherwise, there is a charge. We started with the Eggplant Dip and the Smoked Heirlooms Salad. For the main meal, we had Pesca Del Dia (sea bass was the catch of the day) and the New York Strip. We had sides of Puree Potato with Chaya, Sauteed Spinach with Ranch Cream, Double Cooked Sweet Potato with Arugula and Reggianito Pesto and Smoked Beets with Melipona. We should have ordered less since they were bigger than anticipated. We didn’t care for the sweet potatoes as they were dry but everything else was good. For dessert, we had the Souffle and the Manzana Y Pistache. Also good. Definitely do not miss this restaurant. The wine is an extra charge.

Paradisus La Perla Reserve Playa Del Carmen Quintana Roo Mexico My husband and I spent 8 WONDERFUL nights in a master suite swim up suite in the Reserve section of Paradisus La Perla. From the moment we arrived we were greeted by the some of the most friendly people we have ever had the pleasure to meet, the smiles we received from everyone we encountered, from the bellboys, the gentle men who escorted us to the reserve lobby via golf cart, and the reception staff who assisted in checking us into the Resort. It is very clear in their actions that each and every one of them took pride in their work and truly enjoyed it as well. Immediately after checking in we were introduced to our concierge Roberto. We cannot speak highly enough about Roberto, He not only loves his work but takes the time to get to know each of his guests, he goes above and beyond to assist with making the experience special, from answering simple questions, making dinner reservations,to assisting with planning excursions and more. We cannot thank him enough for all his help, kindness and genuine regard for us. We had lovely conversations and got to know about him and his family and him ours. He is a great person and we are so blessed to have met him. Then there's Hennan, a mostly quiet gentleman who graciously works in the Reserve lobby serving drinks and snacks to the Reserve guests, Hennan makes the best margaritas and has a kind smile, he always made it a point to say hi even if we were just passing through the lobby. Francisco who works at the reserve pool will greet you with a smile, and also go above and beyond to assist with snacks drinks etc. We had the pleasure of meeting so many amazing staff members at the Resort, some of which we know their names and others we do not, but the level of kindness we received from all of them is greatly appreciated will not be forgotten. The room was beautiful, comfortable, clean, and extremely spacious.it had everything from a fully stocked mini bar, espresso machine, to bath robes and slippers. I spent every morning enjoying my coffee on the balcony/deck area over looking the quiet pool listening to the birds and enjoying the morning sun. The swim up was amazing. We had daily housekeeping services, nightly turn down services, and daily mini bar restock. We opted for a couples massage at the spa, it was one of the best massages we have ever had! The food, all of the restaurants we went to were wonderful, our favorites were Lemonfish, Tokeymeku (misspelling?)Sal, and Sante, we ate breakfast at Sante every day except one. We only ate at the Hadar buffet once for lunch and it was also good with options for everyone. The restaurants always ask if there are any allergies or dietary restrictions so rest assured they can and will accommodate if they need to. They also ask if you are celebrating a special occasion. We mostly frequented M bar, South bar, the reserve pool bar, and Reserve lounge for cocktails, they were all fantastic. The beach is beautiful, the daily and nightly activities ant the resort are a must! All in all this is an amazing Resort with something for everyone, thank you to all the staff for making our vacation one to remember! We will definitely be returning, we are already planning to bring our adult children, their spouses and our grandson back next year and my husband and I are considering returning in December for my Birthday.

We had an amazing vacation! We stayed in the Reserve and could not have asked for anything more from a luxurious resort filled with calm beauty and a place/activity for every mood. The staff are beyond amazing, Roberto V. our concierge, who we now call friend, made our stay special every single day, Henan was very welcoming and made us the best drinks! All of the staff were attentive, happy and provided excellent service.