Secrets Akumal Riviera Maya reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 5.0
  • Value 4.5

10355 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Best vacation ever

GlobeTrotting755267 (Nappanee, Indiana) on Jan 25, 2023

Amazing! Luis our concierge made sure our requests were taken care of immediately! Abraham our pool waiter was awesome! He took care of our group of 32. The rest of the pool and bar staff saw to our every need as well. Staff, food, drinks, and rooms are top notch. Only complaint I have is we had to call for service the second day to clean and replenish towels.

TripAdvisor users rated this property 5 out of 5

Just WoW!

alizizzle on Jan 25, 2023

We stayed in one of the Vacation Club suites, and it was fabulous. The room was beautiful and clean, the water was amazingly hot, and we loved that there was a tub on the balcony. You can select what pillows you'd like, and the room service was great. All of the staff members were attentive and kind, and our stay was quite relaxed. We enjoyed the daily and nightly activities and entertainment, but also appreciated that it was quiet around 9 pm every night. The spa facilities were beautiful - make sure to show up several hours prior to any treatments you book so you can fully utilize the hydro pools, sauna, and various showers. Even just a nap in the waiting area was fabulous! I didn't make it out into the ocean, but I was told you can also see lots of sea turtles snorkeling not too far off the shore. Highly recommend this beautiful and welcoming resort!

TripAdvisor users rated this property 4 out of 5

Outstanding Staff at a beautiful resort.

Jeeptree10 (Greenville, Pennsylvania) on Jan 25, 2023

During my stay at secrets on my very first day, I tore my Achilles tendon playing volleyball. My vacation is not what I expected, but the staff at the resort made my stay for the next six days quite enjoyable. This was the only secrets resort that I was still lost on my last day. It is such a lush beautiful lay out, which always keeps you guessing and it seems like you always see something new every day.

TripAdvisor users rated this property 5 out of 5

Honeymoon 2023- amazing resort and staff

Jenny I on Jan 25, 2023

We have just returned from 10 days for our honeymoon and cannot fault this resort! The grounds and all of the resort are beautiful, with a really tropical feel. We stayed in one of the swim out rooms which we loved- the room was really modern and cleaning staff kept it looking amazing throughout our stay. We enjoyed the entertainment & shows and felt there was a really good range to suit everyone. The food/ drink were also amazing and we tried and loved all the restaurants. What really made our honeymoon so memorable was the staff and service. Every member of staff was extremely friendly and helpful throughout our stay! A special mention to Arturo from the Mexican restaurant as well as Antonio (pool concierge) who were both really amazing and went above and beyond for us. And also a huge thank you to Nassar who was our building concierge- not only did he make sure we had everything we need but he even provided us with some surprises like room decor and a private breakfast on our terrace when he learned it was our honeymoon- making it so extra special for us. Would highly recommend secrets akumal and hope to be back!

TripAdvisor users rated this property 5 out of 5

Top of the line all inclusive resort

williamdK5045OL on Jan 24, 2023

Every aspect of the experience was amazing. The food, the entertainment, the employees the amenities. I would highly recommend this resort for your next all inclusive vacation. You will not be disappointed.

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