Overview
The luxury AAA-5 Diamond and Rainforest Certified Fairmont Mayakoba Riviera Maya resort is located in a private gated resort community, within 240 acres of tropical forest intersected by crystal clear waterways and surrounded by a pristine Caribbean shoreline.
Resort fees include
- The resort fee of $35USD per adult, per night plus tax is no longer included and must be paid locally. Resort fee and inclusions subject to change without notice. See Front desk at check-in for details.
- On-property bird watching boat tour
- Use of bikes to tour the property
- Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts (Some services are subject to schedule)
- $20 Credit for Sweet Spot per room per stay
- $25 Credit to Sports Activities (Yoga, Fitness Classes, TRX Classes) per room per stay
- $40 spa treatments credit per room per stay
- *Some restrictions may apply
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
401
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
Amenities
Location

Reviews
Fantastic Staff and Stunning Resort
Nicole M on Feb 06, 2025
The staff at Fairmont Mayakoba were incredible. Our “butlers” Edgar and Joyce were incredibly accommodating. They were very quick to answer all of our questions on the first two days. We were travelling with small children and Edgar had prepared diapers, wipes, a crib and even supplied a diaper genie for our room. The cleaning & turn down service was fantastic. Vanessa was our room attendant and so lovely to us. Alejandro (I hope I remembered his name correctly, he has a brother living in Richmond Canada) was so friendly down at the beach Ki’Bar. I highly recommend the Korean BBQ experience. Tauro restaurant was delicious! Bassanos too! Breakfast at Brisas was top notch. It is not included in the all inclusive so keep that in mind. Keep in mind it’s a large resort so you have to use the golf cart service to get from end to end. We loved riding the bikes! We rented a bike trailer for the kids from a rental place and that made our whole trip!! Angel on the golf carts was hilarious. Shout out to him! Most especially though Edgar, you are amazing at your job and a wonderful person. When our flight was delayed you helped take away so much of the stress by helping coordinate later checkout , transportation etc. Thank you so much! Fairmont Mayakoba is stunning. Extremely family friendly and the food is amazing.
Painfully slow service, have to chase everything.
prettylittleplaces (Leeds, United Kingdom) on Feb 06, 2025
Painfully slow service, everything is hard work. We’ve been at the hotel for a week, visiting from the U.K. We won’t be stopping at a Fairmont again. We’re comparing service to Sofitel Dubai , Lugo in Bodrum etc which are similar prices to what we’ve paid for the Fairmont. Examples of what you would expect as a basic when paying premium prices for breakfast ie $100 for allacarte breakfast - we’ve waited nearly 45 minutes to get a croissant for my 3 year old. little things like this across a day make for a less than relaxing experience. Everything is just slightly hard work. Food takes a while to come ie 1 hour. Hotel is really clean but we needed pillows changing on day 1 as they smelt of sweat. We’ve had to chase for room to be cleaned daily (basic expectation of one clean a day) and we’ve had one turn down service for the 7 days we’ve been here. Sofitel rooms would get checked 3 times a day ie morning , afternoon turndown. Transportation has been brilliant. Highlight of stay, golf buggy’s come constantly and they are really polite. Staff round pool have been great too - just food takes so so long to come
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