TripAdvisor Traveler Rating

For the price we paid, the rooms were decent, but they could have been much cleaner. The biggest disappointment was the breakfast. For what we spent on the room and travel, the “free” breakfast truly felt like it — poorly stocked and very low quality. The service during breakfast was not helpful or friendly. When I asked about an item, the staff member simply said they were out and went back to her phone. The breakfast area itself was extremely dirty, which was very concerning. I have several allergies and food sensitivities and felt unsafe eating there, leaving me with almost no options. It looks like the hotel is making updates, but they seem focused on newer items rather than cleanliness, customer service, or being family-friendly. Overall, this stay did not meet expectations. I would not recommend this location and would rather pay more to stay somewhere cleaner and better maintained.

It’s getting more and more disappointing with these hotels. I have always loved Hampton but now they are all so Corprate modern like, and the Beds are less comfortable and when you pay money for a squirt they removed a wall which makes it just one huge room. Not worth extra money l! Also food and service has gone way down at these places. With allergy these days there are no options for someone like us and when food is out it’s out they don’t try at all to have options otherwise. Very disappointed in how things have gone.

We always tried to stay in any Hilton hotels. This by far has been the worst. We didn't get greeted properly it is a kind of self service. The next morning we were not even acknowledged by the day person. For breakfast we took a look at it and it looked terrible eggs in a kind of taco and burned, and everything else looked like bad. The rooms were so-so but it did smell like it hadn't been clean. The entrance is terrible I guess it is under remodel but not clean. I regret not going to the Holiday inn down the road.

When we first arrived we were greeted at reception by Ashe, a friendly, patient and courteous gentleman. Ashe was dressed like a the rhinestone cowboy and we all loved it! What a way to start our vacation in Nashville! We fell right into the mood! He was easy to speak with and willing to help us in any way and answer our many questions about the area. The hotel itself was very nice, updated, clean and about 20 minutes from downtown. There were inexpensive shuttles ($15 PP round trip) to take us into the heart of Nashville and a shuttle for the Grand Olde Opry,($10 PP) This hotel is a 7 minute drive from The Grand Olde Opry. We hadn’t rented a car so this was so perfect. We did have a few issues at breakfast but when I approached the manager, he also was willing to make it right and did. I’m glad we chose this hotel. We are all in our late 60s, and really didn’t want to be too close to the craziness of Broadway. Post Malone was in town and there was a free concert there and from what we understand it was shoulder to shoulder young people. I love Post Malone but was happy to be away from that kind of crowd. Because of our location (BTW, 12 minutes from the airport) this hotel was also much more reasonable. We were happy here and would recommend it.

I was staying here for a conference at the Gaylord Resort. The staff here was very friendly. The room was comfortable and the breakfast was great. My only complaint was the fitness center. 2 of the 4 machines either did not have power or were broken. If a fitness center is important to you I’d look elsewhere. I ended up just doing body weight exercises in my room. Other than that it was a great stay.