Korea Passenger Protection
항공교통이용자 피해구제 신청서
WestJet values your opinions and comments. Please inform us of any service-related issues you encountered or any inquiries you may have about your flight departing Korea on the following:
- Failure or delay of flight
- Loss or damage of checked baggage
- Denied boarding (due to overselling of tickets)
- Delay in refunding of cancelled tickets
- Unable to board due to failure to provide relevant information such as boarding gate and flight number, etc.
- Boarding difficulties due to non-installation of mobility facilities per Article 2, paragraph 7 of the Act on the Promotion of Mobility Convenience for Persons with Disabilities.
You may not submit this form for an inquiry in circumstances beyond WestJet’s control such as bad weather, natural disasters, flight connections and unexpected measures for safe operations and maintenance.
Please fill out the restitution request form below and send it either by email or mail to the address below:
Passenger Restitution Inquiries
Mailing Address: 5F, 152, Magokseo-ro, Gangseo-gu, Seoul, Republic of Korea, ZIP: 07788
Email address: wscs@apg-ga.co.kr
Processing will be within 14 days of receiving the restitution request or 60 days if WestJet requires translation, further investigation, etc. You can decide if you prefer a response via email or by mail.
If WestJet cannot solve or process the form or if there is a request for an appeal from the guest, the restitution request information shall be delivered to the Korea Consumer Protection Agency in accordance with the Framework Act on Consumers.
If you wish to apply for delayed or cancelled flight compensation for a flight disruption to or from Korea, please see Canadian Passenger Rights for more information.