All inclusive

Fairmont Mayakoba

Playa del Carmen, Q.R. 5.0

Overview

The luxury AAA-5 Diamond and Rainforest Certified Fairmont Mayakoba Riviera Maya resort is located in a private gated resort community, within 240 acres of tropical forest intersected by crystal clear waterways and surrounded by a pristine Caribbean shoreline.

Resort Fees: Paid directly to the hotel.
Other Fees: Paid directly to the hotel.

Check in

3:00 p.m.

Check out

12:00 p.m.

Rooms

401

Rooms

Fairmont Room
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 4 guests in the room
Fairmont Room
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request, $)
  • Room service ($)
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping

Deluxe Casita Room
  • 1 king bed, or 2 double beds
  • Mangrove View
  • No more than 4 guests in the room
Deluxe Casita Room
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request, $)
  • Room service ($)
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping

Signature Casita Room
  • 1 king bed, or 2 double beds
  • Water Canal View
  • No more than 4 guests in the room
Signature Casita Room
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request, $)
  • Room service ($)
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping

Amenities


Location

Address
Carretera Federal Cancún Playa del Carmen Km 298, Playa del Carmen, Q.R., 77710, Mexico
48 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Family vacation at Fairmont Mayakoba

chardb62 (Columbia, Mo) on Feb 17, 2024

My wife and I had such a great stay last year (Feb 2023) at the Fairmont Mayakoba, we decided to bring our 3 adult daughters and a boyfriend back to the same resort one year later. Location: Now that the road construction near the Cancun airport has been completed, only a 45” drive south to the hotel. We used the hotel-recommended transportation to and from which I would highly recommend. The airport has added electronic passport control (US/Canadian visitors) that is very quick: Arriving thru Terminal 3, once you walk down the stairs for immigration look to your left. There will be a wait for checked luggage, so if you can get by with a carry-on that speeds things up even more. Resort: Mayakoba is a huge property which 4 hotels share, with a golf course and canals running thru it. The Fairmont sits right in the middle, which is nice if you want to access other hotel restaurants (which you can charge to your room). If you are looking for a more compact beachfront property, this probably is not the place for you. There will be lots of walking, biking, or shuttle use, which we loved. The landscaping is beautiful. Rooms: The majority of rooms are ‘jungle-side’, i.e. near the main lobby and most of the restaurants/spa/main pool. You can choose a more traditional room in a 4-5 story building adjacent to lobby area, or a casita that is located among trees/canals. There are descriptions for both on website, but I would definitely advise the casita: Not much more expensive and recently renovated. Bathrooms are palatial and room/bedding very comfortable. Rooms are grouped together by location within resort: 100s, 200s, etc. We thought 600 location ideal, which is midway point between main lobby/pool and beach. The 800 and 900 group ‘beach-side’ rooms are near or right on beach. This area has its own pool and restaurant group. If you want to spend most of your time at the beach, this is the place for you. Note: If you book a suite or beach-area room, you have a dedicated concierge who will contact you 2-4 weeks prior to your stay. This made our vacation easier (we had signature casita suite, on canal/lagoon) as he assisted with transportation, restaurant reservations, etc. Consider signing up for ALL membership (free), and book thru their website. Our room rate include 10% discount on all food eaten at Fairmont. Vibe: If you are looking for nightlife/excitement that you might find at a traditional all-inclusive resort, this is not your spot. We liked the hotel for this exact reason. Very relaxed and not a party-scene. We saw a lot of families with young children, multi-generation families, and young to middle-aged adults attending retreats/reward meetings. This is the only hotel among the four that (I think) has a conference center, so events are pretty common including pool parties etc. Everything shuts down by 10PM and it really was not a problem; good people-watching at the worst. Food: Overall excellent. There is an all-inclusive option which we did not choose; it does not cover all restaurants and not every menu item. We have eaten at every Fairmont restaurant and two off-site, Saffron and Casa Amate. Again, outstanding overall. There was an occasional service issue, but this was not due to any lack of effort; staff clearly working hard and trying to please guests. Saffron (Banyon Tree Hotel) and Tauro would be my first choices for fine dining; expensive but atmosphere/food very good. Tip: Get your reservations in before getting to resort; you can do this thru concierge or even OpenTable for some of the restaurants. Activities: Something for everybody. Some not cheap (golf, spa, etc.) but others free (ocean kayak, paddle board). Incredible pools: Clean, beautiful, and chairs always available at main pool. There are cabanas for rent at beach pool, which would be comfortable for 2-4 people. The eco-canal boat/birdwatching tour is a must (30-45”), which also helps get you oriented to the property. Staff: Outstanding. I agree with other reviewers this helps make the resort great, from housekeeping to restaurant staff. I wish I could recall all the names to recognize their effort. Thank you, Miguel (room concierge) for all your help! Tip: Take lots of US bills ($5/10/20) to tip staff directly when you can. I charted out the money needed beforehand, but my family knows I am OCD when travel planning. To summarize: If you are looking for a non-pretentious, luxury resort in the Riviera Maya area, Fairmont Mayakoba is a great choice!

TripAdvisor users rated this property 5 out of 5

Paradise at Fairmont Mayakoba

lizziepurc on Feb 16, 2024

Cannot recommend this hotel enough. It exceeded my expectations. The Mayakoba complex is beautiful and this hotel is immaculate. Sprawling grounds, varied and delicious dining, well appointed clean rooms, idyllic setting. The staff is amazing. So kind. We loved the amazing beach service we received from Gilbert, Nico, Oasis and their compatriots. They all work so well together and made the experience wonderful for us. We can’t wait to return. We came on our own this time but what an excellent hotel for families. It’s truly a place that has the ability to accommodate all ages and is just so well run!

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Vacation Offers

  • Enjoy hotel savings when you stay at select Fairmont Hotels and Resorts in Canada, the Caribbean, Mexico, and the U.S.

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