Overview
The luxury AAA-5 Diamond and Rainforest Certified Fairmont Mayakoba Riviera Maya resort is located in a private gated resort community, within 240 acres of tropical forest intersected by crystal clear waterways and surrounded by a pristine Caribbean shoreline.
Resort fees include
- The resort fee of $35USD per adult, per night plus tax is no longer included and must be paid locally. Resort fee and inclusions subject to change without notice. See Front desk at check-in for details.
- On-property bird watching boat tour
- Use of bikes to tour the property
- Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts (Some services are subject to schedule)
- $20 Credit for Sweet Spot per room per stay
- $25 Credit to Sports Activities (Yoga, Fitness Classes, TRX Classes) per room per stay
- $40 spa treatments credit per room per stay
- *Some restrictions may apply
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
401
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Located on floors 1 to 4
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Lit make-up mirror
- Seating area
- Upgraded amenities
- Connecting rooms available (subject to availability, $)
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request, $)
- Room service ($)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- 1 king bed, or 2 queen beds
- Water Canal View
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Water Canal View
- Located on floors 1 to 2
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Lit make-up mirror
- Seating area
- Upgraded amenities
- Connecting rooms available (subject to availability, $)
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request, $)
- Room service ($)
- Safe
- Slippers
- TV
- Twice daily housekeeping
**This room does not include any meals or drinks.**
Amenities
Aerial view
Exterior entrance
Reception
Beach pool
La Laguna pool
Adult pool
Adult pool
Aqua Beach Club pool
Maykana Beach Club aerial view
Maykana Beach Club beds
Cielo roof top area
Hix Bar and Lounge
Cafe Maya
La Cantina terrace
Brisas Restaurant
Brisas Restaurant
Bassano Restaurant
Fuego Restaurant
Gaia Restaurant
Tauro Steakhouse
Ki Bar Korean BBQ
Kids Club
Kids Club Balam at La Laguna
Gym
Gym
Spa
Spa
Spa
Salon
Location
Reviews
TripAdvisor Traveler Rating
Awful resort - horrible customer service - bland food - and smelly rooms
YUlife2019 on Dec 07, 2024
Oh Mexico & the Fairmont - what an awful stay. Do not be fooled by the trip advisor reviews - this is an awful resort, which is aging, and a brand that is in decline. Our entire group of 20+ were disappointed. Staff have zero care about customer service. Staff are SO uncoordinated and clueless - messed up reservations, meals, room service, excursions, you name it and they will screw it up! For the amount they charge - it is a complete SCAM. We waited 3 plus hours for most meals, our guests ordered and left the restaurant as meals took forever. Beach service crew is absolutely horrendous - just as I remembered 10 years ago. The staff that drive the go-carts to the shuttle area pass by families with kids and seniors in empty go-carts. How can you guys pass women standing with babies!?! In empty golf carts - you are employed because of tourists !! Room had an awful sewer smell to it. Food was bland as hell, many restaurants closed, and most of the guests in the party got food sickness (including myself!). All drinks were watered down. We tipped everyone hundreds of dollars at this restaurant and the service was absolutely AWFUL. Other fellow tourists were always fighting and complaining as well. Will never book this hotel and quite frankly never even go back to Mexico.
Great Thanksgiving stay at the Fairmont Mayakoba
Claire R on Dec 06, 2024
We had a wonderful time at the Fairmont, Myakoba. We were able to eat at all of fantasric restaurants on the property. The staff is just incredible. We stayed in a beachfront Casita suite with private pool on the beach. The suite was spacious and so comfortable. Outside there's a private pool, oversized chase lounge chairs, a sectional sofa with table to eat your meals on, and another table and 2 chairs as well as a circle shaped lounge bed. All so comfy!! Having that suite, we were issued a butler. We were fortunate enough to have David as our butler. He took care of everything we needed even before we arrived. He was so attentive and kind! He took care of all of the dinner resrvations, airport transfers, fun activities for the kids, pool temperature and even set us up with a fantastic dinner at the resort (Banyan Tree) next door. He also came to pick us up and drop us off whenever we needed a ride to elsewhere on the property. Every restaurant we dined at was beyond amazing. The food was so fresh and the staff was really on it, knowledgeable and super friendly. The staff always asked about any allergies at ehery meal as well. I honestly have very minimal to criticize from the Fairmont! I wish they had more drawers to put clothing in in the suite, just shelves and a few shallow drawers but we just made the shelves work. Also, I was looking for a bigger selection of Fairmont swag. Such as sweatshirts, tee shirts and what not. They don't really have that. But the do have a shop with toiletries and souvenirs, and another shop down by one of the pools by the beach with a few coverups and swim sutirs and hats. Our morning and evening housekeepers (Theresa) had our room nice and tidy. Also, a huge shout out to Gilbert from the beach service crew. He was awesome and brought us everything we needed in the food and beverage department all day right to our pool. Speaking of the beach, we were always able to get chairs on the beach by the ocean even during a very busy time. The breakwalls that were placed in the ocean really helped to keep the beach waves to a minimum! Great white sand beach and 4 pools right by the ocean so you can have the best of both worlds! Our weather was perfect too! The Fairmont is beautiful, safe, the staff is incredible and so is the food!! Thanks for having us!
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