TripAdvisor Traveler Rating

this was the best vacation we have had to date. The food was great, the service was great. It felt like the staff could read our minds. Each employee we encountered greeted us and was always welcoming.

Great Hotel, the services was perfect, the beach was amazing and the food was really good. We came for my husband 40 birthday and it was more that what we expected. We highly recommend this hotel to couples looking for a relaxing getaway!

From the first day to the last day, this place is amazing. The food and service are amazing. The resort is very clean and the staff is wonderful. The entrainment was good. We had a swim-out room and loved it.

My husband and I stayed at Secrets Akumal from Sept 16th - 23rd. It is a beautiful resort with warm and friendly staff. Our tropical view room in Bldg 8 was perfect and Alan (Bldg 8 concierge) and Aracelli (Bldg 6 concierge) were there to answer any questions and make sure our stay was going well. We spent our days at the pool and beach helped by Curasco and Roberto (two of the pool concierges), Erik (pool and beach waiter), and enjoyed a couple days of water aerobics led by Dani from the Entertainment Team. Each morning we enjoyed the breakfast buffet at Market Cafe and several times were seated in Javier’s section. Always a warm welcome! A trip to the Coco Cafe for cappuccinos and lattes made by Maria followed breakfast each day. Oceana was our favorite restaurant for dinner where we were greeted with a cool towel from hostess Marysol and served by Edgard. We loved our stay!

We had a great vacation at Secrets Akumal. This was our first visit there, but won’t be our last. The staff were kind, thoughtful, and accommodating. Service was outstanding from check-in to check-out. The maid service left our room neat and sparkling every day. The food was incredible. We had the privilege to deal with the following staff members on a daily basis that just added to our enjoyable experience. They are as follow: Pool Concierge- Daniel, Pool Waiter - Gomez, and Seaside Grill Waiters – Alberto and Franklin. The property is so clean and beautiful with lush greenery. We will definitely return.