TripAdvisor Traveler Rating

Worst Hampton I have ever stayed in. Upon check-in, Tori the front desk attendant didn't even acknowledge we were standing there. After 2 minutes of her just sitting there staring at the computer, she said "Checking in"? We said, "trying to". She checked us in and didn't say another word to us. I told the man at the front desk the next day and he handed me a piece of paper and said, "write it down, or my GM won't listen". I assured him I would write it down in a review for everyone to see. When we finally got to the room, it was smelly, old, run-down and dirty. The furniture looked like it had been in there since the 60's and the mattress was horrible. The bathroom was old and outdated and was dirty. I called Hilton Customer Service today and was told that each property is managed independently and don't have standards to abide by. That was all I needed to hear. I will NEVER stay at another Hilton property. If it's a get what you get and don't pitch a fit attitude, I'll spend my $476 for 2 nights somewhere I know they care about the kind of impression a property makes. Save your money and pitch a tent in the Walmart parking lot.

Hotel was not up to standards of Hampton Inn we expected. Furniture was very outdated, worn and minimal. The mattress was old and uncomfortable. Vanity was scratched. Lighting was terrible. Breakfast was okay. This location needs updating. Select another location for Nashville.

The hotel is in a great location. The breakfast is good. The staff except for Elane is not polite, they don’t greet or offer any help. The room had a pool chlorine smell nightly, the shower made a loud noise, the toilet leaked, the carpet was not clean and a beer bottle top was left in our room on the floor, the lights were way to dim and most of all NO streaming tv services.

Heavy use to hotel. Needs an update. Carpet was old and dirty. The carpet was frayed in areas. Not up to Hampton's standards at all. The front desk was not helpful and had to ask for my bottle of water since I am a silver HH member. He had to look up on computer and was extremely lazy not wanting to stand up to reach me the bottles. Normally they are very welcoming to HH members. The room cost was $290/night which is expensive for Hampton then to be of such low quality.

Our stay was just what we needed after a long drive and rain….. room was clean, coffee maker worked flawlessly! The towels were normal quality but only had one for each person in the room. Spoiled American!!