Overview
The luxury AAA-5 Diamond and Rainforest Certified Fairmont Mayakoba Riviera Maya resort is located in a private gated resort community, within 240 acres of tropical forest intersected by crystal clear waterways and surrounded by a pristine Caribbean shoreline.
Resort fees include
- The resort fee of $35USD per adult, per night plus tax is no longer included and must be paid locally. Resort fee and inclusions subject to change without notice. See Front desk at check-in for details.
- On-property bird watching boat tour
- Use of bikes to tour the property
- Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts (Some services are subject to schedule)
- $20 Credit for Sweet Spot per room per stay
- $25 Credit to Sports Activities (Yoga, Fitness Classes, TRX Classes) per room per stay
- $40 spa treatments credit per room per stay
- *Some restrictions may apply
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
401
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Located on floors 1 to 4
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Lit make-up mirror
- Seating area
- Upgraded amenities
- Connecting rooms available (subject to availability, $)
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request, $)
- Room service ($)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- 1 king bed, or 2 queen beds
- Water Canal View
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Water Canal View
- Located on floors 1 to 2
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Lit make-up mirror
- Seating area
- Upgraded amenities
- Connecting rooms available (subject to availability, $)
- A/C
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request, $)
- Room service ($)
- Safe
- Slippers
- TV
- Twice daily housekeeping
**This room does not include any meals or drinks.**
Amenities
Aerial view
Exterior entrance
Reception
Beach pool
La Laguna pool
Adult pool
Adult pool
Aqua Beach Club pool
Maykana Beach Club aerial view
Maykana Beach Club beds
Cielo roof top area
Hix Bar and Lounge
Cafe Maya
La Cantina terrace
Brisas Restaurant
Brisas Restaurant
Bassano Restaurant
Fuego Restaurant
Gaia Restaurant
Tauro Steakhouse
Ki Bar Korean BBQ
Kids Club
Kids Club Balam at La Laguna
Gym
Gym
Spa
Spa
Spa
Salon
Location
Reviews
TripAdvisor Traveler Rating
Disappointed Stay – Not Truly Family-Friendly or 5-Star Service
Laura U (Veracruz, Mexico) on Jun 14, 2025
Disappointed Stay – Not Truly Family-Friendly or 5-Star Service I booked Fairmont Mayakoba with high expectations, drawn by their marketing around family-friendly amenities like the kids club, wellness offerings, and golf. Unfortunately, the reality didn’t live up to the promise. The kids club is advertised for children ages 5–11, but in practice, it seems only suitable for very calm 5–6 year olds. If your child is a typical, energetic 8 or 9-year-old, be prepared for the staff to say they “can’t manage” them. It’s unreasonable to expect older kids to follow the same behavior expectations as much younger children, especially when the hotel promotes the club as an inclusive space for all kids in that age range. If you’re hoping to enjoy the spa or a round of golf while your child enjoys the kids club—this is not the place. Either reconsider your plans or factor in the added cost of hiring a babysitter through the hotel. Service also left a lot to be desired for what is branded as a 5-star resort. Staff seemed overwhelmed and tired, sometimes even visibly frustrated. This wasn’t during peak season—the hotel was at mid-capacity—so it’s clearly an issue with understaffing and management. I genuinely felt bad for the employees; the hotel needs to step up and support their team better. Food pricing is another mismatch. Expect luxury-level prices without the corresponding service or quality. For example, a simple croissant at the café runs $15+tip, and room service charged us $30 for a kid’s milkshake and slice of cake. On top of that, there are few to no options nearby to purchase snacks, small items, or groceries. The hotel is designed so you’re basically locked into dining at their restaurants for every meal. Be prepared—Fairmont has made sure you don’t have alternatives. Lastly, although they market themselves as a family-friendly destination, there are surprisingly few engaging or appropriate activities for kids—especially if your child has energy (in other words, is a normal 9-year-old). In summary: beautiful setting, but the experience felt more frustrating than relaxing. Not the right choice for families who were sold on the idea of convenience and quality time.
Definitely Coming Back
Adventure785556 on Jun 12, 2025
I was walking to the lobby in the heat and Omar was kind enough to pick me up and give me a ride. Love this place. Beautiful, super clean and comfortable and the outdoor shower was amazing! I'll definitely be back.
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