Overview
The Yucatan Princess is an adults only resort, taken to its finest expression, with an unbeatable location in front of the crystal clear Caribbean waters, in the heart of the Riviera Maya. The sophistication surrounds you on a resort with suites tastefully decorated with vibrant contemporary design. A perfect getaway.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Access to the facilities and services of the Grand Riviera and Grand Sunset Princess Hotels
- Online or mobile check in available.
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden view
- Maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Lit make-up mirror
- Seating area
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds
- Garden view
- Maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Jetted tub
- Lit make-up mirror
- Seating area
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Bathroom with tub and shower
- Lit make-up mirror
- Seating area
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- 1 king bed, and 1 sofa bed
- Garden view or Pool view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Garden view or Pool view
- Maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Concierge service
- Lit make-up mirror
- Seating area
- Upgraded amenities
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Jetted tub
- Lit make-up mirror
- Seating area
- Upgraded amenities
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Full bathroom with tub and double shower
- Hair dryer and lighted vanity mirror
- Safety deposit box (free of charge)
- Air conditioning
- Coffee maker
- 42 inch Plasma TV
- Satellite system
- Iron and board
- Mini bar (water, soft drinks, beer, stocked daily)
- In room Premium Bar
- Balcony / Terrace
- Telephone in room
- Pillow menu on request in Concierge desk
- Nightly turn down service
- Use of bathrobes during stay, 2 pairs of slippers per room
- 24 hour concierge service
- 1 water circuit at the Platinum Yucatan Princess Spa per adult, per week
- Discount on all spa treatments (single service items only)
- 1 special dinner
- 1 Princess beach bag
- Special amenities in room
- 1 International Buffet (breakfast, lunch and dinner)
- 4 a la carte restaurants without previous reservation (1 Italian, 1 Grill, 1 International and 1 oriental (Sushi/Teppanyaki)
- 1 Restaurant/Snack 24 Hour
- 1 Bar & Grill in the beach area
- 13 pools in the complex
- 8 Bars (including swim-up bars)
- Premium Beverages
- Fully equipped Fitness Centre
- Daytime organized activities and nightly Entertainment
- Club “La Salsa”
- Non-motorized water Sports (free use)
- 6 tennis courts
- 1 multiuse court (basketball, football, etc.)
- Introductory scuba lesson (1 lesson per person per stay)
- Baseball batting boxes
- Golf driving range
- Open trail for walking / running
- Wi-fi internet connection
- 24 Hour Room Service
- Club house
- Umbrella in all the rooms
- Private check in with cold towels and welcome drink on arrival
- 1 king bed, and 1 sofa bed
- Pool view
- No more than 3 guests in the room
- 1 king bed, and 1 sofa bed
- Pool view
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Balcony
- Bathroom with tub and shower
- Concierge service
- Lit make-up mirror
- Seating area
- Upgraded amenities
- Direct access to pool
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- In room Premium Bar
- Private check-in with cold towel and welcome drink
- Discount on Spa Princess for individual services
- One special dinner
- 1 water circuit at the spa (per adult, per week)
- 1 Princess beach bag
Amenities
Tao
Skylights
Bar Plaza
Bar Plaza
Spa
Spa
Aerial view of pool
Pool
Pool
Restaurant Yucatan Buffet
Restaurant Yucatan Buffet
Lobby
La Bruchetta
Rodeo Grill
Rodeo Grill
International Restaurant
Disco
Location
Reviews
TripAdvisor Traveler Rating
A Temu 5 Star- AVOID!!!
TravelVM394 on Dec 13, 2025
I recently stayed at Princess Platinum Yucatan, and while there were a few things I liked, I would personally rate this as a 2 star experience at best. I’ve stayed at better 4 and 4.5 star resorts, so calling this place five stars feels very misleading. Within the first ten minutes of arriving, I already had a bad feeling. The bellhop didn’t take our luggage to the room, which set the tone right away. The grounds are pretty and generally well kept, but the gravel paths really need to be repaved. The resort itself is huge, and although the pools themselves are clean, the areas around them are not. At the main pool, I saw the same bandages, hairnets, and napkins sitting there for days without being cleaned up. We spent our last four days at the quiet pool near Building 5. It was peaceful, but they played the exact same music every single day, which got old quickly. The hotel overall feels tired and overdue for a refresh. The rooms look worn and outdated, and although the bathroom was cleaned daily, I still noticed handprints on the walls near the mirrors. The toilet area honestly felt more like a prison than a luxury resort. The stairways leading to the rooms were filthy and often littered with garbage. Every day, we opened our door slowly just to make sure there weren’t raccoons outside rummaging through the garbage can near our room. It really took away from the experience. Most of the staff were friendly, but the buffet was a mess. I found a hair and a dirty dish, and when I pointed it out, the staff member simply removed it without saying a word. No apology at all. I also saw a guest walking barefoot in the buffet and no one said anything. Dishes were rarely cleared from our table, and at one point a waiter was making strange cat noises, which felt completely inappropriate for a supposed five-star adults-only resort. The beach was another big disappointment. The sand is white, but the beach itself is very small and full of seaweed. On the positive side, the drinks were great. They used good liquor and poured generously. The nightly entertainment at the Sky Bar was actually very good, and we enjoyed the live bands. The restaurants were hit or miss. The Redo Grill was excellent, and the Italian restaurant was good enough the first time that we went back again. Unfortunately, the second visit was a letdown. The service was extremely slow, and it took forever for our food to come out. Even leaving the resort was frustrating. When it was time to check out, no bellboys came to get our luggage. We were told to wait in the room, which would have taken even more time, so we ended up bringing our luggage down ourselves. Looking around, it seemed like most guests were doing the same thing. I honestly don’t understand how this resort calls itself five stars. Anyone leaving 5 star reviews clearly hasn’t experienced a true 5 star hotel. I wouldn’t return, and I wouldn’t recommend this resort to anyone looking for a luxury experience. If you want that luxury feel and vibe, this is NOT it. AVOID!!!
Mexico 2025
Sophie M on Dec 12, 2025
It was a great full experience,staff were pretty gentle and very helpful,food was perfect tho.I recommend this resort to anyone who wants to have a nice trip to Mexico. There’s pools and animals everywhere, rooms are pretty clean and very nice!
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