Overview
Discover one of the best places to stay in Niagara Falls, Ontario, when you book a room at Sheraton Fallsview Hotel. Our premier location overlooks both the American and Canadian Falls, as well as nearby attractions. Our 22-story hotel proudly offers a variety of first-class amenities, providing you with a special experience in Niagara Falls.
Check in
4:00 p.m.
Check out
12:00 p.m.
Rooms
669
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- City view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- City view
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-fridge
- Phone
- Safe
- TV
Amenities
Indoor pool
Terrace reception
Gym
Fireworks
Lobby bar
Exterior
Cabanas
Meeting room
Outdoor pool
Spa
Check-in
Massimo's Italian Fallsview Restaurant
Location
Reviews
TripAdvisor Traveler Rating
Spotless and Cozy Stay, but Valet Convenience Fell Short During a Snowstorm
mrnobody4 (Sarnia, Canada) on Jan 05, 2026
I stayed for two nights, and the hotel is impressively clean, with a warm, welcoming atmosphere. The location is also a strong point—very convenient for nearby attractions and getting around easily. That said, for a property of this calibre, the “convenience” side of the service could be noticeably improved. We arrived in the middle of a snowstorm, and the valet experience was disappointing. It was bitterly cold, we had several suitcases to unload, and no one brought a luggage cart to the car—we had to go into the lobby to get one ourselves. We also weren’t offered any assistance bringing our bags up to the room. The same lack of support happened again at checkout. To be clear, the staff were generally very courteous and professional—especially Isata at reception during checkout, who was excellent. Still, the overall arrival and departure flow didn’t deliver the comfort and ease you’d expect at this level. We felt we had to manage and double-check everything ourselves to make sure nothing was left behind, and the service that should provide that peace of mind simply didn’t. It’s not a complicated fix, but it’s an important one—and it would make a big difference to the guest experience.
Terrible service, extra charges despite prepaid breakfast, poor food and cleanliness. Only the Niagara view was worth
Damian C on Jan 02, 2026
Terrible service, extra charges despite prepaid breakfast, poor food and cleanliness. Only the Niagara view was worth it
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