Overview
TRS Turquesa Hotel is an exclusive hotel located within the Grand Palladium Punta Cana Complex Resorts & Spa. The concept of TRS Turquesa Hotel is differentiated by its personalized services for adults only, as the new Butler-Service, exclusive for guests of TRS Turquesa. Enjoy privacy, relaxation and tranquility in this luxury resort.
Adults Only 18+
Check in
3 p.m.
Check out
12 p.m.
Rooms
372
Inclusions
- Daily activities
- Round-trip airport transfers
- Unlimited domestic and select international drinks
- All Gratuities
- Nightly entertainment
- Guests at TRS Turquesa by Palladium can enjoy the bars, restaurants, pools, and facilities of the entire Palladium complex
- All taxes
Rooms
- 1 king bed, and 1 queen sofa bed
- No more than 3 guests in the room
- 1 king bed, and 1 queen sofa bed
- No more than 3 guests in the room
- Lit make-up mirror
- Pillow menu
- Four-poster-bed with decorative mosquito netting
- Complete bathroom with in-room-integrated hydro-massage tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Room service
- Safe
- Slippers
- TV
- Clothes Steamer
- 1 king bed
- Pool view
- No more than 3 guests in the room
- 1 king bed
- Pool view
- Maximum 3 adults
- No more than 3 guests in the room
- Butler service
- Lit make-up mirror
- Patio
- Pillow menu
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Room service
- Safe
- Slippers
- TV
- Clothes Steamer
- 1 king bed, and 1 queen sofa bed, or 2 double beds, and 1 queen sofa bed
- Sea or Pool View available on request only
- No more than 3 guests in the room
- 1 king bed, and 1 queen sofa bed, or 2 double beds, and 1 queen sofa bed
- Sea or Pool View available on request only
- No more than 3 guests in the room
- Living room
- Pillow menu
- Complete bathroom with in-room-integrated hydro-massage tub
- Terrace with teca wood table and chairs
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Room service
- Safe
- Slippers
- TV
- Clothes Steamer
Amenities
Beach
Courtyard
Beach Club
Beach Club
Beach Club
Pool
Pool
Fitness Centre
Outdoor Basketball Court
Outdoor Chess
Water Sports
Wedding facilities
Le Chanterelle
Royal Gourmet Restaurant
Kusko
Location
Reviews
TripAdvisor Traveler Rating
A holiday in two halves
WNyachae (Birmingham, United Kingdom) on Jan 10, 2026
We booked a 14-day all-inclusive, adults-only stay over Christmas and New Year 2025 at TRS Punta Cana via British Airways Holidays. I'm 64, my partner 71 - both very active and well travelled. Unfortunately, our initial experience was disappointing given the price paid. Our junior suite was very damp and musty, the jet bath was dirty, and the TV did not work. Before arrival, we had used the e-butler system to select pillows and request that all alcohol be removed from the room and minibar. These requests were ignored. While the butler service did eventually sort the pillows, the alcohol was never removed. To manage the damp, an industrial-size dehumidifier was installed in the room, which ran constantly and was noisy. After three nights, the ongoing issues made the room unacceptable. We raised concerns via the customer service email sent after 24 hours, but received no response. Things only improved once we spoke directly with the Palladium Travel Club sales team. They arranged a room move and upgraded us to a swim-up suite. Although the TV still had issues, the overall experience was significantly better from that point on. The spa is pleasant but extremely expensive compared with equivalent professional treatments in the UK. Food was generally good with plenty of variety. Staff were kind and mostly efficient. Butler service was variable—one was excellent, others were adequate. The most concerning aspect was the clear difference in service quality once Travel Club staff became involved. The experience after joining was superb, but standards should be consistent for all guests, not dependent on sales engagement. Overall: mixed experience, rescued by excellent sales staff rather than proactive customer care.
TRS
freundam04 (Mount Calvary, Wisconsin) on Jan 09, 2026
I enjoyed the resort itself. But the service needed some help. It started off great, but they dont accommodate large groups (6 people). We didnt get any meal reservations because our group was too big. We weren't put together like we wanted.
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