Overview
The luxury AAA-5 Diamond and Rainforest Certified Fairmont Mayakoba Riviera Maya resort is located in a private gated resort community, within 240 acres of tropical forest intersected by crystal clear waterways and surrounded by a pristine Caribbean shoreline.
Resort fees include
- The resort fee of $35USD per adult, per night plus tax is no longer included and must be paid locally. Resort fee and inclusions subject to change without notice. See Front desk at check-in for details.
- On-property bird watching boat tour
- Use of bikes to tour the property
- Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts (Some services are subject to schedule)
- $20 Credit for Sweet Spot per room per stay
- $25 Credit to Sports Activities (Yoga, Fitness Classes, TRX Classes) per room per stay
- $40 spa treatments credit per room per stay
- *Some restrictions may apply
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
401
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Located on floors 1 to 4
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Lit make-up mirror
- Seating area
- Upgraded amenities
- Connecting rooms available (subject to availability, $)
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request, $)
- Room service ($)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- 1 king bed, or 2 queen beds
- Water Canal View
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Water Canal View
- Located on floors 1 to 2
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Lit make-up mirror
- Seating area
- Upgraded amenities
- Connecting rooms available (subject to availability, $)
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request, $)
- Room service ($)
- Safe
- Slippers
- TV
- Twice daily housekeeping
**This room does not include any meals or drinks.**
Amenities
Aerial view
Exterior entrance
Reception
Beach pool
La Laguna pool
Adult pool
Adult pool
Aqua Beach Club pool
Maykana Beach Club aerial view
Maykana Beach Club beds
Cielo roof top area
Hix Bar and Lounge
Cafe Maya
La Cantina terrace
Brisas Restaurant
Brisas Restaurant
Bassano Restaurant
Fuego Restaurant
Gaia Restaurant
Tauro Steakhouse
Ki Bar Korean BBQ
Kids Club
Kids Club Balam at La Laguna
Gym
Gym
Spa
Spa
Spa
Salon
Location
Reviews
TripAdvisor Traveler Rating
Gaia Restaurant
morgannt951 (Edmonton, Canada) on Jan 10, 2026
I can not begin to tell you how amazing our fairmont experience was. You must go to the Gaia restaurant and hopefully you will be lucky enough to have Cesar as your waiter. His friendly demeanour and expert suggestions from drinks, appetizers, to our main dinner he made our dinner experience unbelievable. Thank you Cesar
Great service and food, cold pools and lots of seaweed on beach
Greta G (Boston, Massachusetts) on Jan 10, 2026
We're a family of four (two teens) who visited the Fairmont, all inclusive plan. We have stayed at other all-inclusive 5* properties in the past. This hotel is better for families with young kids, and couples who want a quiet vacay. We would have enjoyed some night music, shows, activities, something! Pros and cons: PROS: --Friendly service everywhere (except at check-in, strangely). Helpful concierge and great staff overall --Delicious food, even for vegetarians. Breakfast was great. --Beautiful grounds, appreciated having bikes for getting around --Nice to have 2 queen beds --Nice spa treatments -- nothing amazing, but nice enough. Go early to use the jacuzzi and steam room. Book in advance. CONS --Really surprised none of the recent reviews have mentioned the huge quantities of seaweed that make walking along on the beach, swimming close to the property, impossible. This was really disappointing despite their efforts to manually remove the seaweed -- made very little difference despite their hard work. -- Cold/unheated pools! --Eco hotel so no maps or info guides available on paper. At check-in I wasn't told what free activities were included, for instance. You have to download the app, which is not so great. I wish they had mentioned some of the activities taking place on a TV screen in the lobby. I missed a few things I would have enjoyed (like ritual ceremony at spa, dance at cenote). Also, there are no activities in the evenings (shows, music, etc). --We ate one meal that wasn't included in our all inclusive plan at Saffron, a Thai restaurant at Banyan Tree. The waiter refused to accept they got our order wrong, told us they would remove the unordered item from the bill, and didn't follow through. We paid over $400 for a vegetarian meal for four people with 2 appetizers, 3 mains, and 1 dessert (no alcohol, only water). Unbelievably overpriced. --Tennis course hire is $80 per hour! Golfing is extra, as are most activities. --Whopping resort fee added at the end. This felt unnecessary after what you pay to stay here. TIPS --The free boat ride is included -- 30 mins long, very relaxing. Book in advance. --A free Catamaran ride for 3 people is included. Book in advance. --Make your restaurant reservations in advance before you go. Some restaurants are closed on certain days.
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