TripAdvisor Traveler Rating

I’ve read many negative reviews about this hotel on Tripadvisor. I will admit that the hotel is older, it sits deep at the back of a lot, it is dimly lit, and the furnishings definitely need to be updated. As a matter of fact, our large room had no lounging chair, which we thought was strange. But, the front desk staff was so nice and friendly, the breakfast was adequately stocked, the water was hot, the bed was clean, and the TV worked. Having said that, we had stayed at a brand new Hampton Inn in Williamstown Kentucky the night before. There is definitely a difference in that hotel and this one, but that is to be expected. If this hotel is to stay in operation indefinitely, I suggest that the lighting be upgraded in the hallways and also in the rooms. Maybe upgrade the carpet. Don’t allow it to become undesirable.

We were in another Hilton brand hotel originally and the people next to us kept screaming and yelling. We asked to be moved, but they were sold out and couldn't move us. They also didn't do anything about the people next door. As the yelling continued, we decided to find another hotel. We packed up our dinner that we had just gotten, repacked all of our stuff and started looking for another hotel. Thankfully, this one was available and, quite frankly, was our saving grace! When we arrived, I'm sure looking exhausted, the sweet woman at the desk got us quickly checked in and was so warm and welcoming! We had a very nice room and it was, honestly, more space than the other hotel. It was clean and felt cozy. The breakfast was typical Hampton breakfast in the morning, so that's always good. We will be staying at this hotel, if possible, from now on when we are in Nashville or if we are stopping for an overnight break on our drive.

The staff was great at caring for the guests, but the room was old and dimly lit. Free breakfast was typical of this type of hotels with the standard options...it's free so can't expect much. Location was not great since it was hidden away in a corner. Would not return.

Location is good. Less than 15 mins from airport. Was here for a dental conference at the Gaylord but was booked up this was alternate hotel . I usually don’t stay at Hyatt’s. No shuttle is offered to airport or surrounding venues. Front desk employees were nice. You have to request a room clean before 10 am. They don’t offer you any free water cookies (like Hyatt or Kimpton) only for diamond members. The room is decent clean it has some normal wear and tear. They do have microwave and fridge. Free parking. No safe in room. My stay was pleasant. If stay at Hilton again if i didn’t have a choice.

Location of this hotel was good for the Grand Ole Opry. Check in was simple and quick. Colleagues encountered were polite. Rooms were dated and not as clean as you would expect however ample for a short stay and beds were comfortable. Breakfast was tasty and good range of options.