Travel Bank credits and refunds

Outside of 24 hours from booking, if you’ve cancelled your flight under an eligible fare or changed to a fare lower in price, your refund will be returned as a credit with WestJet and held in your Travel Bank — which is linked to WestJet Rewards account.

  • 1 credit = 1 CAD, USD or GBP (depending on your address)
  • Apply toward the cost of a flight, with no blackout dates
  • 12 month expiry for credits from change/cancel

Popular FAQs

WestJet Vacations package bookings

Travel Bank credits cannot be used for WestJet Vacations packages.

Warning about fraudulent transactions involving Travel Bank credits for sale

WestJet Travel Bank credits posted for sale on any online classified website may not be valid or may become invalid at a later date. WestJet is only able to verify if a Travel Bank credit is currently available. Flight bookings and Travel Bank credit purchased with a stolen card or in some other unauthorized fashion will be revoked or cancelled immediately without notice or reimbursement.

WestJet is not involved in any private transaction resulting from an advertisement on an online classified web site. WestJet does not handle the payment, guarantee transactions, offer buyer protection or seller certification for these advertisements. WestJet will not be liable for the loss of funds resulting from a fraudulent transaction.

Self-serve support: Redeeming your Travel Bank credits with service agent Arianna
Self-serve support: Booking with your Companion voucher and Travel Credits with service agent Arianna
Self-serve support: Booking with your Companion voucher, Travel Bank credits and WestJet Dollars with service agent Arianna
Did you find what you were looking for?
Glad we could help! Thank you for your feedback.