TripAdvisor Traveler Rating

This place is awesome! Top notch! Everyone is so friendly and caring. They seem legit interested in you. Facilities are fantastic and well kept up. Food is really good. Probably the best at an all -Inclusive I’ve had. Excellent wine service, excellent drink service with some high end liquors. The beach is nice but the Sargassum is horrible so it ruins your beach experience. Thank goodness the pools are badass! Basically butler service with your own concierge in your building. We liked it enough we bought in! Good luck and enjoy, Secrets won’t be a secret for long!

My husband and I had the absolute best vacation. The room was spacious with a wonderful view of the resort and the ocean. The multiple pools and ocean side cabanas provided plenty of options for relaxation and/or entertainment. There are multiple restaurants offering significant food choices. However, the staff were by far the most fantastic part of the trip. Everyone we encountered were polite, friendly and generally anticipated your needs before you ever had to ask. Jose (concierge), Alberto (seaside), Antonio (pool), Diego (pool), Eric and Oscar (turtle tour), and Antony (bike tour) were exceptional. We couldn’t have asked for a better trip. We would highly recommend this resort.

Secrets Akumal Resort provides excellence across the board, including personalised service from resort staff, a wide variety of buffet and fine dining experiences, idyllic location with ample opportunities to explore the local sea life and other excursions that Mexico has to offer. We spent our honeymoon stress free and in luxury, with so many supposed along the way - resort staff made sure to go the extra mile to make our trip feel special. Examples of this include: putting out a ‘just married’ banner on our room door, providing prosecco and ice to our room, putting our petals and preparing a delightful jacuzzi with bubbles to enjoy on our last full day at the resort. All of these details were unprompted and a surprise to us, showing that staff had us in mind without any worry on our end. If you have the means, you will not be disappointed by Secrets Akumal for a special occasion or holiday treat. Thank you Secrets Akumal for making our honeymoon special!

What an amazing stay! This property is well maintained and it smelled amazing! The food and drinks were wonderful. The staff is absolutely phenomenal! I will be returning.

We had the most amazing few days at Secrets Akumal. We rented a car and drove from Cancun as we were going somewhere else afterwards. It was an easy drive and a little over an hour from Cancun. The biggest issue was the sargasso on the beach but the resort did a good job of clearing it and we were able to get in the water and enjoy the beach. A bit further down the beach from the resort where we went snorkeling it was much worse. Everything about the resort was pretty perfect. The setting is gorgeous with tropical foliage everywhere. It was easy to get lost but by day three we pretty much figured it out! I loved finding iguanas and a few agouti. Our room was amazing. We had a preferred ocean view room on the 3rd floor of building 3. We loved the bed, the big shower, and the in room jacuzzi tub. We had a tub on the balcony but ended up not using it as it didn’t seem super comfortable. We used our mini bar and room service. It was always great. We ordered breakfast from room service breakfast one morning and enjoyed it on our balcony. The food was mostly very good. There were always plenty of options. Our overall favorite meal was probably Portofino. We enjoyed octopus carpaccio, lobster and prawn agnolotti and crispy pork pancetta. The coconut shrimp at Oceana was also a standout. The one big miss was the pulled pork sandwich we ordered from Barefoot grill on the beach, but we just didn’t eat it and got something else. We also enjoyed several of the bars. Manatees was great in the pool. The lobby bar was a great spot for before dinner drinks and entertainment. We also liked the beach bar and the swings. Mango margaritas were excellent but I wish I’d discovered them before the last day. We used the club lounge only a few times but the drinks and snacks there were very good. We had amazing experiences with all the staff we came into contact with. We had a great time with the entertainment staff- Ari (or Ari, Ari Ari) was a great guide for both our snorkeling and kayaking experiences and Alan and Erik were great as well. We were able to see a turtle while snorkeling as well as fish, some of a coral reef, and stingrays. Our concierge Karen was very helpful and answered every question we had. Every server, bar tender, check in staff, etc went above and beyond our expectations. We chose to participate in the time share/club/whatever presentation while we were there because we were offered two free massages and $100 in resort credit. The salesperson (Milos) with us was very good and personable but we did not enjoy the other people on the office area as they were more pushy. We were told it would be 1.5 hours and it was a bit over 2, but we did enjoy the reward at the end of it ??. We had massages- we booked them for separate rooms but they ended up having them in the same room which was very nice. We also did the hydrotherapy with Axel and he did a great job leading us through the experience. We were able to stay on property after check out (check out is at 12, but guests can stay on property and use amenities until 5) and enjoy a little more beach and pool time. We would absolutely come back to Secrets Akumal. It was a fantastic experience all around. We were only there 3 nights and would have loved to stay at least 5 to experience everything.