Overview
Discover one of the best places to stay in Niagara Falls, Ontario, when you book a room at Sheraton Fallsview Hotel. Our premier location overlooks both the American and Canadian Falls, as well as nearby attractions. Our 22-story hotel proudly offers a variety of first-class amenities, providing you with a special experience in Niagara Falls.
Check in
4:00 p.m.
Check out
12:00 p.m.
Rooms
669
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- City view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- City view
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-fridge
- Phone
- Safe
- TV
Amenities
Indoor pool
Terrace reception
Gym
Fireworks
Lobby bar
Exterior
Cabanas
Meeting room
Outdoor pool
Spa
Check-in
Massimo's Italian Fallsview Restaurant
Location
Reviews
TripAdvisor Traveler Rating
Sorry but this was such a disappointment for us
Margaret O on May 14, 2025
Beds comfortable which I am sorry to say was the only positive feedback that I can give aside from the beautiful falls view. The bathroom sink does not drain so you have standing water in sink after use, though only staying for two nights I did not notify staff of this issue and should have. That is on me. After a long drive we wanted to get room service for dinner and just relax but we called the extension repeatedly and could not get an answer. Calling # 6666 to reception confirmed that I had the correct extension for room service; they didn't really know what to say so they sent me the QR code showing the menu and a link to try ordering that way but that didn't work either. At 9:45 pm we received a room call from Housekeeping asking what we needed; we said we needed room service not housekeeping and this young man assured us that he would have them contact us within 5 minutes. I knew that that would not happen because the kitchen was no doubt closed since the hours are until 10 pm. So this staff member lied to us in order to get off the phone and is not held accountable for his actions with basically "blowing us off" rather then actually trying to provide this exceptional experience that the Marriott promotes seamlessly. On top of that, our TV didn't work and when someone came to look at it he said that a technician would have to come in the following morning and that there was nothing he could do. When the technician arrived the next day he quickly determined that the plug connection was loose and said that the staff member there the previous night should have easily realized this and we could have had TV but instead we had nothing. At $300+ per night, plus ridiculious parking fees, I cannot fathom such incompetence or the disappointment that I felt during our stay. Sadly, I could never recommend this hotel.
Best location in Niagara Falls
Joasi23 (South Yorkshire, United Kingdom) on May 11, 2025
Location and view is the best in Niagara Falls . We were up on floor 15 and could see and hear the fabulous falls . Room dated but clean and free safe / fridge /iron and board / toiletries . Breakfast was well worth the cost and the staff are lovely in the restaurant. Not a fan of all the surprise charges that appeared during our 3 night stay . 5 in total despite us doing nothing to incur them . Reception assured us we will not actually be charged they are pending , but more transparency is needed in my opinion .
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