Secrets Akumal Riviera Maya reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 5.0
  • Value 4.5

13490 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

A lovely resort we did not want to leave

William B on Feb 08, 2025

We had a wonderful time at this resort. The food, activities, and staff were all excellent and there were so many pools and beach chairs that everyone seemed to greatly enjoy themselves. The Temperature hung around 80 degrees with a bit of humidity but there was always a pleasant breeze.

TripAdvisor users rated this property 5 out of 5

5 diamond resort with 10 diamond staff

SCGirl305 (Lexington, South Carolina) on Feb 08, 2025

My husband and I just visited Secrets Akumal for our 14th time. Each trip seems to get better and better, if that’s even possible. From the beautiful beaches, lush foliage surrounding the resort, exquisite dining options, delicious drinks, 3 swimming pools, the marine life, and the most amazing staff ever…it’s all you could ever want in a luxury vacation. We stayed in an ocean-front preferred club suite in building 2. We had the most amazing view from our room. When we arrived, we had so many special surprises waiting for us. Our room was beautifully decorated with photo memories from previous vacations and specialty champagnes and gifts. All of our meals were 10/10 with the most amazing service. The most incredible meal was the private romantic dinner on the beach. The setting was perfect, the service and food were superb. The best on the actual beach meal I’ve had in my life. I would like to mention a few of the staff that make this trip outstanding. Metz (concierge) went above and beyond to make our stay wonderful. All of the extra touches made our trip excellent. She is an asset to the resort. Eliazar and Otoniel at Market Cafe were phenomenal. We loved starting our morning out with the friendly, smiling faces always going above and beyond. Ana Bravo, Nicte-ha Gonzalez, and Leo Sauz made this trip the best ever. The amazing private dinners, room decor, extra amenities, pictures made this the best trip ever. Marisol (hostess seaside) is so friendly and has the friendly smile to welcome us home. Chef Johnny helps plan the most exquisite and delicious dinners and helps with my special dietary needs. Jorge Canul is like a ninja. He is everywhere and always helps guests. He makes a special point to greet us and see if there is anything we may need. Fernando and Alfredo (Jose Chavez) the sommeliers helped us with specialty wine and tequila tastings and purchases. So friendly and helpful. Sharon (beach waiter) always refilled our drinks and was there with a smile anytime we needed her. Also Agustin , Hector, Ismael, Samuel, Henry (beach waiters) are very helpful and friendly on the beach and at Bali beds- Great service. Marcario (server at Seaside) is the friendly happiest guy ever. He was moving fast and smiling all the time and was so helpful. Mario (preferred club) and Santos (bartender) are happy to make our coffee and drinks. They are always happy to see us at the resort. Johanna at the Lobby bar. Great service with a smile. She went above and beyond to help us with specialty drinks. Chef Ruben-Seaside and previously Barefoot grill. He made such delicious lunches for us. Fernanda (preferred club manager) so proud of her promotion . She is such a delight to see every day and greet us with her friendly smile. There are so many more I’m forgetting. The staff is why we continue to return. You can find beautiful beaches, delicious food, and drinks all over the world, but you can only find the best staff here. They are what make this resort 5 diamonds. We cannot wait to start planning our trip # 15.

TripAdvisor users rated this property 5 out of 5

Amazing time at Secrets Akumal!

Gabepaul1973 on Feb 07, 2025

From the moment we checked in until the moment we left, we were absolutely floored by the attention we received from everyone! The grounds were immaculate and the property overall is very well maintained. A special shout out goes to our concierge Sergio (Mr. Chan). He was our building concierge (each building has one). Everyday he came by to see us and made sure we had what we needed. The staff of the resort go above and beyond to pamper you at every step. For example, everyday, a guy with an ice cream cart makes his way around each pool starting about 1 handing out cones. Also, another staff member came around a couple times during the week and cleaned our sunglasses! There is a wide variety of food here and about 8-9 restaurants to choose from. While the food isn’t ‘gourmet’, it was very good overall (we didn’t like the French or Greek restaurants though), so you won’t go hungry! This was our first time here but we will most definitely be back! Other posters have mentioned that they were often approached about the Hyatt timeshare, but we were never approached. Our room was a junior suite (I believe this is the smallest room, but I assure you it was very spacious- a patio, bedroom and sep bath area with a jacuzzi tub as well as a tub on the patio in the preferred club, which had a view of the pool and a small sliver of ocean behind). We were on the top floor in the corner. We agree with other posters that while the preferred club isn’t really necessary (gives you a better room location, a special lounge and an extra restaurant (Greek)), for us, the diff in price was very negligible, so we did it. The beach, while public, has plenty of umbrellas and chairs, so even if the resort is full (which it was for half our stay), there’s no need to wake up early to get one. Yes, there’s seaweed (it’s a prob everywhere in the carribbean) but they had staff raking it up daily so it wasn’t a big deal. We highly suggest taking a tour with ‘Johnny’ to see sea turtles. It was $50 for 2 of us ( the hotel charges $50 ea) and it was amazing!! They take you into the protected area where we saw prob 5-6 turtles, rays and other fish. You wear a life vest but no fins are allowed. You are ‘towed’ by a guide with a life ring to hold onto while snorkeling. He’s in a bass pro shop hat everyday just walking along the beach by the boats, so look for him. Hint- go early!! We took an 8 am tour and were one of just a handful of people in the water. As a result, we prob got within just a few feet of the turtles, which was so cool to see them in their natural habitat! Or, just look for people in orange vests. He has a little shack in front of the akumal dive shop about a 5 min walk down the beach. Take a left when you get to the beach and you can’t miss it. There are 2 dive shops next to each other, but he’s by the further one- the akumal dive shop. The other one is the akumal dive center. The evening shows were mostly good. They do a pirate show by the pool one night which was fun, plus a fire show by the quiet pool another night. They also had a Beatles show one night w a tribute band and some acrobats. It was ok- felt a bit disjointed. We did one tour through the hotel’s tour agent-amstar- to Tulum and a catamaran. The whole day really felt rushed and we weren’t very impressed with the service. The guides, however, were good. If you can, book tours through someone else. The upside to Amstar tho is that they have a dedicated desk at the hotel so all their tours pick up and drop off there (tho you’ll be with people from other area hours, so the transportation felt like a bus stop). Finally, there are 3 pools. The front pool is by the lobby and is a quiet pool. It’s huge and they play soft new age type music. The back 2 pools are by the beach and are also big but def louder. They have activities there everyday so check the Hyatt all inclusive app. We hung out mostly at the quiet pool since everyday from lunch-about 4pm they have a dj at the back pool. In the end, we absolutely loved this resort. My wife and I love all inclusives and this was by far, the best one. We have other places to see, but we def will return here in the future!

TripAdvisor users rated this property 5 out of 5

Secrets Akumal well worth it.

Chris O on Feb 07, 2025

Resort was better than expected. Much better than the usual all-inclusives. Very clean resort. Food was great at every place we ate. Service was great throughout. Beach was nice with calm waters for snorkeling. Only draw back on the entire trip was the airport mess and shuttle service.

TripAdvisor users rated this property 5 out of 5

Loved it!

Chris T on Feb 06, 2025

Amazing resort. One of the nicest I've ever been at. Staff is great. Food is delicious. Exactly what you would expect from a 5 diamond Secrets. Will definitely be back. One of the few id go to twice. Beach was nice. Pools were sparkling. Spa was superb.

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