TripAdvisor Traveler Rating

Had a great time @ Iberostar Bella Vista. My girlfriend and I visited Cuba years ago and vowed never return. I’m happy we gave Cuba another chance and selected the Iberostar Bella Vista. We had a great week. I do recommend upgrading to the star prestige. We enjoyed our breakfast at the panoramic rooftop every morning, lunch and dinner are also offered but we like to try everything. We went to all the ala carts, the buffet and the snack bar. Even if you’re a picky eater as I am, I always found something to eat whether it was grilled fish or chicken, salad, rice and potatoes lots of breads to choose from. Several desserts as well, I enjoyed ice cream every night. The staff works so hard, very long hours to ensure you’re having a good time. They definitely exceeded our expectations. I have to give a special shout out to Rafael and Javier who made our time more fun and enjoyable. Looking forward to our return visit. Gabriella

Javier and Rafael are amazing provided such great service made our vacation one of our best and both are easy on the eyes. Highly recommend going to this resort. Cuba exceeded our expectations

Recently stayed at Iberostar Bella Vista (IBV) for my sixth time and wanted to take a moment to give a review. Staff are friends that have become family!! The most resilient, strong, kind, thoughtful, caring, fun people you will ever meet are the Cubans (specific names and areas they work below). Top shelf service when treated with kindness and respect. Many efforts have been made to improve facilities and offerings. All new lobby furniture, a fantastic games room, renovated children’s club program, new lounge chairs, more variety of alcohol available (noting seasonal restrictions of course), snack bar options and more. The truth is that Cuba IS very much struggling with electricity, fuel, and food availability. There WILL be times you cannot exchange your pool towel, might not have mojitos, excursions may be limited or experience a redundancy in the buffet. This is unequivocally NOT the fault of the staff. Please, please, please be kind and show a bit of understanding and empathy! I choose to upgrade to Star Prestige (adults only) option. This gives the opportunity to enjoy the 11th floor bar, Panoramico restaurant, swim up pool, late check out and a few other perks. The room styles and views can vary greatly. The swim-up rooms are Star Prestige. The west/main pool facing receive much more sun, less wind, and are generally preferred. Sea view faces the front of the hotel and is generally not as popular as you will not experience the stunning sunsets and you will likely be looking at the water treatment facility across the street. Ocean view faces the main ocean/beach and offers stunning views of the beach and magnificent sunsets. Try to request a room on at least the 5-6th floor (center or west facing) and up for the best views. The Star Prestige suites are stunning with two bathrooms, jacuzzi tub, separate living space and separate bedroom. For guests that want (or need to book because travelling with children) regular rooms, they are functional for sure. The main buffet area is fairly small so in the high season it can get quite busy. There is another buffet-style restaurant near the snack bar that is open during lunchtimes.of course there is also the snack bar that is open 24/7. The beach has taken a bit of a beating with storms over the past year but is coming back. Less coral than last Spring. There is a nice section to the left that is very sandy. Once in the water, it is crystal clear, warm, and no coral at all! To the left of IBV are other hotels with noticeably larger beaches. Guests are free to walk or swim wherever they choose. There is an also well equipped gym, tennis court, bocceball, outdoor pingpong and theatre for those that are interested. Nightly entertainment shows occur each evening around 9:30. Returning to the staff. Many folks will recognize Yvon, Diana and Javier who are paramount to guest services. These three leaders and faces of the resort are extraordinary! 11th floor: Ana, Roxana, Javier, Katy, Yudy, Yeni, Mayren, Dayana, Lamar, Frank…simply amazing. Kindness, warmth, laughter, great drinks and dining service. Pool Bar: Zaimar, Ernesto, Mariam. Fun, engaging, kind and funny. Beach Bar: Dayma and Alexis. Best drink makers! Thoughtful, efficient, kind and fun. Lobby Bar: Boris, Diango, Yaniela, Rosi, Julio, Karla, Julien, Zaily, Maria, Massiel, and many more that I didn’t name. These folks work hard!! The evenings, especially in the high season get super busy and they stay on top of it! They greet you with smiles and hugs and have much fun with the guests. Towel hut: Indira and Michel. Indira has another full-time (unpaid) job as protector and guardian angel to many shelter and street animals, children with disabilities and the elderly. I have worked with her for years and am in awe of the passion she has for this work. Entertainment (day) team: Ali and others that really take the time to engage the guests. Energetic, fun! Want a private Spanish lesson on the beach? Ali is your guy! There is a reason for why I, and many others, keep returning to this hotel. It’s not like a 5-star, top tier in Mexico; it is because it feels like returning home to family every single time.

Let's just say Javier is the sweetest guy in the hotel...ok may Boris!! Beach, drinks and warm people! What else do you want from a vacation. Sad I have to leave. I will be back!

If there is a manager or branch owner of Iberostar Bella Vista here, please read my comments. My wife and I really love the atmosphere in Cuba and its people — that’s why we chose to come here. Seven years ago, I also chose Iberostar in Cayo Santa Maria; the food couldn’t compare with other countries in the region, but we were served very well, and there were many tropical fruits and fresh juice every day, along with plenty of seafood like lobster and crab at the buffet and even in the à la carte restaurants. In November 2025, we trusted and continued to choose Iberostar Bella Vista, and we wanted to have better food and better service. But I did not receive those things here. Even though we chose the Prestige Star service, the food is like a true 3-star hotel. You display 5 stars at the hotel entrance and on the website, but that is deceiving customers. Many people staying on the Prestige Star floor left the hotel because the food was so terrible and there was nothing to eat — a serious shortage of food. They told me that every Thursday there would be a Cuban BBQ, but that was a lie. Nothing happened here. If this continues, no one will come to this hotel anymore, and you are causing tourists to no longer want to come to Cuba because of the lack of transparency and disrespect toward guests. I only need to pay an additional 150–200 CAD to stay at Meliá Varadero or 300 CAD to stay at Meliá Internacional, and I would receive proper 4- or 5-star service in Cuba — instead of the deception at Iberostar Bella Vista. It’s unbelievable that we paid for Prestige Star but are always hungry with nothing to eat. This is the last time — if your management still wants this hotel to survive, you need to change, or else good luck. I will not return to any Iberostar in Cuba again; this is extremely insulting to us!