Hotel

Fairmont Mayakoba

Playa del Carmen, Q.R. 5.0

Overview

The luxury AAA-5 Diamond and Rainforest Certified Fairmont Mayakoba Riviera Maya resort is located in a private gated resort community, within 240 acres of tropical forest intersected by crystal clear waterways and surrounded by a pristine Caribbean shoreline.

Resort Fees: Paid directly to the hotel.
Other Fees: Paid directly to the hotel.

Check in

3:00 p.m.

Check out

12:00 p.m.

Rooms

401

Rooms

Fairmont Room
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 4 guests in the room
Fairmont Room
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request, $)
  • Room service ($)
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping
Additional details

 

Signature Casita Room-European Plan
  • 1 king bed, or 2 queen beds
  • Water Canal View
  • No more than 4 guests in the room
Signature Casita Room-European Plan
Featured amenities
Included in all rooms
  • A/C
  • Bathrobes
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request, $)
  • Room service ($)
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping
Additional details

**This room does not include any meals or drinks.**

Amenities


Location

Address
Carretera Federal Cancún Playa del Carmen Km 298, Playa del Carmen, Q.R., 77710, Mexico
48 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.8
  • Location 4.7
  • Rooms 4.7
  • Service 4.7
  • Value 4.3
TripAdvisor users rated this property 2 out of 5

Disappointed Stay – Not Truly Family-Friendly or 5-Star Service

Laura U (Veracruz, Mexico) on Jun 14, 2025

Disappointed Stay – Not Truly Family-Friendly or 5-Star Service I booked Fairmont Mayakoba with high expectations, drawn by their marketing around family-friendly amenities like the kids club, wellness offerings, and golf. Unfortunately, the reality didn’t live up to the promise. The kids club is advertised for children ages 5–11, but in practice, it seems only suitable for very calm 5–6 year olds. If your child is a typical, energetic 8 or 9-year-old, be prepared for the staff to say they “can’t manage” them. It’s unreasonable to expect older kids to follow the same behavior expectations as much younger children, especially when the hotel promotes the club as an inclusive space for all kids in that age range. If you’re hoping to enjoy the spa or a round of golf while your child enjoys the kids club—this is not the place. Either reconsider your plans or factor in the added cost of hiring a babysitter through the hotel. Service also left a lot to be desired for what is branded as a 5-star resort. Staff seemed overwhelmed and tired, sometimes even visibly frustrated. This wasn’t during peak season—the hotel was at mid-capacity—so it’s clearly an issue with understaffing and management. I genuinely felt bad for the employees; the hotel needs to step up and support their team better. Food pricing is another mismatch. Expect luxury-level prices without the corresponding service or quality. For example, a simple croissant at the café runs $15+tip, and room service charged us $30 for a kid’s milkshake and slice of cake. On top of that, there are few to no options nearby to purchase snacks, small items, or groceries. The hotel is designed so you’re basically locked into dining at their restaurants for every meal. Be prepared—Fairmont has made sure you don’t have alternatives. Lastly, although they market themselves as a family-friendly destination, there are surprisingly few engaging or appropriate activities for kids—especially if your child has energy (in other words, is a normal 9-year-old). In summary: beautiful setting, but the experience felt more frustrating than relaxing. Not the right choice for families who were sold on the idea of convenience and quality time.

TripAdvisor users rated this property 5 out of 5

Definitely Coming Back

Adventure785556 on Jun 12, 2025

I was walking to the lobby in the heat and Omar was kind enough to pick me up and give me a ride. Love this place. Beautiful, super clean and comfortable and the outdoor shower was amazing! I'll definitely be back.

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