Hotel

Fairmont Mayakoba

Playa del Carmen, Q.R. 5.0

Overview

The luxury AAA-5 Diamond and Rainforest Certified Fairmont Mayakoba Riviera Maya resort is located in a private gated resort community, within 240 acres of tropical forest intersected by crystal clear waterways and surrounded by a pristine Caribbean shoreline.

Resort Fees: Paid directly to the hotel.
Other Fees: Paid directly to the hotel.

Check in

3:00 p.m.

Check out

12:00 p.m.

Rooms

401

Rooms

Fairmont Room
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 4 guests in the room
Fairmont Room
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request, $)
  • Room service ($)
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping
Additional details

 

Signature Casita Room-European Plan
  • 1 king bed, or 2 queen beds
  • Water Canal View
  • No more than 4 guests in the room
Signature Casita Room-European Plan
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request, $)
  • Room service ($)
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping
Additional details

**This room does not include any meals or drinks.**

Amenities


Location

Address
Carretera Federal Cancún Playa del Carmen Km 298, Playa del Carmen, Q.R., 77710, Mexico
48 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Fantastic Staff and Stunning Resort

Nicole M on Feb 06, 2025

The staff at Fairmont Mayakoba were incredible. Our “butlers” Edgar and Joyce were incredibly accommodating. They were very quick to answer all of our questions on the first two days. We were travelling with small children and Edgar had prepared diapers, wipes, a crib and even supplied a diaper genie for our room. The cleaning & turn down service was fantastic. Vanessa was our room attendant and so lovely to us. Alejandro (I hope I remembered his name correctly, he has a brother living in Richmond Canada) was so friendly down at the beach Ki’Bar. I highly recommend the Korean BBQ experience. Tauro restaurant was delicious! Bassanos too! Breakfast at Brisas was top notch. It is not included in the all inclusive so keep that in mind. Keep in mind it’s a large resort so you have to use the golf cart service to get from end to end. We loved riding the bikes! We rented a bike trailer for the kids from a rental place and that made our whole trip!! Angel on the golf carts was hilarious. Shout out to him! Most especially though Edgar, you are amazing at your job and a wonderful person. When our flight was delayed you helped take away so much of the stress by helping coordinate later checkout , transportation etc. Thank you so much! Fairmont Mayakoba is stunning. Extremely family friendly and the food is amazing.

TripAdvisor users rated this property 1 out of 5

Painfully slow service, have to chase everything.

prettylittleplaces (Leeds, United Kingdom) on Feb 06, 2025

Painfully slow service, everything is hard work. We’ve been at the hotel for a week, visiting from the U.K. We won’t be stopping at a Fairmont again. We’re comparing service to Sofitel Dubai , Lugo in Bodrum etc which are similar prices to what we’ve paid for the Fairmont. Examples of what you would expect as a basic when paying premium prices for breakfast ie $100 for allacarte breakfast - we’ve waited nearly 45 minutes to get a croissant for my 3 year old. little things like this across a day make for a less than relaxing experience. Everything is just slightly hard work. Food takes a while to come ie 1 hour. Hotel is really clean but we needed pillows changing on day 1 as they smelt of sweat. We’ve had to chase for room to be cleaned daily (basic expectation of one clean a day) and we’ve had one turn down service for the 7 days we’ve been here. Sofitel rooms would get checked 3 times a day ie morning , afternoon turndown. Transportation has been brilliant. Highlight of stay, golf buggy’s come constantly and they are really polite. Staff round pool have been great too - just food takes so so long to come

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